Our Reviews
Marc B|2023 Chevrolet Camaro
Confirmed Service Customer
1/29/2025
As always, a great job is done.
1/30/2025
Thank you so much for your continued trust and for sharing your positive experience! We sincerely value your business and look forward to your next visit!
SUMNER, WA
Rory S|2024 Chevrolet Corvette Z06
Confirmed Service Customer
1/30/2025
Everything went perfect.
1/31/2025
Wow, we’re thrilled to hear you had such a wonderful experience with us! If you ever need any further assistance, please don’t hesitate to reach out—we’re always here to help!
TACOMA, WA
James S|2025 Chevrolet Equinox
Confirmed Sales Customer
1/30/2025
Very polite and willing to make the purchasing experience led stressful
MARK BALL
1/31/2025
Thank you for your feedback! Our staff is committed to providing each of our clients with the best automotive experience. We sincerely value your business and look forward to your next visit!
SPANAWAY, WA
Arlene C|2006 Chevrolet Tahoe
Confirmed Service Customer
1/30/2025
THE CREW WAS GOOD ABOUT EXPLANING WHAT IT COULD BE.
1/31/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
EDGEWOOD, WA
Robert N|2025 Chevrolet Trailblazer
Confirmed Service Customer
2/3/2025
All of the Employee’s that I had contact with were friendly, helpful and professional.
2/4/2025
Thank you for your kind words! We're glad to hear that you had a positive experience with our team. We strive to provide friendly and professional service, and your feedback reassures us that we are on the right track. If you have any further comments or suggestions, please feel free to share!
KENT, WA
Harry T|2017 Chevrolet Sonic
Confirmed Service Customer
1/30/2025
Customer service is above reproach. Friendly and courtesy.
1/31/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
PUYALLUP, WA
Robert L|2021 Chevrolet Corvette
Confirmed Service Customer
1/30/2025
The service on the car where they did the oil change and checked out also my battery to make sure it was OK was great but I paid almost $60 to have my vehicle wash which they did a great job but they forgot to vacuum the interior which was supposed to be included, not Happy there. I don’t know what you guys can do about that😊
2/5/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
TACOMA, WA
Daniel H|2019 Chevrolet Equinox
Confirmed Service Customer
2/1/2025
The $1,800 repair on my vehicle DEF system lasted one day before I got another warning message for the same issue
2/5/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
BONNEY LAKE, WA
Barbara W|2018 GMC Canyon
Confirmed Service Customer
2/1/2025
The staff were courteous and expeditious with helping me. The service staff gave my truck an oil change and tire rotation inside of the time expected. All things went well!
2/3/2025
We're glad to hear you found our staff helpful! We're looking forward to your next visit with us!
BONNEY LAKE, WA
Kenneth L|2019 Chevrolet 3500HD Silverado
Confirmed Service Customer
2/4/2025
It was good.
2/5/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please don't hesitate to reach out!
EATONVILLE, WA
Warren B|2024 Chevrolet Colorado
Confirmed Sales Customer
2/4/2025
Attention to my specific details and requirements for vehicle. No pressure, just the right information I needed to make an informed decision.
MARK BALL
2/5/2025
Hi, we are so pleased you enjoyed your visit to Sunset Chevrolet, INC.! We sincerely value your business and look forward to your next visit!
TACOMA, WA
Daniel V|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
2/12/2025
Great service and made the experience easy
2/13/2025
Hi there, we are very happy to have provided you with such a positive experience! Thank you again for leaving us this response!
TACOMA, WA
Rhonda A|2020 Chevrolet Equinox
Confirmed Service Customer
2/12/2025
Friendly and professional!
2/13/2025
Hi there, thank you for taking the time to leave a review for us at Sunset Chevrolet, INC.! We're looking forward to your next visit!
PUYALLUP, WA
Walter B|2023 Chevrolet Suburban 1500
Confirmed Service Customer
2/3/2025
I had a good experience from start to finish. I was kept informed of the progress of the vehicle.
2/4/2025
Hello Walter, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Sunset Chevrolet. We're looking forward to your next visit with us! Take care!
YELM, WA
Thomas L|2007 Chevrolet Silverado
Confirmed Service Customer
2/3/2025
Amazing service from all!!!!
2/4/2025
Wow, we're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care!
SPANAWAY, WA
Donald L|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
2/3/2025
Everything ran very smooth. Was very quick and efficient. Are sales person was great and very helpful and friendly.
CRAIG WEIDNER
2/4/2025
Hi, your wonderful feedback and rating mean a lot to us. Thank you for the great review!
EDGEWOOD, WA
Orlando A|2025 Chevrolet Colorado
Confirmed Sales Customer
2/4/2025
I was contacted by online sales associate first. Then I was recommended to see Jake. He was extremely friendly, professional and knowledgeable about the Colorado ZR2 I purchased. It was exactly what I wanted . The buying experience was as effortless as I've ever experienced. What a great dealership. I left impressed and satisfied with my purchase.
JACOB MAYRHOFER
2/5/2025
Congratulations on your new vehicle! We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Sunset Chevrolet, INC. and we hope to see you again soon!
SEATTLE, WA
Eseta L|2025 Chevrolet Trailblazer
Confirmed Sales Customer
2/11/2025
Always provide us with good service n help us in need
MARK BALL
2/12/2025
Hi there, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!
SPANAWAY, WA
Cesar P|2022 GMC 1500 Sierra
Confirmed Service Customer
2/12/2025
Very good
2/13/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
PUYALLUP, WA
Kevin G|2017 Chevrolet Cruze
Confirmed Service Customer
2/12/2025
Fast friendly as normal.
2/13/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Sunset Chevrolet, INC. - Service and we hope to see you again soon!
RENTON, WA
Steven S|2024 Chevrolet Silverado 3500 HD
Confirmed Service Customer
2/13/2025
Everything was done correctly and on time
2/14/2025
Hello. It is great to hear everything was done to your satisfaction! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Sunset Chevrolet!
VALDEZ, AK
Aaron K|2019 Chevrolet 3500HD Silverado
Confirmed Service Customer
2/13/2025
It was good!
2/14/2025
Hi, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
PUYALLUP, WA
Thomas P|2016 Chevrolet Impala
Confirmed Service Customer
2/12/2025
Efficient and wonderful service
2/13/2025
Hi, thank you so much for the positive review! Thank you again for choosing Sunset Chevrolet, INC. - Service and we hope to see you again soon!
ORTING, WA
Donald S|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
2/13/2025
Service is always quick and painless. Friendly place to hang out.
2/14/2025
Hello. It is great to hear everything was done to your satisfaction! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Sunset Chevrolet!
GRAHAM, WA
Glenn O|2024 Chevrolet Tahoe
Confirmed Service Customer
2/15/2025
Great,
2/16/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
FEDERAL WAY, WA
Michael B|2021 Chevrolet 3500HD Silverado
Confirmed Service Customer
2/15/2025
Christine was GREAT....
2/16/2025
Thank you for your feedback! We're thrilled to hear that our staff made such a positive impression. We sincerely value your business and look forward to serving you again!
PUYALLUP, WA
Renee A|2019 GMC 1500 Sierra
Confirmed Service Customer
2/15/2025
You guys run a shady operation. I will let everyone who talks to me know how you do business. I will not give your dealership any of my money ever again.
2/20/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
PUYALLUP, WA
Thomas C|2022 Chevrolet 3500HD Silverado
Confirmed Service Customer
2/15/2025
Amazing people in this dealership
2/16/2025
Thank you for your kind words! We're so glad to hear you had a great experience with us. We truly appreciate your support and look forward to serving you again!
GRAHAM, WA
Joey C|2020 Chevrolet Colorado
Confirmed Service Customer
2/18/2025
Top quality service again oil change was done in a few minutes and as always Christine had me out and about so I could get my day going. Thanks Sunset Chevrolet Joey Cisneros 😁
2/19/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please don't hesitate to reach out!
PUYALLUP, WA
Paula C|2023 Chevrolet Tahoe
Confirmed Service Customer
2/18/2025
Oil change and a tire rotation in 30 minutes. So fast.
2/19/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Sunset Chevrolet and we hope to see you again soon! Please let us know if there is anything else we can do for you; we are more than happy to help!
RONALD, WA
Kenneth R|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
2/18/2025
Nicole, the customer service agent that check me in was absolutely fantastic throughout the process. She communicated with me about my vehicle keeping me updated was just a great experience. Great customer service.
2/19/2025
Thank you so much for your kind words! We really appreciate you taking the time to leave this feedback. We are glad we was able to provide a smooth and efficient experience for you. It was a pleasure working with you!
GRAHAM, WA
Teresa W|2015 Chevrolet Trax
Confirmed Service Customer
2/14/2025
Had an appointment for a power steering issue that ended up not being found My advisor was very nice and professional. Michelle, advisor manager was very rude and done professional.
2/19/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
SPANAWAY, WA
Nancy G|2023 Chevrolet Blazer
Confirmed Service Customer
2/14/2025
Service department was very helpful
2/15/2025
Hi! Thank you for taking the time to leave us this information about your recent visit. We hope to be of service to you again in the future. Take care!
PUYALLUP, WA
Jason W|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
2/17/2025
Sunset Chevrolet is always on top of customer service, as for my GM experience I was lees than pleased, the long lead transmission left me without a vehicle for 3 months. I guess things could have been worse but GM needs to look real hard at improving their supply chain and reduce the impact to their customers.
2/20/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
PUYALLUP, WA
Rajeshwar P|2016 Chevrolet Colorado
Confirmed Service Customer
2/17/2025
Excellent customer service
2/18/2025
Hi there, thank you for taking the time to leave a review for us at Sunset Chevrolet, INC. - Service. We're happy we could meet your expectations! Please don't hesitate to reach out to us if there's anything more we can do!
KENT, WA
Gregory S|2019 Chevrolet 3500HD Silverado
Confirmed Service Customer
2/17/2025
Efficient check-in and checkout process. Counter staff very cordial and helpful.
2/18/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much again for your feedback! We hope you have a great day!
FIFE, WA
John Z|2020 GMC 1500 Sierra
Confirmed Service Customer
2/17/2025
Prompt service
2/18/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
FEDERAL WAY, WA
Penny A|2025 Chevrolet Equinox
Confirmed Sales Customer
2/17/2025
The sales rep was very knowledgeable of all the information I needed to know about my equinox. It was very efficient fast finance was just as fast. Don’t think I’ve ever bought a car in 3.5 hours thank you very much.
JACOB MAYRHOFER
2/18/2025
Congratulations on your new vehicle! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
ALGONA, WA
Russell T|2025 Chevrolet Tahoe
Confirmed Sales Customer
2/21/2025
I ordered a new Tahoe. The salesman kept me updated whilst waiting on it. When it arrived he planned with me time to pick it up, and do all the paperwork and process my trade-in. As I arrived, he was outside waiting. But he didn’t try to rush me in to do paperwork, rather he took the time to show my the vehicle. He showed me my selected options, and then walked me through the infotainment system options and setup, explaining everything. He even helped configure things how I wished. Still not jumping to paperwork, he offered me a test drive. I had test drive comparable models, so I suggested we just start on the paperwork. He made the paperwork easy. When the finance guy came for us to complete the loan application and decide on terms, he too was 100% professional and polite… no hard selling of the add-ons and extras, he presented me with options, explained what they were, and quickly removed from the table the add-ons in which I was not interested. After the final paperwork was done, The salesman went over a few final details and helped me setup the MyChevy app on my phone and kick off the on-boarding call with On-Star… All said, it was, hands-down, the best car buying experience I’ve ever had. And I’ve bought cars from several different countries, and bought them on different continents, many makes and styles. Sunset Chevrolet in Sumner Washington knows how customer service should work.
CRAIG WEIDNER
2/20/2025
Thank you so much for sharing your positive experience at Sunset Chevrolet! It sounds like you had an exceptional car buying journey from start to finish. It's great to hear how your salesman took the time to ensure you felt comfortable and informed every step of the way, from showcasing your new Tahoe’s features to being respectful during the financing process. Customer service can make all the difference, and it sounds like the team there truly understands that. Your feedback is invaluable and will surely help others in making their car-buying decisions. I’m glad to hear you’re happy with your purchase and the service you received! Enjoy your new Tahoe!
COVINGTON, WA
Jeff M|1998 Chevrolet Tahoe
Confirmed Service Customer
2/18/2025
Very good
2/19/2025
Hi Jeff, your wonderful feedback and rating mean a lot to us. Thank you for the great review!
KENT, WA
Nancy K|2016 Chevrolet Trax
Confirmed Service Customer
2/18/2025
Every thing was done in a short time and all was good -
2/19/2025
Hello, we really appreciate your feedback! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Sunset Chevrolet!
AUBURN, WA
Seth F|2012 GMC Acadia
Confirmed Service Customer
2/18/2025
They got it in for my oil change early and got it done in about 30 minutes. Polite and helpful.
2/19/2025
We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
ROY, WA
Paul T|2023 Chevrolet Suburban 1500
Confirmed Service Customer
2/18/2025
I love your service department! Chelsie is the best!!
2/19/2025
Thank you so much for your kind words! We really appreciate you taking the time to leave this feedback. We are glad we was able to provide a smooth and efficient experience for you. It was a pleasure working with you!
DEER PARK, WA
Donna S|2023 Chevrolet Tahoe
Confirmed Service Customer
2/19/2025
I came in for an oil change and not only did they get me in early but my Tahoe was done in under 1 hour.
2/20/2025
Hi there, thank you for taking the time to leave a review for us at Sunset Chevrolet. We're happy we could meet your expectations! We sincerely value your business and look forward to your next visit!
EATONVILLE, WA
Cory Y|2023 Chevrolet Colorado
Confirmed Service Customer
2/19/2025
Just oil change and tire rotation. Was in and out smoothly
2/20/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Sunset Chevrolet. We're looking forward to your next visit with us! Take care!
LAKE TAPPS, WA
Larry R|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
2/21/2025
This is the second time I bought a new truck through Sunset, Mick was a great representative to work with was timely on all of his information and made it a really pleasant experience.
STEPHEN FORNARA
2/22/2025
Thank you so much for your wonderful feedback, Larry! We’re glad to hear that your experience with Mick and the Sunset Chevrolet team has been so positive. It’s great to know that we were able to meet your needs and make the process enjoyable. We truly appreciate your loyalty and look forward to serving you again in the future. If you have any questions or need further assistance, please don’t hesitate to reach out!
PORT HADLOCK, WA
Charles L|2017 Chevrolet Tahoe
Confirmed Service Customer
2/21/2025
Good service in & out very quickly
2/22/2025
We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
GRAHAM, WA
Jason G|2021 Chevrolet Tahoe
Confirmed Service Customer
2/21/2025
The team is amazing. Working with Christine make every worry that I am have go away instantly. We have made the decision to now get our oil changes at Sunset instead of taking it to the dealership we purchased the vehicle at where they are free. Our trust of Sunset outweighs the additional cost we will have in getting oil changed.
2/22/2025
Thank you so much for your kind words, Jason! We are thrilled to hear that you feel supported by our team, especially Christine. Your trust in us means a lot, and we’re honored that you’ve chosen Sunset Chevrolet for your oil changes. We strive to provide exceptional service, and it’s wonderful to know that it makes a difference for you. If you have any questions or need further assistance, please don’t hesitate to reach out. We look forward to seeing you soon!
BONNEY LAKE, WA
Martin C|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
2/20/2025
Perfect service Christina was professional and outstanding great job
2/21/2025
Thanks for highlighting our staff who helped make this such a great experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
ORTING, WA
Keith A|2019 Chevrolet Traverse
Confirmed Service Customer
2/20/2025
Michelle did a great job as always helping get us in and taken care of.
2/21/2025
We really appreciate you taking the time to leave this feedback. We are glad we was able to provide a smooth and efficient experience for you. It was a pleasure working with you!
ORTING, WA
Nathan W|2015 Chevrolet 3500HD Silverado
Confirmed Service Customer
2/20/2025
Quick, responsive and very friendly. Especially service manager
2/21/2025
Hi Nathan, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
SPANAWAY, WA
Patricia A|2020 Chevrolet 2500HD Silverado
Confirmed Service Customer
2/20/2025
Easy scheduling and very friendly attendants.
2/21/2025
We want all our clients to have a comfortable and stress-free experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day, Patricia!
BUCKLEY, WA
Michael J|2021 Chevrolet 3500HD Silverado
Confirmed Service Customer
2/21/2025
Always great service at Sunset
2/22/2025
Hi Michael, reviews like this give us motivation and help us ensure we provide high-quality care. Your satisfaction is our top priority. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
EDGWOOD, WA
Darrel D|2020 Chevrolet Equinox
Confirmed Service Customer
2/21/2025
They were extremely helpful in solving the issue and also trying to get me the best deals possible when paying for it.
2/22/2025
Hi Darrel, your satisfaction is our top priority. Please don't hesitate to reach out if there's anything additional we can do for you. We're looking forward to your next visit with us! Take care!
BUCKLEY, WA
Patrick R|2024 Chevrolet Silverado 3500 HD
Confirmed Service Customer
2/22/2025
Lorenzo had the dispatcher ride with me to confirm the front brake issue. They were able fix everything I needed plus squeezed in an oil change in the same day. This is why I buy from Sunset! This is vehicle number 4.
2/23/2025
Thank you so much for your kind words and continued trust! We're thrilled to hear that your experience has been consistently excellent, and we truly appreciate your feedback. We look forward to continuing to assist you with your vehicle needs!
GRAHAM, WA
Raymond B|2013 GMC 1500 Sierra
Confirmed Service Customer
2/22/2025
Great service. Very professional and friendly staff at every area of the dealership. After 20 plus years of doing business with Sunset Cheverolet I would not take my business anywhere else. Even my kids are customers now.
2/23/2025
Thank you so much for your kind words and for your continued loyalty over the years! We truly appreciate your trust in Sunset Chevrolet, INC., and we're thrilled to hear that you and your family have had such positive experiences with us. Our team strives to provide professional and friendly service to every customer, and it's great to know we’ve met your expectations. We look forward to continuing to serve you and your family for many more years to come!
PUYALLUP, WA
Sharyn M|2017 Chevrolet Impala
Confirmed Service Customer
2/23/2025
Oil change and a couple questions Oil change was fast, but everyone I go late in the evening they don’t do a full check. Also. Too busy to answer my questions about a service I need.
2/27/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
TACOMA, WA
Warren B|2014 Chevrolet 2500HD Silverado
Confirmed Service Customer
2/25/2025
Lorenzo Pieruccion provided excellent customer service.
2/26/2025
Thanks for highlighting our staff who helped make this such a great experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
OLYMPIA, WA
Shane T|2015 Chevrolet 2500HD Silverado
Confirmed Service Customer
2/26/2025
Service is always great. Great CS reps. The only thing I do not like is they have to run diagnostics every single time there is something wrong. Always $200+ even if the part and labor is not veey much. I was also made aware that my extended warrenty has expired for the electrical parts. What a wonderful time to expire, right before i actually need it.
2/27/2025
Hi there, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know. Have a great day!
PUYALLUP, WA
Brett B|2016 GMC Yukon XL
Confirmed Service Customer
2/26/2025
Very friendly and quick service! Thank you!
2/27/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
SOUTH COLBY, WA
Richard J|2017 Chevrolet Suburban
Confirmed Service Customer
2/27/2025
Chelsea was very helpful and understanding. I was checked in quickly and the car was gotten in right away, even though I was 45 minutes early for my appointment.
2/28/2025
We want all our clients to have a comfortable and stress-free experience with us! We hope to be of service to you again in the future. Have a great day!
SNOHOMISH, WA
Richard D|2024 Chevrolet Silverado 1500
Confirmed Service Customer
2/27/2025
My experience was fine, just got a software update.
2/28/2025
It is great to hear everything was done quickly and to your satisfaction! Thank you for your feedback, and have an amazing day!
EATONVILLE, WA
Jose F|2023 GMC Yukon
Confirmed Service Customer
2/28/2025
Received outstanding service service department
3/1/2025
We're pleased to know we have been able to exceed your expectations and really help you out! We look forward to your next visit! Take care!
SPANAWAY, WA
Karin E|2023 Chevrolet 1500 Silverado
Confirmed Service Customer
3/1/2025
The trucks sell them selves. Great truck
3/2/2025
Hi, thank you for your feedback and for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!
ORTING, WA
Russell S|2022 Chevrolet Colorado
Confirmed Service Customer
3/3/2025
Quick appointment booking. Easy drop off and pick up.
3/4/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
GRAHAM, WA
Sharon J|2025 Chevrolet Trailblazer
Confirmed Sales Customer
3/3/2025
Dealer Dino was ready for me I got a car that feats me. Love it.
DINO MATTONI
3/4/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
PUYALLUP, WA
Garry M|2024 Chevrolet Trax
Confirmed Service Customer
3/3/2025
Was disappointed that the wiper blades were not in stock, after making my appointment weeks in advance.
3/5/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
LAKEWOOD, WA
Cheryl B|2024 Chevrolet Trax
Confirmed Service Customer
3/3/2025
Brenden was friendly and so helpful and he got the oil change was done when I needed.
3/4/2025
Our staff is committed to providing each of our clients with the best automotive experience! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
ENUMCLAW, WA
Barbara C|2022 Chevrolet Colorado
Confirmed Service Customer
3/4/2025
Always friendly, take good care of my truck
3/5/2025
We're glad to hear that you had an excellent experience with us. Your trust in us to take care of your vehicle means a lot, and we look forward to serving you again in the future. If you ever have questions or need assistance, please don’t hesitate to reach out!
LAKEWOOD, WA
William B|2008 Chevrolet Silverado
Confirmed Service Customer
3/5/2025
I found the part sold elsewhere for $30, still a genuine GM part, sold to me for $200. This relay was held in place with 2 screws and 1 plug. Out the door I was charged $450 for this repair. I honestly feel like this is about as close to theft as you can get legally. I have been going to this dealership for close to 30 years, this kind of practice would never happen back when Yoder and Sparling used to own it, sadly I will have to take my business to a more honest dealership for any of my future purchases/repair needs.
3/7/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
BONNEY LAKE, WA
Curtis P|2025 Chevrolet Silverado 3500 HD
Confirmed Sales Customer
2/24/2025
Salesman Dino and Finacial specialist Zach did an excellent job . Professional and fast .
DINO MATTONI
2/25/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
EATONVILLE, WA
Jon K|2011 Chevrolet Silverado
Confirmed Service Customer
2/28/2025
Very quick.
3/1/2025
Hi Jon, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
LAKE TAPPS, WA
John H|2025 Chevrolet Colorado
Confirmed Service Customer
2/28/2025
They did a great job they were all very friendly and knowledgeable
3/1/2025
Thank you, John! We're particularly proud of our staff's commitment to customer service, so it's great to hear that it shines through. Please don't hesitate to reach out if there's anything additional we can do for you.
TACOMA, WA
Michael A|2019 Chevrolet Traverse
Confirmed Service Customer
2/28/2025
Great
3/1/2025
Hi Michael, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
PUYALLUP, WA
Javier A|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
3/5/2025
As always, Sunset goes above and beyond to answer customers' questions. When I asked Michelle Wellner about my 36000-mile service, she replied, "We have until 45000 miles on your truck." You have a lot of time left on your truck, but it goes to show you the expertise this service people know. Sunset Chevrolet has outstanding customer service, and I will continue to send people that way.
3/6/2025
We're pleased to know we have been able to exceed your expectations and really help you out! We look forward to your next visit! Take care!
PUYALLUP, WA
Michael J|2021 Chevrolet 3500HD Silverado
Confirmed Service Customer
3/5/2025
Always great service at Sunset Chev
3/6/2025
Hi there, thank you for taking the time to leave a review for us at Sunset Chevrolet. We're happy we could meet your expectations! We sincerely value your business and look forward to your next visit!
EDGWOOD, WA
Tammy C|2017 Chevrolet Cruze
Confirmed Service Customer
3/6/2025
My appointment was quick.
3/7/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
SPANAWAY, WA
Scott C|2020 Chevrolet 3500HD Silverado
Confirmed Service Customer
3/7/2025
The service went as planned in the time frame I was given Personnel were cordial and professional
3/8/2025
Your satisfaction is important to us, so we sincerely thank you for choosing Sunset Chevrolet and look forward to serving you again! Please let us know if there is anything else we can do for you; we are more than happy to help!
TACOMA, WA
Dennis E|2015 Chevrolet Equinox
Confirmed Service Customer
3/7/2025
Just had an oil change and was in and out in under an hour
3/8/2025
Hi Dennis, thank you for the high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
PUYALLUP, WA
Bruce W|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
3/5/2025
Friendly, professional, work done in timely manner, all is good.
3/6/2025
Your satisfaction is important to us, so we sincerely thank you for choosing Sunset Chevrolet and look forward to serving you again! Please let us know if there is anything else we can do for you; we are more than happy to help!
PUYALLUP, WA
Troy G|2025 Chevrolet 2500HD Silverado
Confirmed Sales Customer
3/5/2025
The salesman was very helpful but the finance person made me feel very uncomfortable and didn't seem very trustworthy. I hope the service and warranty visits don't go as it did
JASON STALFORT
3/7/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
PUYALLUP, WA
Samuel C|2021 Chevrolet Tahoe
Confirmed Service Customer
3/5/2025
Great Quick service I can rely on. Not sure what more anyone could ask for. Thank You.
3/6/2025
We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
ENUMCLAW, WA
Roger C|2019 Chevrolet Colorado
Confirmed Service Customer
3/6/2025
Service advisor was friendly and professional. car was ready when they said it would be done. The waiting area was clean as was the service area.
3/7/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!
AUBURN, WA
Diane E|2011 Chevrolet Malibu
Confirmed Service Customer
3/6/2025
My visit was short but I got fresh oil in my Malibu. I was now and always treated kindly. I would recommend Suset Chev to anyone.
3/7/2025
Hello, thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
PUYALLUP, WA
Nastacia O|2020 Chevrolet Traverse
Confirmed Service Customer
3/6/2025
Michelle was great to interact with. Very professional and knowledgeable.
3/7/2025
Our staff is committed to providing each of our clients with the best automotive experience! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
AUBURN, WA
Roy B|2023 Chevrolet Silverado 2500 HD
Confirmed Service Customer
3/8/2025
Friendly and fast
3/9/2025
Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SPANAWAY, WA
Dan W|2000 Chevrolet Silverado 1500
Confirmed Service Customer
3/8/2025
They were friendly and fast changing the oil in my truck.I bought my truck in June of 2000 and they have been changing the oil for free and checking for things that may need fixed.
3/9/2025
Hello, thank you for sharing your positive experience! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
SUMNER, WA
Janet H|2020 Chevrolet 3500HD Silverado
Confirmed Service Customer
3/7/2025
Friendly service writer, vehicle done on time.
3/8/2025
Hello Janet, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Sunset Chevrolet. We're looking forward to your next visit with us! Take care!
TACOMA, WA
Patsy L|2020 Chevrolet Equinox
Confirmed Service Customer
3/9/2025
Was in and out in a hour was great
3/11/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
EATONVILLE, WA
David K|2016 Chevrolet Trax
Confirmed Service Customer
3/9/2025
Done quickly
3/11/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
EATONVILLE, WA
William S|2024 Chevrolet Tahoe
Confirmed Service Customer
3/10/2025
I switched from Jet Chevy to Sunset because of your customer service, and still top notch…
3/11/2025
We're pleased to know we have been able to exceed your expectations and really help you out! We hope to see you soon!
FEDERAL WAY, WA
Lee B|2024 Chevrolet Colorado
Confirmed Service Customer
3/12/2025
Like I told my sales person at sunset of summer , I have many options for shopping Chevy and GMC , and you see where I am shopping.
3/13/2025
Hi, thank you for the feedback and for the high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
EDGEWOOD, WA
William A|2025 Chevrolet Silverado 3500 HD
Confirmed Sales Customer
3/12/2025
Awesome experience every time been dealing with jake for 10 years and he goes above and beyond everytime thanks again great dealership
JACOB MAYRHOFER
3/13/2025
Hi there! We're so happy we were able to help you out! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Sunset Chevrolet, INC.!
BELFAIR, WA
Ernie S|2003 Chevrolet Silverado 1500
Confirmed Service Customer
3/12/2025
As always, great service done in a timely manner!
3/13/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
TACOMA, WA
Jason L|2015 Chevrolet 3500HD Silverado
Confirmed Service Customer
3/12/2025
A bit of a miscommunication in the beginning but the service gal was awesome to straighten it out.
3/13/2025
Hi, thank you for the feedback and for the star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
PUYALLUP, WA
Beverly G|2025 Chevrolet Equinox
Confirmed Sales Customer
3/14/2025
It was easy and none pressured experience. I would buy from them again!
CHARLES RECTOR
3/16/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
ALLYN, WA
Donald J|2020 Chevrolet 2500HD Silverado
Confirmed Service Customer
3/8/2025
It was fine need to double check your work
3/12/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
BUCKLEY, WA
Joel B|2019 Chevrolet 2500HD Silverado
Confirmed Service Customer
3/8/2025
My truck had an injector issue and a tps sensor issue and Michelle was able to get it all taken care of under my warranty.
3/9/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Sunset Chevrolet, INC. - Service!
BONNEY LAKE, WA
Ferdinand D|2023 GMC SIERRA 1500
Confirmed Service Customer
3/8/2025
Friendly
3/9/2025
Hi, we are so happy to read such a great review about Sunset Chevrolet, INC.! We hope to be of service to you again in the future. Best wishes, Sunset Chevrolet, INC.
PUYALLUP, WA
Gerald H|2021 Chevrolet Traverse
Confirmed Service Customer
3/13/2025
great service
3/14/2025
Hi Gerald, your wonderful feedback and rating mean a lot to us. Thank you for the great review!
TACOMA, WA
Kim S|2019 Chevrolet 3500HD Silverado
Confirmed Service Customer
3/16/2025
Performed work in reasonable amount of time. Friendly service advisors, check in and out quickly.
3/18/2025
We're glad everything was completed quickly and to your satisfaction! Our staff is committed to providing each of our clients with the best automotive experience! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
BONNEY LAKE, WA
Randy T|2024 Chevrolet Colorado
Confirmed Service Customer
3/17/2025
Staff is friendly and helpful. Make you feel welcome as soon as you walk in
3/19/2025
Our staff is committed to providing each of our clients with the best automotive experience! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
BONNEY LAKE, WA
Dagmar K|2013 Chevrolet 1500 Silverado
Confirmed Service Customer
3/18/2025
Not pleased with every part of this dealership
3/20/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
PUYALLUP, WA
April H|2025 Chevrolet Trax
Confirmed Sales Customer
3/18/2025
This is my second vehicle from sunset auto, and I’m more than pleased with my choices. Our sales reps were great throughout the whole process.
CRAIG WEIDNER
3/20/2025
Congratulations on your new vehicle! Our staff is committed to providing each of our clients with the best automotive experience! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
PUYALLUP, WA
Patrick C|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
3/14/2025
very easy to sched appt and drop off night before for convenience of working on Saturday which helps with our work schedule. All staff very friendly too.
3/16/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
SPANAWAY, WA
Keith N|2022 Chevrolet 3500HD Silverado
Confirmed Service Customer
3/14/2025
Great service.
3/16/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope to be of service to you again in the future. Have an amazing day!
ENUMCLAW, WA
Rebekkah W|2023 Chevrolet Blazer
Confirmed Service Customer
3/17/2025
always great service. Timely check in. Comfortable area to wait during service
3/19/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!
GRAHAM, WA
Jason M|2005 Chevrolet TrailBlazer
Confirmed Service Customer
3/17/2025
Brent was great! He brought me the air filter & asked if I wanted to replace it. I said "yes" but, he didn't tell me (I didn't ask) how much it would cost.
3/19/2025
Hi, thank you for the feedback and for the star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
AUBURN, WA
Kathleen S|2021 GMC 3500HD Sierra
Confirmed Service Customer
3/18/2025
Since day one of us purchasing our vehicle at Sunset Michelle has provided about level of customer service far above and beyond expectations. She is truly a valuable asset to the business on a daily basis and strengthens the identity of Sunset as a whole.
3/20/2025
Wow, it's feedback like yours that really keeps us motivated! Thank you for sharing your positive experience! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
EDGEWOOD, WA
Charlotte W|2010 Chevrolet Equinox
Confirmed Service Customer
3/19/2025
Great service, friendly support
3/21/2025
Wow, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
BUCKLEY, WA
Christopher B|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
3/19/2025
Michelle was great. I had a concern about the wrong steering wheel being installed in our 2024 Duramax and she looked into it immediately. After realizing that the steering wheel was wrong she reached out to GM to get the situation resolved.
3/21/2025
Wow, it's experiences like yours that really keep us motivated! Thank you for sharing your positive experience! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
GRAHAM, WA
Katherina M|2021 Chevrolet Trailblazer
Confirmed Service Customer
3/19/2025
Very friendly and was able to get in for an oil change within a few days!
3/21/2025
Hi, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
PUYALLUP, WA
Rodney D|2023 Chevrolet Colorado
Confirmed Service Customer
3/20/2025
Great people
3/21/2025
Thank you, Rodney! We're particularly proud of our staff's commitment to customer service, so it's great to hear that it shines through. Please don't hesitate to reach out if there's anything additional we can do for you.
GRAHAM, WA
Ethel L|2017 Chevrolet Malibu
Confirmed Service Customer
3/20/2025
On time and a job well done. Thank you!
3/21/2025
We're pleased to hear that everything was finished promptly and to your satisfaction! We truly appreciate your business and eagerly anticipate your next visit!
AUBURN, WA
Raymond C|2025 Chevrolet Trax
Confirmed Sales Customer
3/20/2025
Jake and Colby were knowledgeable and had the answers when asked. The experience was better than most i've ever encountered. Was truly impressed and was truly worth the drive from Kingston. Thanks guys for a great experience!
JACOB MAYRHOFER
3/21/2025
Thank you so much for your kind words, Raymond! We’re thrilled to hear that you had such a positive experience with Jake and Colby. They truly are passionate about what they do, and it's great to know their knowledge and support made a difference for you. We appreciate you making the drive from Kingston, and we look forward to seeing you again soon!
KINGSTON, WA
Robert P|2023 Chevrolet Colorado
Confirmed Service Customer
3/21/2025
Always excellent customer service
3/22/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope to be of service to you again in the future. Have an amazing day!
PACKWOOD, WA
Charles G|2021 Chevrolet Tahoe
Confirmed Service Customer
3/22/2025
MY EXPERIENCE WITH SUNSET CHEV WHILE GETTING MY TRUCK SERVICE WAS VERY POSITIVE. THE SERVICE REP, I THINK HIS NAME IS BRANDON, WAS VERY KNOWLEDGEABLE AND INTERESTED IN MY NEEDS. I WILL DEFINITELY RETURN FOR SERVICE AND REPAIRS.
3/23/2025
Hi Charles! Thank you so much for sharing your experience with us! We’re thrilled to hear that Brendan provided you with knowledgeable service and was attentive to your needs. Customer satisfaction is our top priority, and feedback like yours reaffirms our commitment. We look forward to seeing you again for your future service and repair needs!
BONNEY LAKE, WA
Alan A|2017 Chevrolet 3500HD Silverado
Confirmed Service Customer
3/22/2025
Fast
3/23/2025
Hi Alan! We greatly value your wonderful rating. If you ever require any further assistance, don’t hesitate to call or visit us. Wishing you a fantastic day!
BONNEY LAKE, WA
Carol L|2019 Chevrolet Equinox
Confirmed Service Customer
3/24/2025
Sunset Chevrolet manages their service schedule very well. My vehicle is serviced within the timeline they allotted and with professional care!
3/25/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
PUYALLUP, WA
John H|2020 Chevrolet Corvette
Confirmed Service Customer
3/20/2025
Very efficient help. Very quick service to match my needs.
3/21/2025
Thanks John! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please don't hesitate to reach out!
FEDERAL WAY, WA
Robert M|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
3/20/2025
great customer service!!
3/21/2025
We're so grateful for your positive feedback, Robert! It motivates us to keep delivering the best service possible. We can’t wait to assist you again soon!
PUYALLUP, WA
Blakely H|2018 Chevrolet Traverse
Confirmed Service Customer
3/24/2025
Service department and Lorenzo were fantastic. Sales and finance at this location are the reason we won’t come back to purchase ever again. Misleading information about warranty. It wouldn’t cover anything . The time it would cover was not explained properly. It was not covering the emergency break failure we are having, which is insane to me. After hours pickup, sales had to help us and they treated us like garbage. We walked in and at least 3 sales people were just standing around, saw us and ignored us. The one at his desk was watching videos on his phone and finally noticed us after saying hello 3 times. Then, after we paid for our service, gave us our key and sent us out to look for our car. After walking around half the building, couldn’t find it, came back in and he was no where to be found. Went to interrupt the conversation of the other sales men that couldn’t bother walking up to us, we had to walk across to them. Then, when they bring us our car, the guy puts it on a slope, keeps it in drive and then ENGAGES THE EMERGENCY BREAK!!! The emergency break not working is the whole reason we were there and he leaves it in drive with the emergency break engaged, facing downhill. What a horrible experience. Sales team clearly doesn’t care about the customer, service told us they are notorious for misrepresenting the warranty. The ONLY reason we come here is because of the free oil changes for life.
3/26/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
FIFE, WA
David C|2024 Chevrolet Malibu
Confirmed Sales Customer
3/26/2025
Oliver was great. He was able to find a great car for me, and helped me through the buying process without issue.
OLIVIER DERON
3/27/2025
We're glad to hear you found Oliver so helpful! Our commitment is always to deliver such a great experience. If there's anything further we can do for you, we are happy to help!
GRAHAM, WA
Francis M|2020 Chevrolet Traverse
Confirmed Service Customer
3/26/2025
Everyone was pleasant and I was in and out within an hour. Thanks Team
3/27/2025
We truly appreciate your feedback! Thank you for recognizing our efforts in providing great service. If you have any suggestions or further thoughts, we’d love to hear them!
BUCKLEY, WA
Ralph C|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
3/24/2025
Service Manager very Helpful
3/25/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
GRAHAM, WA
Luis D|2024 Chevrolet Silverado EV
Confirmed Service Customer
3/24/2025
After looking on multiple Chevy Dealership in the State, I finally got my Tonneau Cover for my Silverado EV Installed at Chevy of Sumner. Christ from the Service Department was very knowledgeable and assisted me with the process of getting my order ASAP. The install was completed by the Amazing Service Department in just a few hrs, plus they also complete a few Minor recalls. Thank you very much Christ, Chelsea and the whole team of Chevy of Sumner, will return for all my future Maintenance needs.
3/25/2025
Thank you for choosing us as your first choice for all your automotive needs! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
PUYALLUP, WA
Mark S|2016 Chevrolet 3500HD Silverado
Confirmed Service Customer
3/25/2025
The only reason Im giving two stars is it was a fast turn around with the service. in and out. Saying that. I had a pig tail to my 7 way plug replaced and rewired. they charged me 870 dollars. I can only imagine taking my truck to like a trailer dealership and having a whole new 7 way towing plug installed to a vehicle where one didnt exist, and it be way cheaper, like U-Haul. Quick service, but I feel I was over charges at least 300 dollars.
3/28/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
BUCKLEY, WA
Larry G|2016 Chevrolet 3500HD Silverado
Confirmed Service Customer
3/25/2025
Friendly.
3/26/2025
Larry Greenwood, thanks again for taking the time to leave us this information about your recent visit. Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
PUYALLUP, WA
Silas S|2023 Chevrolet Equinox
Confirmed Service Customer
3/27/2025
My wife and I feel welcome, and the costumer service is very helpful. Thanks to everyone in sunset Chevy!
3/28/2025
Thank you for your feedback! We're so glad to hear that our team made you and your wife feel welcomed. We truly appreciate your kind words and look forward to serving you again!
LAKEWOOD, WA
Lee B|2019 GMC 1500 Sierra
Confirmed Service Customer
3/27/2025
I have been to many GM dealerships , sunset of sumner , is my favorite.
3/28/2025
That’s awesome to hear! We’re so grateful for your trust and support. The team is always here for you, and we look forward to serving you again!
EDGEWOOD, WA
Karen M|2016 Chevrolet Colorado
Confirmed Service Customer
3/27/2025
Nice guy helping me
3/28/2025
Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
BONNEY LAKE, WA
Kim L|2017 Chevrolet Colorado
Confirmed Service Customer
3/26/2025
The service was great. Michelle is always informative and lets me know if anything needs to be done
3/27/2025
Hello Kim! We’re pleased to know that you found our staff to be knowledgeable and helpful! It’s wonderful to hear that we provided you with a positive experience. If there’s anything else we can assist you with, please don’t hesitate to reach out!
TACOMA, WA
Gregory W|2025 Chevrolet Traverse
Confirmed Sales Customer
3/27/2025
Sales was wonderful and attentive. Finance was a lot of waiting, no help with plates, didn't have rebates set up.....
OLIVIER DERON
4/2/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
LAKE STEVENS, WA
Michael B|2021 Chevrolet 3500HD Silverado
Confirmed Service Customer
3/28/2025
Christine, it was great... I dropped my truck off, and the repairs were made. I was out of town, and she did an outstanding job in follow-up.
3/29/2025
Thank you for your kind words! We're so glad to hear our staff provided excellent service. We'll be sure to pass along your feedback, and we look forward to continuing to assist you with your vehicle needs!
PUYALLUP, WA
Shane D|2016 GMC 2500HD Sierra
Confirmed Service Customer
3/28/2025
My advisor Michelle kept me informed
3/29/2025
Thank you for your feedback! We're so glad to hear that our staff provided you with great service. We appreciate your kind words and look forward to assisting you again in the future!
SPANAWAY, WA
Kinard W|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
3/31/2025
It was quick and easy
4/1/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
SPANAWAY, WA
Gregory L|2019 Chevrolet 3500HD Silverado
Confirmed Service Customer
3/31/2025
Best service ever! Everyone was pleasant and very professional. Chelsea greeted me and took care of getting my truck's paperwork in order to get my truck serviced. She even sent me a text while I was waiting to give me a contact number I could use if I had any questions while I was waiting. It was only about :45 minutes and Chelsea sent me another text saying my truck was ready for me to pick it up. Superior customer service. Thank You, Greg Lusk
4/1/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
TACOMA, WA
Tamara M|2023 Chevrolet Traverse
Confirmed Service Customer
4/1/2025
Feels like family when I walk in
4/3/2025
Thank you for your kind words! We're so glad to hear that you feel like part of our family. We truly appreciate your trust and look forward to continuing to serve you!
BUCKLEY, WA
Edward K|2014 Chevrolet 3500HD Silverado
Confirmed Service Customer
3/28/2025
Very professional and efficient. Done in a timely manner
3/29/2025
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
FEDERAL WAY, WA
Elmer H|2025 Chevrolet Traverse
Confirmed Service Customer
3/28/2025
Professional, attentive, and knowledgeable about the problem I was having.
3/29/2025
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
PUYALLUP, WA
Jonne G|2018 Chevrolet Malibu
Confirmed Service Customer
3/30/2025
I went in for a tire rotation and to switch out a tire that was deflating and an oil change. All that was accomplished at a low cost. Very much appreciated.
3/31/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
SUMNER, WA
Gary B|2004 Chevrolet Silverado 1500
Confirmed Service Customer
3/31/2025
Was surprised how quick your staff was changing my oil in my 2004 Silverado truck. There was an issue I brought up about my fan switch for my heater. I only have high the lower setting stopped working. I believe it costs $200 for a scan on my truck computer plus parts and labor. They wanted to setup time to get that fixed but i'm not able to afford that right now. Told them I'd call them and setup appointment.
4/1/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
TACOMA, WA
Daniel D|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
4/1/2025
I had many questions. They were answered satisfactorily. I felt confident in buying another truck from Sunset Chevrolet.
CHARLES RECTOR
4/3/2025
Thank you for your feedback! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. We look forward to serving you again!
LONGBRANCH, WA
Warren B|2019 Chevrolet Traverse
Confirmed Service Customer
4/2/2025
Oil change went fine and fast.
4/3/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
KENT, WA
Sarah W|2025 Chevrolet Trax
Confirmed Sales Customer
4/2/2025
Answered all my questions and super friendly staff
JACOB MAYRHOFER
4/3/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
LACEY, WA
Gary G|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
4/3/2025
Check-in was easy and fast. The advisor came and told me the service finished and the truck was ready to go.
4/4/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
OAKVILLE, WA
Daryl G|2021 Chevrolet Trailblazer
Confirmed Service Customer
4/1/2025
I had my service done on my tire monitor system
4/3/2025
Hello, we really appreciate your feedback! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
PUYALLUP, WA
Michael M|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
4/2/2025
Quick dates on appointments and fast service
4/3/2025
Hi, thank you for the high star rating! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
PUYALLUP, WA
Jeffrey J|2024 Chevrolet Silverado 3500 HD
Confirmed Service Customer
4/3/2025
Courteous staff brought my truck in on-time. Although staff warned me that they were up to 1-hr behind schedule. So, my 45-minute estimated oil change took twice that. Courteousness and friendliness staff made appointment enjoyable and satisfying. Additionally, they ensured that my DEF fluid was topped off. Also, my appointment was very simple to book when it worked best for me.
4/4/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
PUYALLUP, WA
Carl G|2020 Chevrolet 3500HD Silverado
Confirmed Service Customer
4/3/2025
Got my truck serviced and recall taken care off. Every thing done in a timely fashion. Thanks
4/4/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
TENINO, WA
Douglas T|1998 Chevrolet C/K 1500
Confirmed Service Customer
4/3/2025
From Andrew managing to get us an appointment this week and Christine keeping us updated and the technician finding the cause of the issue WE ARE SOOOO PLEASED!!!
4/4/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
FEDERAL WAY, WA
Jeff T|2016 Chevrolet 2500HD Silverado
Confirmed Service Customer
4/3/2025
Service done timely
4/4/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
BONNEY LAKE, WA
Rodger J|2021 Chevrolet Suburban
Confirmed Service Customer
4/3/2025
As always an amazing experience
4/4/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
PUYALLUP, WA
Anthony T|2021 Chevrolet Trax
Confirmed Service Customer
4/6/2025
Professional and personal.
4/7/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BONNEY LAKE, WA
Michael J|2016 Chevrolet Impala
Confirmed Service Customer
4/7/2025
Always great service at Sunset
4/9/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
EDGEWOOD, WA
Karin E|2023 Chevrolet Silverado 1500
Confirmed Service Customer
4/5/2025
Michelle was great, no complaints at all with how we were treated. We are though a little leary that we spent 50k on a truck that has issues and weve had it less than 2 months. Also, when we did financing, we were told if we get the warranty, we would get a better finance rate of 5.69%. I was told from sound credit union that that is their locked in rate with sunset. Between that and originally being charged 2000 over sticker price we feel the deal was a little shady and probably wont buy another vehical from sunset
4/9/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
ORTING, WA
Sig N|2023 Chevrolet Colorado
Confirmed Service Customer
4/5/2025
My service rep , Lorenzo was very helpful and efficient He arranged an Uber to get me home and contacted me as soon as the service was done. Pretty seamless !
4/6/2025
Thank you for your kind words! We're so glad to hear our staff provided excellent service. We'll be sure to pass along your feedback, and we look forward to continuing to assist you with your vehicle needs!
PUYALLUP, WA
Todd L|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
4/7/2025
I came in for a oil change and fuel filter replacement on my 2022 Silverado and everything was done in less than an hour. I have always had good luck at sunset chev in Sumner, WA
4/9/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
MAPLE VALLEY, WA
Matthew F|2018 Chevrolet Colorado
Confirmed Service Customer
4/8/2025
They found the fault and got my truck back to me same day. I could have diagnosed it myself but letting someone who actually knows what he is doing under the hood gets the job done right.worth every penny.
4/9/2025
Hello, we are glad we could help! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
GRAHAM, WA
Michael W|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
4/9/2025
As always, worth the extra hour drive for Suset Service.
4/11/2025
Thank you so much for your continued trust and for sharing your positive experience! We sincerely value your business and look forward to your next visit!
VAUGHN, WA
Gordon C|2024 Chevrolet Suburban 1500
Confirmed Sales Customer
4/9/2025
Sales person listened and provided great customer service.
JASON STALFORT
4/11/2025
Thank you for your kind words! We're so glad to hear our staff provided excellent service. We'll be sure to pass along your feedback, and we look forward to continuing to assist you with your vehicle needs!
ALGONA, WA
Marvin C|2020 Chevrolet Blazer
Confirmed Service Customer
4/11/2025
Service was done on time
4/13/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
COVINGTON, WA
Scott S|2016 Chevrolet Colorado
Confirmed Service Customer
4/7/2025
Service completed timely - staff was friendly and efficient
4/9/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
GIG HARBOR, WA
Tricinda H|2022 Chevrolet Colorado
Confirmed Service Customer
4/7/2025
Brandon Coleman is a great service advisor
4/9/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GRAHAM, WA
Amy K|2017 Chevrolet Malibu
Confirmed Service Customer
4/9/2025
I love the service.
4/11/2025
Thank you! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. We look forward to serving you again!
GRAHAM, WA
Alan K|2024 Chevrolet Silverado 1500
Confirmed Service Customer
4/10/2025
excellent service as always great service team
4/11/2025
Hi, we are very happy we could provide you with a positive experience! If you're ever in need of more help, please let us know!
OROVILLE, WA
Gale And John C|2015 Chevrolet Equinox
Confirmed Service Customer
4/10/2025
It took 4 1/2 hours for an oil change? Just no personal attention...Employees seem way too busy for that.
4/15/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
PUYALLUP, WA
Robert B|2019 GMC 3500HD Sierra
Confirmed Service Customer
4/10/2025
I am very pleased with my new (used) truck. Sunset was patient and professional with me. I had been looking for a truck upgrade for years and the more I learned in the process, the more undecided I became about what I really needed and wanted. They took care of me and the truck I now own exceeds everything I was looking for! I'm Thrilled!
4/11/2025
Wow, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
EDGEWOOD, WA
Corey W|2019 Chevrolet Bolt EV
Confirmed Service Customer
4/13/2025
Everyone AFTER checking our car into the service department was AMAZING! The only issue was with the woman who checked in the car for my husband… Obviously he went to the dealership for a reason, not because it is fun to spend money and have our transportation taken away. When my husband checked in the car, there was nothing but attitude, rudeness and just someone who absolutely hates working there. She asked my husband after he described what was happening with the car, “Are you sure????” As if he was a moron who was speaking a foreign language. We don’t ever claim to be people who know how to service a car, we definitely bow down to the professionals in this instance. So for my husband to be met with such rubbish attitude and a lack of empathy and respect, was uncomfortable. However AFTER the car and people got away from her…. Everyone was FABULOUS! You guys are the real hero’s and you truly don’t shine enough. Thank you for going the extra mile to put our minds at ease and do an amazing job at the same time!
4/16/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
BONNEY LAKE, WA
Anthony A|2025 Chevrolet Silverado 1500
Confirmed Service Customer
4/13/2025
The staff was very helpful and courteous. Shout out to Chelsea. She went above and beyond my expectations.
4/14/2025
Your satisfaction is our top priority. Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
BONNEY LAKE, WA
Nathaniel W|2023 Chevrolet Silverado 1500
Confirmed Service Customer
4/14/2025
When I called to schedule the service with the service department, the lady I spoke with told me that since I have free lifetime oil changes, the the price of the oil change would be subtracted from my service, which she said was $89. When I showed up to drop my truck off for service I was argues with saying they don't do that and she quoted me the wrong price. They ended up taking off $50 but would not take off the $89 like I was told, which was frustrating.
4/16/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
EATONVILLE, WA
David S|2007 Chevrolet Avalanche
Confirmed Service Customer
4/14/2025
Great service, quick and excellent communication
4/16/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
BONNEY LAKE, WA
Daniel L|2021 Chevrolet 2500HD Silverado
Confirmed Service Customer
4/14/2025
Staff was welcoming and professional
4/16/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience with us. Thank you again for leaving us this response!
ROY, WA
James L|2016 Chevrolet Tahoe
Confirmed Service Customer
4/16/2025
I bought my Tahoe certified from sunset. The reason I bought from them was their lifetime powertrain warranty. I was promised if I took my Tahoe to sunset and did all recommended services my warranty will last as long as i owned the car. I took my Tahoe to sunset for every oil change and did every recommended service. When I lost a lifter on my engine at 117,000 miles my warranty was denied due to not doing coolant service on time, my entire warranty was voided due to this. Sunset said it was my responsibility to tell them to do the service they never recommended. Even though I have a documents that state it’s their responsibility. I will never buy, recommend sunset or any GM product's again. Sunset makes promise they never will fulfill.
4/22/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
SPANAWAY, WA
Glenn A|2025 Chevrolet Silverado 1500
Confirmed Service Customer
4/17/2025
They got my truck in on time and back out early .
4/19/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
GRAHAM, WA
Steven D|2025 Chevrolet Equinox
Confirmed Sales Customer
4/14/2025
Mick was great!
STEPHEN FORNARA
4/16/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
PUYALLUP, WA
Tyler F|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
4/16/2025
Great
STORE DEAL
4/17/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
ENUMCLAW, WA
Dustin D|2021 Chevrolet Trailblazer
Confirmed Service Customer
4/17/2025
Was told it would be a 5 hour job turned into 6 and a half but they did an awesome job! PS love the free car washes
4/19/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
TENINO, WA
Birgit L|2021 Chevrolet Trailblazer
Confirmed Service Customer
4/17/2025
Sunset Chevrolet service department is always top notch!!
4/19/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for choosing Sunset Chevrolet, INC. - Service and we hope to see you again.
BONNEY LAKE, WA
Robert T|2013 Chevrolet 2500HD Silverado
Confirmed Service Customer
4/17/2025
Sunset was able to provide an appointment date that fit my schedule and was able to take my vehicle in as soon as I arrived. They completer the oil change/lube and tire rotation within the estimated window. The service tech was very pleasant to work with and answered all my questions as we reviewed the inspection check list after the service was complete.
4/19/2025
Thank you for choosing Sunset Chevrolet, INC. as your first choice for all your automotive needs! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
SEATAC, WA
Susan E|2017 Chevrolet Equinox
Confirmed Service Customer
4/17/2025
Very pleasant
4/19/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Sunset Chevrolet, INC. - Service. If you're ever in need of more help, please let us know!
BONNEY LAKE, WA
Ryan B|2025 Chevrolet Colorado
Confirmed Sales Customer
4/18/2025
Mick was awesome to work with.
STEPHEN FORNARA
4/20/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
AUBURN, WA
Richard F|2018 Chevrolet Camaro
Confirmed Service Customer
4/19/2025
Very well as always! Sunset Chevrolet in Sumner Wa. Is an incredible dealership. The people are awesome and so is everything they provide. The service department and the people who make it happen always make sure that my 18 Camaro SS and myself are well taken care of. I’ve been with them for a while and every single time I show up my vehicle and myself get the very best. Sunset Chevrolet always has their A game going on and I’m grateful for it. I will sum it up with two words. Sunset Rocks!
4/21/2025
Wow—thank you for the amazing shoutout! We’re honored to have your continued trust, and it’s always a pleasure taking care of you and your Camaro. You rock too!
GIG HARBOR, WA
Thomas A|2017 Chevrolet Colorado
Confirmed Service Customer
4/17/2025
Chelsea got my service, an hour ahead of my scheduled time, they did a very quick thorough job, I will recommend Sunset to my friends
4/19/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team! If you have any further questions, please give us a call. We're always happy to help!
PUYALLUP, WA
John Thomas L|2025 Chevrolet Silverado 3500 HD
Confirmed Sales Customer
4/18/2025
No hassle . Great people to deal with. Will always bring my business to sunset . Thanks for the great experience!!
CRAIG WEIDNER
4/20/2025
Hi, thank you so much for your high rating. We sincerely thank you for the positive review, and look forward to seeing you again soon!
BONNEY LAKE, WA
Peter C|2018 GMC 2500HD Sierra
Confirmed Service Customer
4/18/2025
Just one thing wrong came in for an oil and filters change, and fix a sensor light on cooling system. Everything was done except for on the cooling system the sensor came on the way home, turns out that the coolant was not topped off. I finished topping it off all is good for now. My thought is ensure that all is complete before sending it out the door.
4/23/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
GIG HARBOR, WA
Pamela F|2016 Chevrolet Colorado
Confirmed Service Customer
4/18/2025
Checkin was good and waiting room was clean and comfortable .
4/20/2025
Hello, we're glad to hear you enjoyed your visit. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
LAKEWOOD, WA
Larry M|2014 Chevrolet Cruze
Confirmed Service Customer
4/18/2025
Had oil change & tire rotation…everything very good. I like having an appointment.
4/20/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
LAKE TAPS, WA
Don J|2022 Chevrolet Corvette
Confirmed Service Customer
4/18/2025
First time as I am new to the area. Gotta say everyone was nice, job was done timely and for a great price. I will be back.
4/20/2025
Thank you for choosing Sunset Chevrolet, INC. as your first choice for all your automotive needs! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
BONNEY LAKE, WA
Joseph J|2016 Chevrolet 2500HD Silverado
Confirmed Service Customer
4/21/2025
Good service
4/22/2025
Thank you! We're glad you had a positive experience with us. We look forward to seeing you again soon!
KENT, WA
David F|2024 Chevrolet Colorado
Confirmed Service Customer
4/21/2025
Sunset Chevrolet did an excellent job from signing my pickup in the service center to completing everything that was scheduled for my vehicle. It was very obvious that this was not their first rodeo, thank you Sunset Chevrolet.
4/22/2025
Wow, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
PORT LUDLOW, WA
Dale B|2019 Chevrolet 3500HD Silverado
Confirmed Service Customer
4/21/2025
This was a follow up to a previous repair. My coolant overflow tank was replaced prior to me taking possession of the truck I recently bought. The coolant sensor kept showing I needed to add antifreeze/coolant so assumed it was a bad sensor on the tank. I took it in to get it replaced under warranty. They found the sensor was doing its job and there was actually a pinhole or something causing it to lose pressure. They replaced the unit and I have not had the message come up since so the problem appears to be taking care of. It was done in the time they quoted me and there were no further issues.
4/22/2025
Thank you for the detailed feedback! We're glad the issue was properly diagnosed and resolved, and that everything went as quoted. Wishing you a fantastic day!
PUYALLUP, WA
Mark K|2014 Chevrolet 1500 Silverado
Confirmed Service Customer
4/22/2025
My transmission failed on my 2014 truck that I purchased at sunset chev with drive train warranty for life. I really expected to be told it wouldn’t be covered for what ever reason, but to my surprise it was completely covered.
4/23/2025
We’re so glad your drivetrain warranty covered the transmission! Thank you for sharing the positive experience—we strive to make sure everything is taken care of for you. Please don't hesitate to reach out if there's anything additional we can do for you.
EDGEWOOD, WA
Christopher B|2016 Chevrolet Suburban
Confirmed Service Customer
4/22/2025
Love the customer contact/touchpoints. Very responsive. Appreciated the reminders. ppreciate the opportunities for feedback.A
4/23/2025
Thank you for the kind words! We’re so glad the reminders and touchpoints helped make your experience smooth. We appreciate your feedback! We’re here for you anytime you need us!
SEATTLE, WA
Rodney W|2016 Chevrolet 2500HD Silverado
Confirmed Service Customer
4/22/2025
Theron was great getting my diesel set up to accommodate my schedule very impressed. I had set aside the whole day to get the truck serviced it was done by 11:00. Was told at 9 it would be 4 to 5 hours again impressed. Just wish I didn’t have to drive from Olympia to have the truck worked on for second party warranty work. But at the end of the day they changed the oil and so far the problem that it went in for and it cost me nothing but my time.
4/23/2025
Thank you for your detailed feedback! We’re so glad Theron got your diesel taken care of quickly and impressed you with the timing—even if the drive was a long one. Please don't hesitate to reach out if there's anything additional we can do for you.
OLYMPIA, WA
Martin S|2019 Chevrolet 3500HD Silverado
Confirmed Service Customer
4/22/2025
Christine at the service center is awesome!!
4/23/2025
Thank you for the great feedback! Christine is awesome, and we’re so glad she took great care of you at the service center. Wishing you a fantastic day!
EDGEWOOD, WA
Jason O|2018 Chevrolet Equinox
Confirmed Service Customer
4/22/2025
Took to long to get parts in. Then had broken clips on my the visors. The headliner had broken clips and is not lined up right
4/29/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
BONNEY LAKE, WA
Christopher P|2016 Chevrolet Cruze Ltd
Confirmed Service Customer
4/20/2025
I will always buy new vehicles from Sunset as long as the service department is as good as it is now. Everyone in the service department is amazing.
4/21/2025
Thank you! We're proud of our service team and thrilled to hear they’ve made such a great impression. We look forward to helping you with future purchases!
PUYALLUP, WA
James M|2017 Chevrolet Tahoe
Confirmed Service Customer
4/21/2025
Brought my Tahoe is because check engine light came on. Dealership had the vehicle for close to 48hrs and told me they spent an hour trying to fix the issue but couldn’t. Charged me $250 and could not determine the issue. Nothing had changed other than I’m out $250. I will be taking my business elsewhere moving forward.
4/23/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
AUBURN, WA
Nicholas W|2022 Chevrolet Tahoe
Confirmed Service Customer
4/23/2025
As always, it’s a pleasure getting our Tahoe worked on here.
4/24/2025
Thank you so much for your continued trust and for sharing your positive experience! We sincerely value your business and look forward to your next visit!
PUYALLUP, WA
Charles W|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
4/23/2025
Always a pleasure! Employees are always friendly.
4/24/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
GRAHAM, WA
Larry A|2022 Chevrolet 3500HD Silverado
Confirmed Service Customer
4/24/2025
Very friendly
4/25/2025
Hello, we're happy to hear you had such a positive experience with our team! We're looking forward to your next visit with us!
ORTING, WA
Scott N|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
4/24/2025
Not much to tell- standard oil change and tire rotation. Got it done in a little over an hour, no complaints.
4/25/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
PUYALLUP, WA
William B|2016 Chevrolet Colorado
Confirmed Service Customer
4/24/2025
Pleasant service writer, in and out in a timely manor
4/25/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
PUYALLUP, WA
Alonzo W|2014 Chevrolet Spark
Confirmed Service Customer
4/25/2025
good experience
4/26/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
CARBONADO, WA
Patricia A|2007 GMC Sierra
Confirmed Service Customer
4/22/2025
Very good experience. The service advisor was very prompt about getting my vehicle in for service. My vehicle was serviced in the amount of time they said it would take. The service advisor also went over the checklist for my vehicle. I was very pleased with the service I got from Sunset Chevrolet.
4/23/2025
We appreciate your detailed feedback! It's great to hear that everything ran on time and your service advisor kept you fully informed throughout. Please don't hesitate to reach out if there's anything additional we can do for you.
TACOMA, WA
Michael A|2023 Chevrolet Colorado
Confirmed Service Customer
4/23/2025
As always easy and timely.
4/24/2025
Thank you so much for your continued trust and for sharing your positive experience! We sincerely value your business and look forward to your next visit!
KENT, WA
Judith M|2018 Chevrolet Cruze
Confirmed Service Customer
4/23/2025
Very professional, polite, and courteous,
4/24/2025
Hi, thank you for your kind words and positive feedback about our team! We truly appreciate you taking the time to let us know how we did. We look forward to assisting you again in the future. Take care!
LAKEWOOD, WA
Peter S|2011 Chevrolet Silverado
Confirmed Service Customer
4/24/2025
Quick, courteous, & friendly. I always enjoy the experience @ Sunset Chev. Thanks!
4/25/2025
Hello, we're glad to hear you enjoyed your visit. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
RENTON, WA
James B|2015 Chevrolet Colorado
Confirmed Service Customer
4/24/2025
Oil change and air filter. Got me right in. service was quick. worker are friendly
4/25/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
PUYALLUP, WA
Douglas T|1998 Chevrolet C/K 1500
Confirmed Service Customer
4/25/2025
Christine and Michelle are fantastic in the service department. We feel they understand our needs for our “baby”.
4/26/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
FEDERAL WAY, WA
Wendy G|2014 Chevrolet Volt
Confirmed Service Customer
4/27/2025
My older Volt (has 120K miles) needed computer upgrades to get its charging system to work again. The car was brought to the dealership in January. It worked for about a month after and then stopped charging again. Brought back in February. Fixed for about a month and it stopped working again. Every visit was more money and me out of a car for several days. When the Volt stopped charging again in mid-April, Christine arranged for my car to come in free of charge and a loaner vehicle. Fingers crossed 3rd times a charm! Volty is charging like a champ now and I've noticed the battery is giving more miles too before I need to run on gas!!
4/28/2025
Thank you for choosing Sunset Chevrolet, INC. - Service as your first choice for all your automotive needs! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
KENT, WA
Jeffery W|2006 Chevrolet Silverado
Confirmed Service Customer
4/27/2025
Fast in and out Very professional
4/28/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
TACOMA, WA
Marguerite M|2022 Chevrolet Traverse
Confirmed Service Customer
4/28/2025
Very nice and thorough
4/29/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
EDGEWOOD, WA
Judy B|2018 Chevrolet Traverse
Confirmed Service Customer
4/28/2025
I was grateful you could fit me in on a Saturday. Didn’t wanna drive my car until I knew what was going on with it. Service was fast.
4/29/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
BONNEY LAKE, WA
Paul S|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
4/28/2025
The service crew is professional as always. They keep me informed about the status of my truck.
4/29/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
PUYALLUP, WA
James M|2019 Chevrolet 3500HD Silverado
Confirmed Service Customer
4/28/2025
Very pleasant experience once again.
4/29/2025
Hello, we're glad to hear you enjoyed your visit. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
TACOMA, WA
Christy O|2023 Chevrolet Equinox
Confirmed Service Customer
4/29/2025
Top notch friendly snd professional service.
4/30/2025
Thank you for the great compliment! We're proud to offer friendly and professional service every time. Hope to see you again soon!
EDGEWOOD, WA
Gerard C|2024 Chevrolet Equinox
Confirmed Service Customer
4/29/2025
Everyone was kind and efficient.
4/30/2025
Thank you for your kind words! We’re happy to hear you had a smooth and pleasant experience with our team.
PUYALLUP, WA
Danielle Z|2019 Chevrolet Traverse
Confirmed Service Customer
4/30/2025
Lorenzo went above and beyond to make sure my car and I were fully taken care of
5/1/2025
Thank you for the awesome feedback! We're so glad to hear that our staff went above and beyond to assist you. We’ll be sure to pass along your kind words and look forward to continuing to assist you with all your future vehicle needs!
ORTING, WA
Edmon B|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
4/21/2025
The service team is just fantastic. Always friendly and helpful. Best dealership around. It is a 45 minute drive from my house to the Dealership and well worth the drive. I am always treated with respect.
5/1/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
WAUNA, WA
Tyler F|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
4/28/2025
Great
4/29/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
ENUMCLAW, WA
Adolph E|2017 Chevrolet Colorado
Confirmed Service Customer
4/28/2025
Great service
4/29/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
BUCKLEY, WA
Mary T|2020 Chevrolet Equinox
Confirmed Service Customer
4/28/2025
New tires and radiator flush.
4/29/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
LAKE TAPPS, WA
John B|2022 Chevrolet 3500HD Silverado
Confirmed Service Customer
4/28/2025
Sunset makes it very easy to schedule the maintenance work.
4/29/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
ISSAQUAH, WA
Cesar P|2022 GMC 1500 Sierra
Confirmed Service Customer
4/30/2025
Verrry good
5/1/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
PUYALLUP, WA
Selena C|2017 Chevrolet Cruze
Confirmed Service Customer
4/30/2025
I was helped immediately upon arrival. When I thought there was a problem with the work, the attendant was very attentive and helpful. She checked things herself to assure things were correct. I appreciate the time she took to do it.
5/1/2025
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!
RENTON, WA
Michael M|2010 Chevrolet Silverado
Confirmed Service Customer
5/2/2025
lof done quickly
5/3/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
TACOMA, WA
Kristi H|2021 Chevrolet Blazer
Confirmed Service Customer
5/2/2025
I love your service and ALL the people that work for you! I am very happy with my Blazer and you take very good care of it. You answer all my questions, recommend the services I need and a few times a year my salesperson calls or texts me to make sure everything is going well. Sunset Chevrolet is the BEST!
5/3/2025
Hello there, thank you for taking the time to leave us this information about your recent visit. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Sunset Chevrolet, INC.!
AUBURN, WA
Stevan B|2023 Chevrolet Trailblazer
Confirmed Service Customer
5/2/2025
Fast friendly service
5/3/2025
Hi there, thank you for taking the time to leave a review for us at Sunset Chevrolet, INC.! We're looking forward to your next visit!
FEDERAL WAY, WA
John Thomas L|2025 Chevrolet Silverado 3500 HD
Confirmed Service Customer
5/1/2025
Great service!! Great to deal with!
5/2/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day!
BONNEY LAKE, WA
Ralph P|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
5/1/2025
Everyone there is just so friendly & helpful. Michelle Wellner assisted us & she is so fun & great to work with. Thanks.
5/2/2025
Thank you for your kind words! We’re thrilled to hear that our team continues to provide you with excellent service. We’ll be sure to share your feedback with them and look forward to serving you again soon!
ROCHESTER, WA
Patricia A|2020 Chevrolet 2500HD Silverado
Confirmed Service Customer
5/6/2025
It went well.
5/7/2025
Glad to hear it went well! We aim for “fantastic,” so next time we’ll turn that “well” into “wonderful”—see you soon for the full five-star treatment!
BUCKLEY, WA
David L|2022 Chevrolet Tahoe
Confirmed Service Customer
5/6/2025
scheduled for a 4 hrs slot for oil change and recall service and was out of there in 3 hours
5/7/2025
We’re happy to hear that we finished ahead of schedule! Thank you for trusting us with your oil change and recall service. We’re always focused on getting you in and out quickly while providing top-notch service—speed and quality in one package!
OLYMPIA, WA
Ronald A|2019 Chevrolet 3500HD Silverado
Confirmed Service Customer
5/6/2025
Thanks for the superior service and wonderful folks helping me.
5/7/2025
Hello, we really appreciate your feedback! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Sunset Chevrolet!
SPANAWAY, WA
Tom C|2023 Chevrolet Equinox
Confirmed Service Customer
5/7/2025
The service advisor got me right in and they were done sooner than I expected. The staff was very helpful and friendly.
5/8/2025
Hi, your wonderful feedback and rating mean a lot to us. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Sunset Chevrolet, INC.!
KENT, WA
Jason D|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
5/10/2025
You know--y'all always are saying that you will "check to make sure you are completing all you need to keep your warranty status" on all certified pre-owned vehicles. This was the first time I had visited the service shop for routine maintenance and will highlight two things: 1. No one said anything about my extended warranty or that I was complying with what I needed to, etc. 2. I just checked out and paid for my tire rotation---no one bothered going over the service with me, what was done, what might need attention in the future, etc And I even told them that this was my first time there. It was quick and easy----which was good.
5/13/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
PUYALLUP, WA
Raymond B|2014 GMC Acadia
Confirmed Service Customer
5/2/2025
Always friendly, professional and efficient.
5/3/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
PUYALLUP, WA
Daniel H|2019 Chevrolet 3500HD Silverado
Confirmed Service Customer
5/5/2025
EXCELLENT VISIT
5/6/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Sunset Chevrolet, INC. and we hope to see you again soon! Take care, Daniel!
PUYALLUP, WA
Mark J|2016 Chevrolet Traverse
Confirmed Service Customer
5/7/2025
I had the driver's air bag replace due to a recall. They had notified me of the recall, requested that I schedule a date. When I came in the service department customer service person was friendly, and took care of me right away. I was told it would take 4-6 hours. They called about 4 hours later saying they were done. It was a smooth, and easy experience.
5/8/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
ORTING, WA
Michael C|2022 Chevrolet 3500HD Silverado
Confirmed Service Customer
5/7/2025
Advisor was professional, service was performed as expected.
5/8/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Sunset Chevrolet, INC.. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
GRAHAM, WA
Julie M|2024 Chevrolet Trax
Confirmed Service Customer
5/9/2025
I was late for my appointment, but got my car back quickly and efficiently.
5/10/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sunset Chevrolet, INC.! Have a great day!
SUMNER, WA
Javier A|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
5/12/2025
I called Sunset Chevrolet and told them I had an Emergency out of state and I needed an oil change ASAP. Without hesitation, they squeezed my vehicle on the schedule. At the end after I picked up my vehicle, I asked Brendan Coleman if I can personally shake his hand. His response was AWESOME. He said absolutely. We take care of family and you are part of the Chevy family.
5/13/2025
We’re incredibly grateful for your heartfelt feedback. Emergencies can be stressful, and we’re so glad Brendan and the team could step in without hesitation. You're absolutely part of the Chevy family—and around here, family always comes first!
PUYALLUP, WA
Timothy L|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
5/12/2025
The service team was very friendly and performed the service in a timely manner.
5/13/2025
We’re thrilled that our service team made your experience both friendly and timely! We always aim to make sure every visit is efficient and pleasant. See you again soon for more top-notch service!
ROY, WA
Patrick J|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
5/12/2025
For some reason it always seems I'm buy a car at closing. Everyone involved was very helpful and accommodating throughout the whole process. Love the truck.
DINO MATTONI
5/13/2025
Thank you for your review! We know car buying can sometimes feel like a race against the clock, but we’re so happy everyone could help make it a smooth and accommodating process. Enjoy your new truck, and we can’t wait to see you again!
GRAHAM, WA
Katrina W|2013 GMC 2500HD Sierra
Confirmed Service Customer
5/10/2025
Fast , friendly
5/11/2025
Fast and friendly—just how we like to do things! We’re happy to have delivered quick service with a smile. May all your pit stops be this pleasant and speedy!
TACOMA, WA
Tony S|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
5/12/2025
Always easy and friendly service
5/13/2025
Thank you for highlighting our easy and friendly service! We’re thrilled that your experience was smooth and welcoming—just the way we aim for. Here’s to keeping things simple and positive every time you visit!
BONNEY LAKE, WA
Frank B|2021 Chevrolet Corvette
Confirmed Service Customer
5/12/2025
Sunset Chevrolet provided my vehicle excellent service with oil change and an upgrade installment service as well. I feel very satisfied with all services and I appreciate it. Very well done...Thank you!
5/13/2025
Thank you for the thoughtful words! We’re thrilled you’re satisfied with both the oil change and upgrade service. Your appreciation fuels us to keep doing our best—looking forward to serving you again with the same excellence!
STEILACOOM, WA
Jody K|2022 Chevrolet Equinox
Confirmed Service Customer
5/12/2025
great job
5/13/2025
Thank you! We love a simple “great job”—it means a lot. We’ll keep the quality and care coming every time you stop by!
ORTING, WA
Lisa F|2019 Buick Envision
Confirmed Service Customer
5/13/2025
Very helpful and supportive
5/14/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
PUYALLUP, WA
Roger M|2018 Chevrolet Traverse
Confirmed Service Customer
5/13/2025
I was very happy with the way I was treated. Services were very good and the staff were very helpful and friendly.
5/14/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience with us. Thank you again for leaving us this response!
FEDERAL WAY, WA
Armando V|2015 Chevrolet 2500HD Silverado
Confirmed Service Customer
5/13/2025
good
5/14/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
PUYALLUP, WA
David T|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
5/13/2025
In and out no problem.
5/14/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
SPANAWAY, WA
Daniel S|2025 Chevrolet Suburban 1500
Confirmed Sales Customer
5/13/2025
Great customer service. No games. No pressure. Directly answered all of my questions.
CRAIG WEIDNER
5/14/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
DUPONT, WA
Lo Sinh S|2019 Chevrolet 3500HD Silverado
Confirmed Service Customer
5/14/2025
Fast and friendly service
5/16/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
TACOMA, WA
Michael R|2022 GMC 3500HD Sierra
Confirmed Service Customer
5/14/2025
Very good at making you feel welcomed, great customer service. Very helpful and informative
5/16/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
GRAHAM, WA
Melissa G|2025 Chevrolet Equinox
Confirmed Sales Customer
5/15/2025
I have purchased 5 cars personally from sunset and wouldn’t ever go anywhere else. From the sales to finance it’s been amazing. Very personalized experience Jake has been our sales guy every time he is so complete with explaining everything. He truly takes your wants, needs, and budget and helps you find exactly what fits for you. Very transparent with everything. Zack in finance works magic with numbers getting you the best loan possible. Very transparent with the additional warranty options. I wouldn’t ever shop anywhere else for a car other than Sunset Chevrolet.
JACOB MAYRHOFER
5/16/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team! If you have any further questions, please give us a call. We're always happy to help!
ENUMCLAW, WA
David R|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
5/15/2025
Great service and excellent work!
5/16/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
AUBURN, WA
Deborah D|2015 Chevrolet Equinox
Confirmed Service Customer
5/16/2025
I came in for an oil change, sensor issue and concerns about a part. I received outstanding customer service! Everyone was very nice, efficient and they communicated with me throughout the whole process. It sure is nice to receive good customer service, I always feel more confident and safe after bringing my car in for service, they are just top notch people to work with!
5/18/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team! If you have any further questions, please give us a call. We're always happy to help!
ORTING, WA
Thomas H|2024 Chevrolet Corvette
Confirmed Service Customer
5/17/2025
Very courteous and professional and completed earlier than expected..
5/18/2025
Finishing earlier than expected with courtesy and professionalism? That’s music to our ears! We’re thrilled to hear your experience was smooth and timely. Thanks for choosing us!
OLYMPIA, WA
Linda B|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
5/17/2025
Very friendly
5/18/2025
Short, sweet, and it means the world — thank you! Friendliness is baked into everything we do, and we’re so glad it came through loud and clear. You’re always welcome here with a smile waiting!
WILKESON, WA
Ryan H|2021 Chevrolet Tahoe
Confirmed Service Customer
5/18/2025
I’ve bought 4 or 5 cars from Sunset over the last 15 years. I scheduled this 45k service and was told it would be $899 on the phone. I was also told it would be an all day service so I asked for a loaner vehicle. I was told, “we don’t do loaners.” I then emailed the dealership 4 days before my service asking if I could get a loaner setup since I am such a loyal customer. Nobody ever responded to that email. I get to the service department to drop my car off and Michelle tells me it will be $1150, plus tax. I asked why it wasn’t the $899 that I was quoted on the phone and she said I have a 10-speed transmission so it’s more expensive. I then suggested that be told to people when they make the appointment since that is a lot more expensive than what was quoted. Michelle’s exact response was, “Next time I see them (the phone operators making the appointments) I will punch them in the mouth and yell at them.” I have no intention of ever buying another vehicle from Sunset. The mechanics appear to have done a great job on the service.
5/21/2025
Our team has acknowledged this review.
PUYALLUP, WA
Brad O|2016 Chevrolet Spark
Confirmed Service Customer
5/14/2025
The woman who assisted me (I have lost her name in my mind) was VERY helpful, knowledgeable and friendly! The waiting area was cozy, and my oil change didn't take more than an hour or so, it was a beautiful thing!
5/16/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
LAKE TAPPS, WA
Stephen S|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
5/15/2025
I brought my car in for a sealant called cilajet. Chelsey, my adviser, not only got my rental car within a short amount of time, my car was finished a day earlier than anticipated. There was a cover that was accidentally placed in another customer’s car. Chelsey went above and beyond to get my cover for the back of my car returned to me. I have never had another dealership care and go above their “job” to help me out. Highly recommend this dealership
5/16/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team! If you have any further questions, please give us a call. We're always happy to help!
EATONVILLE, WA
Wayne H|2023 Chevrolet Silverado 1500
Confirmed Service Customer
5/15/2025
Had a great experience, friendly fast and professional!
5/16/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Burien, WA
Barbara C|2022 Chevrolet Colorado
Confirmed Service Customer
5/17/2025
Always friendly courteous help
5/18/2025
Thank you for your continued trust! Friendly, courteous help is our promise every time, and we’re so glad that shines through on your visits. We’ll always be here with a warm welcome and a helping hand — just like good neighbors with really great trucks!
LAKEWOOD, WA
Lynn L|2013 Chevrolet 1500 Silverado
Confirmed Service Customer
5/17/2025
Christine Warren is always a joy to work with!
5/18/2025
Christine will be thrilled to hear that—thank you! We're so lucky to have her on our team, and it's wonderful to know she brings joy to your visits. Here's to more smooth and enjoyable experiences ahead!
AUBURN, WA
Aaron A|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
5/19/2025
As always, a very fast and positive experience. I have an odd schedule to work around and they always manage.
5/21/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
TACOMA, WA
Beckie A|2022 Chevrolet Trailblazer
Confirmed Service Customer
5/19/2025
Brendan was wonderful to speak to and answered my questions. The like the quality of service and all the employees are super nice.
5/21/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
TACOMA, WA
Ed T|2007 Chevrolet Silverado
Confirmed Service Customer
5/19/2025
Friendly and professional
5/21/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
PUYALLUP, WA
Darlene H|2018 Chevrolet Equinox
Confirmed Service Customer
5/18/2025
It's always in timely manner when I bring my 2018 equinox to get oil change they ate polite kind considerate of others their work is amazing fast an efficient. Sincerely Darlene hazen
5/20/2025
Hi, Darlene! We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
PUYALLUP, WA
Frank S|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
5/19/2025
The purchasing aspect was good. But when it came time to get my new truck, it took almost week for the dealership to make its trade from another dealership. There was no communication or updates that I received from the dealership about the eta. I had to keep calling for a status update. This cost my business some money in waiting for this truck because the company needed it. I may take my business elsewhere for the purchase of more company truck for our business in the future.
TERRANCE DAVIS
5/20/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
PUYALLUP, WA
Quan H|2018 Chevrolet 3500HD Silverado
Confirmed Service Customer
5/19/2025
Staff was very professional and took care of all my needs. Great communication
5/21/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
ROCHESTER, WA
Lee B|2025 Chevrolet Traverse
Confirmed Service Customer
5/20/2025
Not happy , with the paint job on the on the paint flaw on my new traverse . The spot was repaired , but a spot of discolored or not clear coated was made and left just above the repair , the car with 300 miles on it , was retuned to to me with dust from the repair work on the back window , the area of the repair was clean , and I realize you don’t wash a car with fresh paint , but the dust from the repair could have been wiped off of the rest of the vehicle.
5/21/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
EDGEWOOD, WA
Todd A|2020 Chevrolet Colorado
Confirmed Service Customer
5/20/2025
Arrived at service door for an oil change, Service writer quickly took care of my needs and got my vehicle in line for work
5/22/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
TACOMA, WA
Gustavo H|2023 Chevrolet Traverse
Confirmed Service Customer
5/22/2025
Good service and excellent customer service
5/23/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
AUBURN, WA
Brian N|2015 Chevrolet Impala
Confirmed Service Customer
5/21/2025
Very friendly, knowledgeable staff. Always confident that I will receive the best service while I am there.
5/23/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BONNEY LAKE, WA
Marsha W|2017 Chevrolet Equinox
Confirmed Service Customer
5/21/2025
I like the checkin system, and Brandon was very reassuring with his explanation of the service I would receive. I was exactly on time; however I waited 90 minutes for an oil change. That was too long. Perhaps too many cars were scheduled for a Monday morning.
5/23/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
TACOMA, WA
Jerry B|2016 Chevrolet 1500 Silverado
Confirmed Service Customer
5/22/2025
excellent service. truck was in for a warrenty repair to AC. oil leak was discovered. repaired under warranty also. truck was back in service the same day. thank you
5/23/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
LAKE TAPPS, WA
Gary G|2014 GMC 1500 Sierra
Confirmed Service Customer
5/22/2025
They squeezed me in,I asked for the electrical be tested. Alternator, or anything that might cause to drain the battery. They later said they didn't have time to do that,so I made the decision to cancel the testing and just install the battery. They would charge $200 extra to do the testing. So if the new battery gets drained I will bring it in and have it checked out
5/27/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
EDGEWOOD, WA
Daniel W|2024 Chevrolet Silverado 1500
Confirmed Service Customer
5/23/2025
Service dept. was a little behind that day, but we’re upfront about the delay, appreciate the honest communication
5/25/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team. We look forward to serving you again.
AUBURN, WA
Daniel Z|2012 Chevrolet Camaro
Confirmed Service Customer
5/25/2025
It was great
5/27/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
AUBURN, WA
Jana V|2024 Chevrolet Silverado 1500
Confirmed Service Customer
5/25/2025
They were severely backed up during check in but were so willing to work with me in options because I had an appointment after. I really appreciated that. Somehow they still managed to get me out in time. Everyone was amazing. Thank you Sunset Chevy.
5/27/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
ORTING, WA
John H|2012 Chevrolet Tahoe
Confirmed Service Customer
5/25/2025
It was easy to make the appointment, it took the stated amount of time, everyone I Delt with was up beat and professional. Thank You
5/27/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
LAKE TAPPS, WA
Jeffrey D|2022 Chevrolet 3500HD Silverado
Confirmed Service Customer
5/25/2025
Got home from service and went to top off my windshield washer fluid (I use rain x) And popped the hood and the first thing I noticed was the oil fill cap missing. Found it later in the tray in front of the radiator. I did call the service department before I found it and they were ready to drive to my house to install a new one. I was told the service manager was going to call me on Monday about this issue. Never heard from him. Also noticed the four grease zerks for the steering were not greased again! Also they left an oil mess all over the mount that is under the oil filter. I had to recheck the oil filter and oil pan plug to make sure they weren’t loose. What’s the use of bringing your vehicle in if I have to turn around and recheck everything!!! This is the fourth service at sunset Chevrolet and the fourth time they have screwed something up. The service writer was quick to throw out how if you don’t get the services done then it might void the warranty but y’all don’t know how bad your own service is. Or is it planned that way? Am I being singled out? Are all the services that way but I’m the only one one who checks? Something’s gotta change. If ya can’t trust em then the hype of buying from them is lost. Jeff Dykes.
5/28/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
ENUMCLAW, WA
Steven G|2020 GMC Yukon
Confirmed Service Customer
5/26/2025
Friendly customer service. Very professional and fast service.
5/28/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
PUYALLUP, WA
Edmund H|1999 Chevrolet Silverado 1500
Confirmed Service Customer
5/26/2025
Prompt friendly service.
5/28/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
GIG HARBOR, WA
James B|2015 Chevrolet 3500HD Silverado
Confirmed Service Customer
5/26/2025
I was taken care of right away when I arrived at the Service department. It was recommended that I replace the cabin air filter and was shown the old filter. I agreed and a new filter was installed. Thank you
5/28/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BUCKLEY, WA
Llc P|2024 Chevrolet Silverado 3500 HD
Confirmed Service Customer
5/26/2025
great service
5/28/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
PORT ANGELES, WA
Scott K|2019 Chevrolet 2500HD Silverado
Confirmed Service Customer
5/23/2025
Everything went smooth from drop off to pick up. Truck was done on time and advisor communicated well from start to finish
5/25/2025
Hi there, thank you for taking the time to leave a review for us at Sunset Chevrolet, INC.. We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
lake tapps, WA
Cynthia K|2025 Chevrolet Tahoe
Confirmed Sales Customer
5/23/2025
Oliver tried hard to find the right vehicle for me.
OLIVIER DERON
5/25/2025
Hi, we are very happy we could provide you with a positive experience! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
PUYALLUP, WA
William W|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
5/23/2025
All went well
5/25/2025
Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
BONNEY LAKE, WA
Marriah B|2021 Chevrolet Tahoe
Confirmed Service Customer
5/24/2025
Christine was rude upon first checking in. Another advisor stepped in to help. Christine did not communicate throughout the day how things we going. Christine did not respond to provide an update until I called the Manager.
5/28/2025
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
PUYALLUP, WA
Wilson W|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
5/24/2025
The service was done fast and they reviewed all details once completed
5/26/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
BUCKLEY, WA
Kim S|2019 Chevrolet 3500HD Silverado
Confirmed Service Customer
5/24/2025
I reached out to Tim the Service manager regarding our recent road trip and exactly what happened to our Chevy Silverado 3500. Tim completely understood and reimbursed us for all the repairs including towing. Thank you so much Tim for standing behind the service department warranties and policies. Kim S.
5/26/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team! If you have any further questions, please give us a call. We're always happy to help!
BONNEY LAKE, WA
Timothy C|2001 Chevrolet Silverado 1500
Confirmed Service Customer
5/26/2025
Christine was her usual friendly awesomeness. My car was done in a timely manner and she also pointed out some additional work that needed done without pressuring me to have it done.
5/28/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
AUBURN, WA
Elyse B|2025 Chevrolet Equinox
Confirmed Sales Customer
5/26/2025
Great customer service. Sunset Chevrolet takes care of their customers, I am so incredibly happy with my purchase and choice to buy from Sunset Chev!
CRAIG WEIDNER
5/28/2025
Congratulations on your new vehicle! We appreciate your feedback. Please don't hesitate to reach out to us if there's anything more we can do! Have a wonderful day.
PUYALLUP, WA
Raymond C|2025 Chevrolet Trax
Confirmed Service Customer
5/27/2025
Was quick, people were friendly. A good experience.
5/28/2025
We’re so glad your visit was quick, friendly, and enjoyable—just the way car care should be! Here’s to more smooth service stops down the road, with a smile waiting every time you walk through our doors.
KINGSTON, WA
Chris P|2018 Chevrolet Suburban
Confirmed Service Customer
5/27/2025
Great service as always. Had the 95K service done on my 2018 Suburban. I was able to get an appointment within a couple days of calling. Lorenzo and Chelsea were very patient with my questions and provided detailed explanations of the issues found.
5/28/2025
Thank you for trusting us with your Suburban’s 95K service! Lorenzo and Chelsea will be happy to know their patience and clear communication made a difference. We’ll always be here to keep your vehicle in great shape—and your questions always welcome!
AUBURN, WA
Barbra L|2017 Chevrolet Cruze
Confirmed Service Customer
5/28/2025
Na
5/30/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
PUYALLUP, WA
Chadwick A|2025 Chevrolet Equinox
Confirmed Sales Customer
5/29/2025
It was very good went pretty smooth
CHARLES RECTOR
5/31/2025
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Sunset Chevrolet, INC. and we hope to see you again soon!
PUYALLUP, WA
Jason T|2005 Chevrolet Silverado 1500
Confirmed Service Customer
5/29/2025
All representatives were friendly and polite. The service was completed in a timely fashion.
5/31/2025
Hi, we appreciate your positive review about your recent experience with us! We look forward to helping again in the future. Take care!
OLYMPIA, WA
Edward R|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
6/2/2025
Technician was very professional and helpful
6/3/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll pass along your feedback and look forward to serving you for all your future vehicle needs!
SPANAWAY, WA
Kjell F|2023 Chevrolet Corvette
Confirmed Service Customer
6/3/2025
Just in for oil change and lube. Also completed factory recall on Serial Gateway Module. The crew sarted right away and completed in half the time stated. Thank You.
6/4/2025
We appreciate you taking the time to share your visit! Whether it’s an oil change or a factory recall, we’re all about speed, precision, and care. Thanks for noticing—and drive on, knowing we’ve got your back!
FEDERAL WAY, WA
Donna P|2022 Chevrolet Camaro
Confirmed Service Customer
6/3/2025
The service was great but at the end the person parked my car right in the middle of a mud puddle
6/4/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
BUCKLEY, WA
Huu A|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
5/28/2025
Finished the same day as appointment but took a week to get the truck in
5/30/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
UNIVERSITY PLACE, WA
Joel C|2014 Chevrolet 1500 Silverado
Confirmed Service Customer
5/28/2025
Should have been paid by the power train warranty but found out that I am not in compliance because my advisor did not advise me to replace my engine coolant which has nothing to do with a drive axle that broke and would have been covered! The dealership told me that they recommend changing the coolant at 90,000 but yet their warranty company requires it done before that. I am told that was my fault for not knowing when to replace every fluid in my truck? I have used this dealership for many years but can't trust them anymore I think there is something fishy going on!
5/29/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
PUYALLUP, WA
Michael C|2024 Chevrolet Traverse
Confirmed Service Customer
5/30/2025
All went very well, from oil change to recall updates.
5/31/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
BONNEY LAKE, WA
Kaylen G|2023 GMC Terrain
Confirmed Service Customer
6/12/2025
I've had two experiences buying cars from here. First was the truck right at the beginning of covid. There was damage to the center consul between the seats that they said they would replace after we bought the truck. Never happened. Which is fine, we got a great deal on this truck. That's why we went back to buy a second car. Second experience was buying my car. Yes used but I only got one key. I had no knowledge that you needed two keys if reprogramming was needed. I'm sure that was well known by anyone selling these newer cars as I'm sure that is pretty common knowledge at this point. So not only am I spending more money a month to have a bumper to bumper electrical warranty, I am spending about $400 every 15,000 miles and $1000 every 45,000 miles for the inspections/maintenance that has to be done to keep this warranty. When my one key doesn't work after replacing the battery and I try to reprogram it to my car, not knowing that now you HAVE to have 2 keys for it to work, it is not covered under this warranty because "I did an oops" that would not have happened had I had two keys to begin with. So now I am forced to buy an expensive key fob because if I buy a cheaper one from somewhere else and they are "unable to actually reprogram it" because it wasn't bought from them I would still have to pay the $200 + reprogramming fee to have to then buy the expensive key and pay for the reprogramming on top of that anyways. DO NOT BUY A USED CAR WITHOUT HAVING THEM THROW IN A SECOND KEY IF THERE IS ONLY ONE. Now I know. Now I think I'll try buying my next vehicle from somewhere else as this has left a very bad taste in my mouth. I regret trading in my old faithful mazda 6 that had 200,000 miles thinking it would be the best option to not have to pay for fixing things constantly. I am now paying WAY MORE then I ever had to. If you are thinking of buying a car from here make sure you plan on spending A LOT more money with them then just the monthly payments. And that you get everything they promise you in writing and my god two key fobs. I am also agreeing to let them publish this response. I'm curious to see if it actually does get published.
6/12/2025
Our team has acknowledged this review.
BUCKLEY, WA
Darlene S|2020 Chevrolet Traverse
Confirmed Service Customer
6/9/2025
Excellent from start to finish. I have a trip planned so I feel great knowing my car is ready to go
6/11/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
AUBURN, WA
Mark L|2020 GMC 1500 Sierra
Confirmed Service Customer
6/10/2025
Standard drop off, went in for an oil change, recall and a radiator flush to keep up with my 5-year service. I did like the fact the Service rep was on it about my next service for 45000 miles. So, I set it up for the end of the year.
6/12/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
TACOMA, WA
Audrey L|2014 Chevrolet Volt
Confirmed Service Customer
6/10/2025
Not a fan of being charged 75 dollars each to be told my headlight doesn’t work nor my blinker when I told you my blinker doesn’t work nor my headlight.
6/11/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
ENUMCLAW, WA
Nicole H|2020 Chevrolet Traverse
Confirmed Service Customer
6/10/2025
I bought a new vehicle this weekend, Jake and Troy were great! Brandon in service is always super helpful and very friendly.
6/12/2025
Congratulations on your new vehicle! We appreciate your feedback. Please don't hesitate to reach out to us if there's anything more we can do! Have a wonderful day.
PACIFIC, WA
Terry H|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
6/10/2025
Fast, well done and friendly.
6/12/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
EATONVILLE, WA
Christine H|2015 Chevrolet Malibu
Confirmed Service Customer
6/10/2025
I really enjoyed my experience today. I explained what I wanted checked, and it went from there. My advisor let me know right away that my plate light was out, I let them know to replace it. Then a little bit later he asked if I wanted my filters changed. even showed them to me, and said yes, for I want my car running good. Everything went very smoothly, at the end, everything was went over with me. My advisor was very friendly and checked for my approval. I felt I received a personal touch of service. Thanks, very much appreciated.
6/12/2025
Hello, we're glad to hear you enjoyed your visit. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
PUYALLUP, WA
Peter K|2006 Chevrolet Silverado
Confirmed Service Customer
6/11/2025
Great service
6/12/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
AUBURN, WA
Kevin C|2024 Chevrolet Silverado 3500 HD
Confirmed Service Customer
6/9/2025
Great experienced.
6/11/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
CARNATION, WA
Joshua S|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
6/9/2025
Alway friendly, professional, finishing service of vehicle in a reasonable amount of time
6/11/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
RENTON, WA
Carolyn G|2011 Chevrolet Equinox
Confirmed Service Customer
6/11/2025
Christine Warren, our service advisor, kept us informed each step of the way, when a repair turned into a totalled car 4 bio-hazard reasons. She was super.
6/12/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll pass along your feedback and look forward to serving you for all your future vehicle needs!
PUYALLUP, WA
Jimmie F|2020 Chevrolet Equinox
Confirmed Service Customer
6/11/2025
great service
6/12/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
PUYALLUP, WA
Kirby G|2018 Chevrolet Tahoe
Confirmed Service Customer
6/13/2025
Michelle and the service department is awesome and all other service riders
6/14/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Sunset Chevrolet, INC. and we hope to see you again soon! Thank you again for leaving us this response!
ENUMCLAW, WA
Stephen P|2024 Chevrolet Silverado 3500 HD
Confirmed Service Customer
6/13/2025
Had the lifetime LOF performed. Miss the days when the service department would also wash the vehicle when serviced.
6/14/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
MILTON, WA
Laurie W|2021 Chevrolet Trailblazer
Confirmed Service Customer
6/13/2025
This is my first major problem with my car and everything was taken care in an extremely professional manner. MICHELLE was so wonderful. She goes way above and beyond in helping customers. She relieved all the stress.
6/14/2025
Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
BONNEY LAKE, WA
Natalie C|2005 Chevrolet Tahoe
Confirmed Service Customer
6/13/2025
It went well it just took an hour and 20 minutes is all. But great customer service. 😊
6/14/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team. We look forward to serving you again.
PUYALLUP, WA
Glen B|2022 Chevrolet 3500HD Silverado
Confirmed Service Customer
6/11/2025
Oil change went as planned, asked again if I wanted a the cannot air filter replaced, this error time I said yes.
6/12/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
POULSBO, WA
Robert J|2024 GMC Sierra 1500
Confirmed Service Customer
6/11/2025
Michelle and Chelsea were both a pleasure to work with and very professional, the service department was well run and completed my repairs on time. I will continue to use them.
6/12/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
TUKWILA, WA
Travis F|2025 Chevrolet Trax
Confirmed Sales Customer
6/12/2025
We have been buying vehicles from Sunset Chevrolet. We love our sales guy Jacob Mayrhofer, He makes our experience there amazing. He makes you feel like a person and just a sale. He has patience with us and gives us suggestions on what we describe what we are looking for. He is AWESOME.
JACOB MAYRHOFER
6/13/2025
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to him. We truly appreciate your continued trust in our team and look forward to serving you again soon!
BONNEY LAKE, WA
Ronald B|2015 Chevrolet 3500HD Silverado
Confirmed Service Customer
6/13/2025
oil change was Quick , everyone was polite and courteous
6/14/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Sunset Chevrolet, INC.. We can't wait to see you again, have a great day.
ENUMCLAW, WA
Joseph T|2019 Chevrolet Traverse
Confirmed Service Customer
6/15/2025
Everyone was helpful and friendly. All of my concerns were addressed.
6/16/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
MILTON, WA
Kathleen S|2015 Chevrolet Corvette
Confirmed Service Customer
6/15/2025
I have had nothing but problems with the dealership since we bought our car. Due to the misadvice from our service tech we were not able to get a major repair covered under warranty. I will never buy another car from Sunset. I feel like we were lied to from the start and that is not how to keep customers. We had to eat $30k at least in this car. Lesson learned for me. I hope you change your business practices for your future customers sake.
6/17/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
BONNEY LAKE, WA
Roger C|2021 Chevrolet Trailblazer
Confirmed Service Customer
6/16/2025
The service advisor was able to locate the part we needed and get our vehicle back quickly.
6/17/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
AUBURN, WA
Anthony T|2021 Chevrolet Trax
Confirmed Service Customer
6/17/2025
Professional service
6/20/2025
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
BONNEY LAKE, WA
Matthew C|2025 Chevrolet Colorado
Confirmed Sales Customer
6/18/2025
I ABSOLUTELY LOVE my new 2025 Colorado Z-71. Jason my salesman was awesome to work with. He did an amazing job and very knowledgeable!!!
JASON STALFORT
6/19/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll pass along your feedback and look forward to serving you for all your future vehicle needs!
LAKEWOOD, WA
Jennifer D|2022 Chevrolet Traverse
Confirmed Service Customer
6/18/2025
Christine was extremely unhelpful and rude
6/19/2025
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
PUYALLUP, WA
Patrick C|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
6/18/2025
Oliver was great! Customer service was outstanding!
OLIVIER DERON
6/19/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
GRAHAM, WA
Ernie S|2003 Chevrolet Silverado 1500
Confirmed Service Customer
6/18/2025
As always, Sunset Chevy offered on time service and my truck was in the bay a minimal amount of time. They honestly appraised the problem (brake system) and did an honest repair at a reasonable cost.
6/19/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
TACOMA, WA
Gregory A|2025 Chevrolet Silverado 3500 HD
Confirmed Sales Customer
6/19/2025
I came to look at a Ford 350 , pulled into the Chevy lot. Mark the salesman came over as I was eyeballing the truck that I ended up buying. He is a very knowledgeable, good people person. It was not the unpleasant back and forth to the manager deals of the past. I am elated with the truck, even though I have been a Ford man for decades. Good Job Sunset!
MARK BALL
6/20/2025
Hi, we are very happy we could provide you with a positive experience! Thank you, and have a fantastic day!
OLYMPIA, WA
Clair T|2017 Chevrolet Tahoe
Confirmed Service Customer
6/19/2025
Service is always excellent !
6/20/2025
Hello, we really appreciate your feedback! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
KENT, WA
Ashley C|2025 Chevrolet Trax
Confirmed Sales Customer
6/21/2025
My experience was great! I worked with Dino and the new finance employee (Tim I think). Both men stayed far after close to ensure I got the car I wanted and close to the price I needed my payments to be. I am so grateful to both employees!
DINO MATTONI
6/22/2025
Thank you for sharing this fantastic experience! Dino and Tim went above and beyond to make sure everything lined up just right, and we're so glad they stayed late to help you find the perfect car at the right price. It’s what we do when the goal is getting you exactly what you need—grateful customers like you make it all worth it!
SPANAWAY, WA
John S|2016 GMC 3500HD Sierra
Confirmed Service Customer
6/18/2025
Easy drop off and pick up
6/19/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
PUYALLUP, WA
Gregory I|2016 GMC 1500 Sierra
Confirmed Service Customer
6/18/2025
They got me out ahead of the time they had told me
6/19/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
EDGEWOOD, WA
Mar R|2020 Chevrolet Tahoe
Confirmed Service Customer
6/18/2025
Service was excellent.
6/19/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
SPANAWAY, WA
Tammy A|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
6/18/2025
Customer service was great! The filter that they installed stated making a load rattling noise and now we have to bring the vehicle back in to figure out what they did wrong. HUGE inconvenience
6/19/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
TACOMA, WA
Goldie B|2016 Chevrolet Colorado
Confirmed Service Customer
6/18/2025
Fast and friendly service
6/19/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
BUCKLEY, WA
Michael M|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
6/19/2025
Staff was friendly and attentive. Provided timely information to my questions.
6/20/2025
We're glad to hear you found our staff was friendly and attentive. Thank you again for the great review!
BONNEY LAKE, WA
Joel M|2022 Chevrolet 3500HD Silverado
Confirmed Service Customer
6/20/2025
quick friendly service
6/23/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
MAPLE VALLEY, WA
Bradley M|2024 Chevrolet Colorado
Confirmed Service Customer
6/22/2025
Top of the line customer care.
6/23/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team! If you have any further questions, please give us a call. We're always happy to help!
RAVENSDALE, WA
Peggy R|2014 Chevrolet Equinox
Confirmed Service Customer
6/22/2025
All good! Great customer service.
6/23/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
PUYALLUP, WA
Pamela R|2014 Chevrolet Equinox
Confirmed Service Customer
6/22/2025
Thank you for fitting me in without an appointment!
6/23/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience with us. Thank you again for leaving us this response!
SUMNER, WA
Cork D|2021 Chevrolet Tahoe
Confirmed Service Customer
6/23/2025
Polute
6/24/2025
Thank you for choosing Sunset Chevrolet, INC. If you have any further questions, please give us a call. We're always happy to help!
PUYALLUP, WA
Christian A|2019 GMC 1500 Sierra
Confirmed Service Customer
6/23/2025
Friendly and fast service
6/24/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Sunset Chevrolet, INC. and we hope to see you again soon!
SUMNER, WA
John Z|2020 GMC 1500 Sierra
Confirmed Service Customer
6/24/2025
Aidan was great and Juan in parts very helpful.
6/25/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
FEDERAL WAY, WA
John H|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
6/24/2025
Worked with Tyler and Jake both did a great job getting me in and out without delays.
JACOB MAYRHOFER
6/25/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Sunset Chevrolet, INC.! We sincerely value your business and look forward to your next visit. Take care!
GRAHAM, WA
Michael C|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
6/24/2025
Service was great. Except my truck came out of service with low washer fluid......Ops! Other than that the service was awesome as usual.
6/25/2025
Thank you for choosing Sunset Chevrolet, INC.. We value your feedback and look forward to assisting you next time. If you have any further questions, please give us a call. We're always happy to help!
GRAHAM, WA
Joshua N|2025 Chevrolet Trax
Confirmed Service Customer
6/24/2025
Quick, easy to understand the process
6/25/2025
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
SPANAWAY, WA
Bonnie H|2024 Chevrolet Silverado 3500 HD
Confirmed Service Customer
6/25/2025
friendly service department
6/26/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
PUYALLUP, WA
Bruce B|2023 GMC Yukon
Confirmed Service Customer
6/25/2025
Efficient, customer service oriented, and informative about next steps regarding my vehicle's recall.
6/26/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
PUYALLUP, WA
Kevin C|2025 Chevrolet Silverado 3500 HD
Confirmed Service Customer
6/22/2025
Great
6/23/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
CARNATION, WA
Amanda D|2024 Chevrolet Trailblazer
Confirmed Service Customer
6/23/2025
Great customer service
6/24/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Sunset Chevrolet, INC. and we hope to see you again soon!
MUKILTEO, WA
Robert F|2014 Chevrolet 1500 Silverado
Confirmed Service Customer
6/24/2025
Ever since I bought my 2014 Silverado new, there has never been a service from Sunset Chevrolet of Sumner that has not been a good experience.
6/25/2025
We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GRAHAM, WA
Sean S|2016 Chevrolet 3500HD Silverado
Confirmed Service Customer
6/25/2025
Christine Warren was very helpful and got my truck in very quickly for service. She made everything very went out of her way given a very busy time in the morning with quite a few customers coming in at the same time. She is very efficient, friendly and makes me feel like the dealership will take good care of my truck.
6/26/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll pass along your feedback and look forward to serving you for all your future vehicle needs!
BONNEY LAKE, WA
Mathew C|2025 Chevrolet Suburban 1500
Confirmed Sales Customer
6/25/2025
They are amazing and professional!
STORE DEAL
6/26/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
GRAHAM, WA
Alexander T|2019 Chevrolet Colorado
Confirmed Service Customer
6/26/2025
To Whom It May Concern, I’m writing to share a series of frustrating service experiences and warranty issues regarding my 2019 Chevy Colorado, purchased used from Sunset Chevrolet a few years ago. At the time of purchase, the vehicle had approximately 13,000 miles on it, and I was encouraged—strongly, I might add—to purchase the extended warranty. Today, the vehicle has about 58,000 miles. About a month ago, the check engine light came on. I brought the truck to Sunset Chevrolet’s service center, hoping to make use of the extended warranty I was sold. The team found two error codes: one for the exhaust and another for a parking sensor. While the exhaust issue was resolved during that visit, I was asked to return the following week for the parking sensor repair. So far, reasonable. However, I found it odd—and frankly inconvenient—that I had to pay out-of-pocket for the part upfront, even though it was covered by warranty. Reimbursing the customer after the fact is hardly a customer-friendly policy, especially when the part is supposed to be covered. During the second visit to address the parking sensor, I informed the service desk agent of a consistent shuddering sensation during light acceleration between 25–80 mph. I also cited Service Bulletin 18-NA-355, as the symptoms were a textbook match. Unfortunately, I was told that the transmission technician was unavailable that day, and I’d need to schedule a third appointment. Annoying, but I complied. Unfortunately, things took a turn for the worse. After the parking sensor was fixed, I noticed that my GPS stopped functioning and the Android Auto USB ports were no longer working. I was told a new GPS microSD card would cost $395—yes, nearly four hundred dollars for a card I could buy on Amazon for $35. While the team said they would “work with warranty,” I politely pointed out that the microSD and USB connections share the same housing as the parking sensor and that it was likely disconnected during the repair. Lo and behold—I was right. Now on my third visit, the microSD issue was covered by the warranty (as it should have been). But then the transmission tech finally took a look and determined the truck needs a new torque converter—to the tune of $5,000. We submitted a claim to the warranty company, only for it to be denied with the vague explanation: “Vehicle maintenance is not in compliance with manufacturer requirements, based on submitted maintenance history.” That's curious, considering I service my vehicle exclusively at Chevy dealerships and was never advised of any missing maintenance. Adding insult to injury, the service desk agent mentioned that the denial may have been related to a missing 5-year coolant flush—which is interesting, because I haven’t even owned the vehicle for five years. And again, I’ve never once had that service recommended to me during my regular service visits. A few days later, I got the dreaded follow-up call: would I like to move forward with the $5,000 torque converter replacement? Understandably, I was frustrated. I instead asked about the transmission flush recommended in the service bulletin I originally provided. I was quoted $368 and agreed. But not even an hour later, I received another call—this time stating that after actually reviewing the bulletin (finally), the cost would be closer to $1,000. Apparently, my VIN wasn’t included in the bulletin, but they claimed they still “diagnosed the vehicle with the bulletin in mind.” I’m not sure how one can claim to diagnose a problem with the bulletin in mind without having read it until the third visit, but here we are. I ended up being charged a $225 diagnostic fee—despite feeling completely dismissed, misinformed, and ignored throughout the process. Out of principle, I contacted another Chevrolet service center and spoke with a much more attentive service agent who thoroughly walked through the bulletin with me. They quoted $368, completed the transmission flush, and—so far—everything is running smoothly. No shuddering, no drama. In summary, I’m disappointed in how this situation was handled by Sunset Chevrolet—especially considering this began with the intent to honor a warranty I paid extra for. I was bounced between visits, charged excessive fees, given inconsistent information, and dismissed when I provided helpful documentation from the beginning. I sincerely hope Sunset can learn from this and improve the customer experience moving forward. Because right now? Let’s just say I’m not exactly driving away with confidence. Sincerely, Alex Taylor 425.761.8695 ataylor1529@gmail.com
7/1/2025
Our team has acknowledged this review.
ENUMCLAW, WA
Theresa B|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
6/26/2025
Always treated well, work done in a timely manner.
6/27/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
PUYALLUP, WA
Michael R|2018 Chevrolet 3500HD Silverado
Confirmed Service Customer
6/26/2025
Fixed the issue in a expedient manner
6/27/2025
Hello, we're glad we could help! Our team strives to deliver an excellent experience, and we're happy to hear that was the case during your visit. If you have any further needs or questions, please don't hesitate to reach out!
PUYALLUP, WA
David P|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
6/27/2025
Very good customer service.
6/28/2025
Thank you! Providing very good customer service is the foundation of everything we do—and we’re glad you felt that from our team. We’ll keep the standard high for every visit to come!
GRAHAM, WA
Charles S|2024 Chevrolet Colorado
Confirmed Service Customer
6/27/2025
Easy process. Good service. Quick in and out.
6/28/2025
That’s exactly what we love to hear—easy, efficient, and high-quality service! We know your time is valuable, so we’re glad we got you in and out without a hitch. Thanks for choosing us—we’ll keep making every visit just as seamless!
ORTING, WA
Beate S|2020 Chevrolet 2500HD Silverado
Confirmed Service Customer
6/28/2025
Team was excellent worked with me and the warranty company
6/30/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BUCKLEY, WA
Teresa T|2015 Chevrolet Corvette
Confirmed Service Customer
6/30/2025
Christine has been my service manager twice. Both occasion she has been thorough, explained what was needed & has excellent follow through.
7/1/2025
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to her. We truly appreciate your continued trust in our team and look forward to serving you again soon!
MAPLE VALLEY, WA
Leroy F|2025 Chevrolet Corvette
Confirmed Service Customer
6/30/2025
Good experience, but not perfect. The staff was very friendly and personable. I had a recall item completed. It was for water leaking through the door. A water test was required after install. This test left water spots all over the car. I was sent a picture of the water spots with the offer to remove them. I declined the offer. However, I didn’t realize how bad the spots were. I not only had to wash, but had to follow the wash with polishing to remove. These were not ordinary water spots. Your water must be extremely hard. My recommendation is to get deionized water for your system. I love Sunset and despite this, will still highly recommend.
7/1/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
BONNEY LAKE, WA
Rebekkah W|2023 Chevrolet Blazer
Confirmed Service Customer
6/30/2025
customer service is always excellent, very friendly and helpful. It definitely feels like they care. service was quick and completed well.
7/1/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
GRAHAM, WA
Lawrence F|2021 Chevrolet 3500HD Silverado
Confirmed Service Customer
7/1/2025
The service was better than expected. The shuttle service was awesome.
7/2/2025
We’re thrilled the service exceeded your expectations—and that the shuttle made things even more convenient! Please don’t hesitate to reach out if there’s anything additional we can do for you!
BONNEY LAKE, WA
Jeffrey V|2020 Chevrolet 3500HD Silverado
Confirmed Service Customer
7/1/2025
With a major repair (Oil Pump) the staff did a great job of keeping me updated and aware of what was going on. Michelle's customer service was the best I have ever received from a service department.
7/2/2025
Major repairs like an oil pump can be stressful, so we're especially glad Michelle and the team kept you updated and at ease throughout the process. It’s wonderful to hear her customer service stood out as the best you’ve ever received. We’re here for you anytime you need us!
AUBURN, WA
Ed M|2010 Chevrolet Silverado
Confirmed Service Customer
6/27/2025
Thank you!
6/28/2025
Thank you for taking the time to share your feedback! Your support means a lot to us, and we look forward to continuing to provide excellent service. We’re always here when you need us!
PUYALLUP, WA
Larry D|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
6/28/2025
I had an oil change/tire rotation appt. They did a full inspection on my truck before I got it back. They said my brakes were good. I traveled with my family on vacation 4 days later 2.5 hrs away pulling our travel trailer. Ended up being stuck there with brakes that all needed replaced from pads, calipers and rotors. We had to pay for an extra night at the campsite just to stay an extra 4 hours to get my brakes done leaving part of the family at the campsite of fear of driving 45 mins away to Les swab to fix it since they were the closest and only place available to fix it on a Saturday. I pay 1000’s of $ to this dealership for maintaining my truck and for them to tell me my brakes were good and they were the furthest thing from good. Cost me over $1,600 to get them fixed plus another day at campsite. Had to move to a different campsite in order to stay parked there as our space was reserved for Saturday. I couldn’t bring the trailer with and park it in Les swabb parking lot as I was not about to put my families life in jeopardy to haul a trailer with the brakes in that condition. My front brakes were metal to metal. How does a company allow this to happen? They will be lucky if I don’t contact my attorney. This is absolutely ridiculous!!!
7/2/2025
Our team has acknowledged this review.
EATONVILLE, WA
Thomas D|2023 Chevrolet Silverado 1500
Confirmed Service Customer
6/30/2025
Professional check in, completed oil change in timely manner
7/1/2025
Thank you for your feedback! We're glad to hear everything was completed in a timely manner. Providing efficient and reliable service is always our goal—we appreciate your business and look forward to assisting you again!
BURIEN, WA
Gregory B|2017 Chevrolet 2500HD Silverado
Confirmed Service Customer
6/30/2025
The service tech/advisor Michelle did a wonderful job on helping and communicating everything concerning vehicle maintenance. Very professional.
7/1/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll pass along your feedback and look forward to serving you for all your future vehicle needs!
AUBURN, WA
Ronald Q|2024 Chevrolet Silverado 1500
Confirmed Service Customer
7/2/2025
Friendly and fast
7/3/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
PUYALLUP, WA
Brent H|2001 Chevrolet Silverado 3500
Confirmed Service Customer
7/2/2025
Once again the lube oil filter service didn’t do the lube. I’ve had this so many times I just do it at home on ramps.
7/3/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
AUBURN, WA
Charles B|2024 Chevrolet Colorado
Confirmed Service Customer
7/1/2025
Very professional, great customer service.
7/2/2025
Thank you for the kind words! Professionalism and great customer service are always our goal, and we’re happy it showed. Wishing you a fantastic day!
PUYALLUP, WA
Amy S|2022 Chevrolet 3500HD Silverado
Confirmed Service Customer
7/2/2025
It's always a good experience
7/3/2025
Hi, your feedback and high star rating mean a lot to us. Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
UNIVERSITY PLACE, WA
Cris S|2016 Chevrolet Cruze
Confirmed Service Customer
7/2/2025
Excellent service
7/3/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
FEDERAL WAY, WA
James W|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
7/2/2025
The professionalism, and caring
7/3/2025
We're glad to hear you found our staff was caring and professional! Until the next time we meet, take care!
TACOMA, WA
Karl L|2024 Chevrolet Silverado 3500 HD
Confirmed Service Customer
7/3/2025
Mitchell does fantastic job. She set appointment. Set up rental and makes sure things are fixed before pickup.
7/4/2025
Mitchell is a true pro, and we’re so glad you recognized her attention to detail and follow-through! From booking to rental to final pickup, she makes sure nothing is overlooked. Here’s to service that’s seamless from start to finish!
RENTON, WA
Gregory S|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
7/3/2025
Christine and Michelle in the service department are great.
7/4/2025
Christine and Michelle are rockstars in our service department, and we’re thrilled they made your visit such a positive one! Thanks for recognizing their hard work—here’s to great service from great people!
PUYALLUP, WA
Jo T|2019 Chevrolet Colorado
Confirmed Service Customer
7/3/2025
Customer service was great. They are fast and efficient at their jobs.
7/4/2025
Thank you for highlighting our team's fast and efficient service! Providing great customer care with minimal wait is a priority we’re proud of. Here’s to keeping things smooth, friendly, and right on time—every time you visit!
SUMNER, WA
Thomas P|2003 Chevrolet Silverado SS
Confirmed Service Customer
7/7/2025
Brought vehicle in early. Dealer called when truck was done, no problem
7/9/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BONNEY LAKE, WA
Charles G|2022 Chevrolet 3500HD Silverado
Confirmed Service Customer
7/7/2025
Sunset sucks
7/10/2025
Our team has acknowledged this review.
LAKE TAPPS, WA
Peter S|2019 Chevrolet Bolt EV
Confirmed Service Customer
7/7/2025
3 Seat belts with damaged webbing (easily replace) were (allegedly) discarded without reference to customer
7/9/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
BONNEY LAKE, WA
Mary H|2024 Chevrolet Equinox
Confirmed Service Customer
7/9/2025
Fast service and pleasant personnel
7/10/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
TACOMA, WA
Joseph S|2024 Chevrolet Suburban 1500
Confirmed Service Customer
7/9/2025
Service Staff was professional and knowledgeable about what was needed. She was polite and friendly to work with.
7/10/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
ROY, WA
John H|2025 Chevrolet Colorado
Confirmed Service Customer
7/9/2025
they did a great job
7/10/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
TACOMA, WA
Shelly C|2017 GMC Acadia
Confirmed Service Customer
7/9/2025
I always have an amazing experience here! Michelle in Service is the best!
7/10/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
GIG HARBOR, WA
Paul B|2022 Chevrolet 3500HD Silverado
Confirmed Service Customer
7/9/2025
So welcoming, kind and helpful. I was in and out as promised, and very happy with the service.
7/10/2025
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
KENT, WA
Teresa W|2015 Chevrolet Trax
Confirmed Service Customer
7/9/2025
My advisor was very professional and polite. When he went over the paperwork with me he noticed a cabin filter was checked but not looked at. The person came out and pulled my cabin filter, cleaned it and put it back in. It does make me wonder if all the other checks were done properly
7/10/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
SPANAWAY, WA
Kenneth L|2019 Chevrolet 3500HD Silverado
Confirmed Service Customer
7/10/2025
All good!
7/11/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
EATONVILLE, WA
Gary G|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
7/10/2025
Routine service, was completed in short order. Staff was friendly and on point.
7/11/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
OAKVILLE, WA
Richard B|2017 Chevrolet Traverse
Confirmed Service Customer
7/3/2025
Great in and out in an hr
7/4/2025
We love hearing that you were in and out in just an hour—quick, efficient service is what we strive for. Thanks for letting us be part of your day, even if it was just a quick stop. Here’s to keeping things fast, smooth, and right the first time!
PUYALLUP, WA
Scott L|2019 Chevrolet 3500HD Silverado
Confirmed Service Customer
7/3/2025
Very professional service.
7/4/2025
Professionalism is the heart of what we do, and we’re glad it came through clearly in your experience. Thank you for your trust—we’re here to make every service feel just as smooth and reliable as this one.
SPANAWAY, WA
Jeffrey E|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
7/4/2025
Staff was very polite and professional
7/5/2025
Thank you for recognizing our team’s professionalism and courtesy! We believe that respect and care go a long way. Here's to more experiences where you're treated like the VIP you are!
PUYALLUP, WA
Blake H|2017 Chevrolet Sonic
Confirmed Service Customer
7/6/2025
Customer service was great for the most part. But when my mom picked up my car my key fob was broken. Now I can't unlock my car. Extremely frustrating and the fact that it was returned broken with no warning or acknowledgement really isn't typical of what I get from sunset
7/8/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
SEATTLE, WA
Kenneth K|2011 Chevrolet Silverado
Confirmed Service Customer
7/9/2025
Christine is the best got the work done way faster than I thought
7/10/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
KENT, WA
Gregory A|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
7/9/2025
Best experience I’ve ever had at a dealership
CHARLES RECTOR
7/10/2025
Thank you for the kind words! We're thrilled to hear that you had such a great experience with us. Providing outstanding service is what we strive for, and feedback like this means a lot to our team. We look forward to serving you again in the future!
AUBURN, WA
Frank B|2021 Chevrolet Corvette
Confirmed Service Customer
7/9/2025
The installation update that the respected crew, did to get my vehicle's Map Quest is working great, and I appreciate their time and effort to get it operating again. Thank you!
7/10/2025
Hello, we're glad we could help! Our team strives to deliver an excellent experience, and we're happy to hear that was the case during your visit. If you have any further needs or questions, please don't hesitate to reach out!
STEILACOOM, WA
Ralph C|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
7/14/2025
ease ot check in and out
7/16/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
GRAHAM, WA
Ron D|2022 Chevrolet 3500HD Silverado
Confirmed Service Customer
7/14/2025
Service let me know everything prior to work performance.
7/16/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
KENT, WA
Andrew L|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
7/14/2025
Clean facilities. fast service
7/16/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
VANCOUVER, WA
Jodi E|2018 Chevrolet Equinox
Confirmed Service Customer
7/16/2025
the customer service people are outstanding
7/17/2025
Outstanding customer service is what we’re proud of—thanks for noticing and sharing!
BUCKLEY, WA
Michael C|2024 Chevrolet Suburban 1500
Confirmed Service Customer
7/16/2025
Christine and crew are very knowledgeable, friendly, and professional. The service department is excellent!
7/17/2025
Christine and the crew will be thrilled with your praise! Friendly, professional, and excellent—that’s how we do it.
AUBURN, WA
Cory Y|2023 Chevrolet Colorado
Confirmed Service Customer
7/17/2025
Dealership got me in and out on routine maintenance
7/18/2025
We know your time is valuable, so we’re glad to hear your maintenance visit was quick and efficient. Getting you back on the road without the wait is our kind of win. Whenever your vehicle needs us again, we’ll be ready to keep things moving like clockwork.
LAKE TAPPS, WA
Lisa M|2025 Chevrolet Equinox EV
Confirmed Sales Customer
7/17/2025
It always takes longer than you think to buy a car. Less paper in finance and more integrated systems would help. Other than that, love the car.
JACOB MAYRHOFER
7/18/2025
We appreciate your honest feedback—it’s true, the car-buying process can feel lengthy, and we’re always looking for ways to streamline it. We’re glad the final result—a car you love—made it all worthwhile. The road ahead looks good, and we’re honored to have helped you get there.
SPANAWAY, WA
Mary T|2020 Chevrolet Equinox
Confirmed Service Customer
7/17/2025
Great service. My service advisor Christine was very helpful, efficient and a pleasure to work with. I would not go anywhere else foe my cars.
7/18/2025
Christine will be thrilled to know she left such a positive impression! When service is efficient, helpful, and genuinely enjoyable, it sets the tone for everything else. We’re honored to be your go-to, and we’ll always be ready with that same care, every time you walk through our doors.
LAKE TAPPS, WA
Roland G|2019 Chevrolet Colorado
Confirmed Service Customer
7/17/2025
Got a notice on my truck info screen to change oil soon, so attempted to get a service appointment via the website but could not get that to work. I decided to drive the 80+ miles from my house to Sunset to see if I could get the oil changed without an appointment. I explained my situation to Aidan Smith who worked his "magic" to get me fit in on a very busy day. He also got my tires rotated. Very much appreciate the customer service I received. Aidan gave me his card and said to call him for future appt's , saying the website can be difficult at times.
7/18/2025
Thank you for going the extra mile—literally! It means so much that you trusted us enough to drive 80+ miles for service, and we’re proud Aidan delivered when it counted most. His willingness to step up and get you taken care of, even on a busy day, is the kind of dedication we’re proud to call standard. Next time, just give Aidan a ring—he’s got your back!
MARYSVILLE, WA
Brian A|2018 Chevrolet Colorado
Confirmed Service Customer
7/11/2025
I appreciate that they were on-time with my service and gave me a heads-up on a potential problem.
7/13/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
MILTON, WA
John I|2024 Chevrolet Colorado
Confirmed Service Customer
7/14/2025
Very easy overall
7/16/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
ROY, WA
Llc P|2024 Chevrolet Silverado 3500 HD
Confirmed Service Customer
7/16/2025
great service as always
7/17/2025
Thanks for sticking with us! Great service is a promise we’re proud to keep time and time again.
PORT ANGELES, WA
Alexander B|2002 Chevrolet Silverado 2500HD
Confirmed Service Customer
7/17/2025
PERFECT!
7/18/2025
Wow—what a powerful word to receive! We're thrilled everything hit the mark for you. From start to finish, it's our goal to provide a seamless experience, and it’s energizing to know we nailed it. Here's to making "perfect" our standard every time you walk through our doors.
FEDERAL WAY, WA
Michael C|2024 Chevrolet Suburban 1500
Confirmed Service Customer
7/17/2025
Christine and her staff are very knowledgeable, friendly, and professional. The service department is very efficient and convenient.
7/18/2025
Christine and her team truly exemplify the balance of knowledge, friendliness, and professionalism—and we’re so glad that stood out to you. Efficiency is great, but combining that with a personal touch is where the magic happens. We’ll be right here the next time you need us, ready to deliver more service that fits seamlessly into your day.
AUBURN, WA
Steven F|2014 Chevrolet Cruze
Confirmed Service Customer
7/21/2025
Took care of my Cruz and back on the road again. Thank you Christine and Sunset Chevrolet
7/18/2025
Christine and the team at Sunset Chevrolet are grateful for your trust! It’s always our goal to get you back on the road smoothly and safely, and we’re glad we could do just that. Whenever your vehicle needs attention again, consider us your reliable pit stop.
BONNEY LAKE, WA
Jonathan K|2025 Chevrolet Silverado 3500 HD
Confirmed Sales Customer
7/18/2025
Dan worked really hard to track down the exact truck I wanted and made it happen!
DINO MATTONI
7/19/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Sunset Chevrolet, INC.! We sincerely value your business and look forward to your next visit. Take care!
RENTON, WA
Patricia/tonya A|2017 Chevrolet Spark
Confirmed Service Customer
7/18/2025
I was running late due to traffic and your techs stayed until I got there. I was in and out in 30 minutes! They did a fantastic job.
7/19/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Sunset Chevrolet, INC. and we hope to see you again soon!
PUYALLUP, WA
Ann F|2015 Chevrolet 2500HD Silverado
Confirmed Service Customer
7/20/2025
I brought my Silverado 2500 HD in for 100,000 miles service. Filters, oils, spark plugs, etc. I received a call midway through the day saying my AC didn’t work. It was blowing out hot air and asked if I wanted them to pursue this or not. I told them it worked fine when I took it in there so I just wanted them to fix what they had broke. They assured me they had not broken anything but they could do a diagnostic for me if I wanted them to and it would cost me $200. No thank you. I brought it home but while I was in the parking lot I started it. I found out whoever the service tech was hadn’t even turned on the AC so naturally it was blowing out hot air as soon as I turned it on and let it run for a minute it worked fine. The other little thing was they performed an oil change for my truck, which did need it, but they never reset the meter so it still shows that I’m at 7%. That’s a minor detail, but it’s something that shouldn’t have been overlooked. I’m very disappointed in the little things That they did wrong or didn’t do and the fact that if I had said yes look at my AC, it would’ve cost me $200 to find out that there was nothing wrong with it in the first place. Signed, A very unhappy customer
7/21/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
BONNEY LAKE, WA
Dianna L|2008 Chevrolet Silverado
Confirmed Service Customer
7/21/2025
Regular oul change but also needed a fuel filter. Didn't have time for both (another appointment), but was able to come back and get right in!
7/22/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Sunset Chevrolet, INC. and we hope to see you again soon!
GRAHAM, WA
Derrick T|2024 Chevrolet Silverado 3500 HD
Confirmed Service Customer
7/21/2025
Another quick in and out oil change. Great customer service by the whole team
7/22/2025
Hi, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
DES MOINES, WA
Nicholas B|2012 Chevrolet Silverado
Confirmed Service Customer
7/21/2025
Excellence in every aspect!
7/22/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Sunset Chevrolet, INC. and we hope to see you again soon!
TUMWATER, WA
Paula C|2023 Chevrolet Tahoe
Confirmed Service Customer
7/23/2025
Sunset Chevrolet is so fast with our oil change. Love it. Life is busy.
7/24/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
RONALD, WA
Robert R|2022 Chevrolet 3500HD Silverado
Confirmed Service Customer
7/23/2025
Very fast service
7/24/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
ROY, WA
Kathryn T|2021 Chevrolet Trailblazer
Confirmed Service Customer
7/18/2025
My car was serviced quickly and the waiting area was clean.
7/19/2025
Hi, it is great to hear everything was done quickly and to your satisfaction! We're looking forward to your next visit with us!
YELM, WA
Terry J|2024 Chevrolet Silverado 3500 HD
Confirmed Service Customer
7/18/2025
Good service
7/19/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
GRAHAM, WA
Richard R|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
7/21/2025
Great fast service! The service manager communicated with me throughout the service so I knew exactly when my truck was being worked on and issues found were communicated in real time. I have never had that kind of customer service before.
7/22/2025
We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ORTING, WA
Leia F|2023 Chevrolet Equinox
Confirmed Service Customer
7/21/2025
Staff were friendly, wait wasn’t too long and car running great!
7/22/2025
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
LACEY, WA
Martin S|2016 Chevrolet 2500HD Silverado
Confirmed Service Customer
7/23/2025
Always professional and helpful.
7/24/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
LAKE TAPPS, WA
Joseph P|2026 Chevrolet Trailblazer
Confirmed Sales Customer
7/23/2025
The salesman was the reason i decided to purchase the vehicle from you. I’m a repeat customer after we bought our 3500 a few years ago from you. The salesman as honest and open with us. We waited to make the purchase until he was back in, because we felt like he earned it
OLIVIER DERON
7/24/2025
Thank you for your kind words! We're so glad to hear our staff provided excellent service. We'll be sure to pass along your feedback, and we look forward to continuing to assist you with your vehicle needs!
ORTING, WA
Dave L|2024 GMC Sierra 1500
Confirmed Service Customer
7/23/2025
The customer service rep gal told me that they could not fix my temperature gauge. Said they are never accurate. I need to bring it to an authorized dealer that knows how to work on GMC pick ups.
7/25/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
ORTING, WA
Richard S|2020 Chevrolet Colorado
Confirmed Service Customer
7/25/2025
A very friendly service department.
7/26/2025
That’s awesome to hear! We’re so grateful for your trust and support. The team is always here for you, and we look forward to serving you again!
BONNEYLAKE, WA
Denis P|2022 Chevrolet Colorado
Confirmed Service Customer
7/23/2025
My vehicle was serviced in a timely and professional manner.👍
7/24/2025
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
BONNEY LAKE, WA
Janice N|2021 Chevrolet Equinox
Confirmed Service Customer
7/23/2025
As usual everything was great. Everyone very courteous and helpful. Very efficient
7/24/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
LONG VIEW, WA
John D|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
7/24/2025
Very quick and simple. Pricing was good as well.
7/25/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
BONNEY LAKE, WA
John H|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
7/25/2025
Great work, got warranty squared and truck was done earlier than expected!
7/26/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
AUBURN, WA
Walter B|2023 Chevrolet Suburban 1500
Confirmed Service Customer
7/25/2025
It was a great experience from the start, to leaving vehicle with Lorenzo to when I picked up the vehicle. I was also kept informed of vehicle progress. Walt B.
7/26/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
YELM, WA
Donald W|2022 Chevrolet 3500HD Silverado
Confirmed Service Customer
7/25/2025
I got my truck in for service. I like having one Service Writer that I know and who knows me. This day's work got done more quickly than expected. I appreciate the From The Start program.
7/26/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
BUCKLEY, WA
Ronald B|2015 Chevrolet 3500HD Silverado
Confirmed Service Customer
7/28/2025
all of the employees are courteous and helpful
7/29/2025
Thank you for your kind review about our staff! We hope to be of service to you again in the future. Take care!
ENUMCLAW, WA
Rodney D|2023 Chevrolet Colorado
Confirmed Service Customer
7/28/2025
Friendly people
7/29/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
GRAHAM, WA
Matthew G|2019 Chevrolet 3500HD Silverado
Confirmed Service Customer
7/27/2025
The check in process was good I had a 7:30 oil change appt and I was out of there in less than an hour and super happy about that. The next day when i pulled my truck out of the garage there was a small amount of oil on the floor which made me crawl under the truck to check of course. After looking there was a good amount of oil all over under the oil filter probably from when the old one came off. It doesn't look like they took the time to wipe and clean that it off with brake cleaner or a rag and probably should have. Anyways I cleaned up the area and parts where the oil was still present and all good. Just wished I didn't have to do that after an oil change and I have pets so just one more thing.
7/28/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
LAKE TAPPS, WA
Raymond M|2021 Chevrolet 2500HD Silverado
Confirmed Service Customer
7/31/2025
Service representative Michelle was friendly and listened to my concerns. Answered all my questions and called me when he work was finished.
8/1/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
PUYALLUP, WA
Sally J|2021 Chevrolet Traverse
Confirmed Service Customer
7/31/2025
Katherine's communication and professionalism made the experience great even though i had things the warranty didn't cover she explained why and was awesome to work with
8/1/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
ORTING, WA
Kathleen S|2021 GMC 3500HD Sierra
Confirmed Service Customer
7/31/2025
Each and every time and for whatever reason Michelle in service ensures every detail of every service of our truck is executed to perfection. Her devotion to “Above and Beyond” customer service and care is refreshing to say the very least.
8/1/2025
Thank you for your kind words! We’re thrilled to hear that our staff has earned your trust and continues to provide excellent service. We truly appreciate your continued support. If you ever need anything, we’re always here to help!
EDGEWOOD, WA
Jo T|2013 Chevrolet Cruze
Confirmed Service Customer
8/1/2025
They are very polite, fast and nice.
8/2/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
SUMNER, WA
Joyce R|2005 Chevrolet Equinox
Confirmed Service Customer
8/3/2025
Very appreciative of having my own, new front wiperblades installed at no charge. I'm 4'10" and have to sit on the hood to do that job myself.
8/5/2025
Hi there, thank you for taking the time to leave a review for us at Sunset Chevrolet, INC.. We're happy we could meet your expectations! We sincerely value your business and look forward to your next visit!
TACOMA, WA
Jared G|2023 GMC Sierra 1500
Confirmed Service Customer
8/4/2025
Fast friendly service. Every trip has been great!
8/5/2025
Fast and friendly every time—that’s the kind of consistency we work hard to deliver! Thanks for your continued trust, and we look forward to making every visit just as great as the last.
BONNEY LAKE, WA
James R|2016 Chevrolet Tahoe
Confirmed Service Customer
8/5/2025
Was told I have a water leak at my water pump. Purchased insurance from you that this should be covered under but again for 2nd time having a problem getting it covered $1700.00. If you sell this insurance you need to be responsible to make them pay when something that fails should be covered under….. sadly after purchasing multiple vehicles from you I will not do another purchase from you Jim Ross
8/6/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
FEDERAL WAY, WA
John D|2021 Chevrolet Trailblazer
Confirmed Service Customer
8/5/2025
Staff are friendly , knowledgeable and explained it well for me to understand.Excellent.
8/6/2025
Friendly, knowledgeable staff who take the time to explain things well is what makes a visit excellent. We’re glad we could provide clarity and great service for you!
PUYALLUP, WA
Vick W|2014 Chevrolet 1500 Silverado
Confirmed Service Customer
8/10/2025
Maintenance staff very knowledgeable and customer service is A-1! Thank you for always being consistent at Sunset Chevrolet!
8/11/2025
Hi, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
PUYALLUP, WA
Paul C|2019 Chevrolet 2500HD Silverado
Confirmed Service Customer
8/10/2025
Out of town and needed service, they were great!
8/11/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
CLEVELAND, NC
Christopher R|2016 Chevrolet 3500HD Silverado
Confirmed Service Customer
8/11/2025
Excellent staff. Quality work and care for my vehicles. Thanks
8/12/2025
Hi, thank you for taking the time to leave a review for us at Sunset Chevrolet, INC.! We're looking forward to your next visit!
SPANAWAY, WA
David G|2017 Chevrolet Tahoe
Confirmed Service Customer
8/11/2025
Helpful and friendly service.
8/12/2025
Hi, thank you for taking the time to leave a review for us at Sunset Chevrolet, INC.! We're looking forward to your next visit!
BUCKLEY, WA
Jon V|2022 Chevrolet 3500HD Silverado
Confirmed Service Customer
8/11/2025
Always fast and friendly service.
8/12/2025
Hi, thank you for taking the time to leave a review for us at Sunset Chevrolet, INC.! We're looking forward to your next visit!
AUBURN, WA
Chrystian A|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
8/12/2025
It was great Lorenzo was really on top of things and really helpful.
8/13/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
RENTON, WA
Curtis G|2019 Chevrolet 3500HD Silverado
Confirmed Service Customer
7/30/2025
Great customer service and communication from the service writer. Vehicles check in process was efficient and the work was completed faster than I expected. Great customer experience.
7/31/2025
We’re thrilled to hear the service writer’s communication and the efficient vehicle check-in made your experience exceed expectations. Faster-than-expected work and great customer care are exactly what we strive to deliver every time.
PORT ORCHARD, WA
Allen J|2023 Chevrolet Corvette
Confirmed Service Customer
7/31/2025
Michelle was fantastic.
8/1/2025
Thank you for your feedback! We're thrilled to hear that our staff made such a positive impression. We sincerely value your business and look forward to serving you again!
PUYALLUP, WA
Ocie T|2013 Chevrolet 1500 Silverado
Confirmed Service Customer
8/5/2025
Excellent customer service and fast.
8/6/2025
Excellent and fast customer service is a combo we love to hear about! We’re glad your visit was smooth and satisfying from the first minute to the last.
LAKE TAPPS, WA
Stephen H|2017 Chevrolet Colorado
Confirmed Service Customer
8/5/2025
oil change and inspection , completed on time and notified promptly,
8/6/2025
Oil change and inspection done right on time with prompt notification — that’s the kind of reliability you can count on. We appreciate your trust and look forward to your next visit.
GIG HARBOR, WA
Joyce T|2017 Chevrolet 3500HD Silverado
Confirmed Service Customer
8/10/2025
Great service
8/11/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
OLYMPIA, WA
James K|2017 Chevrolet 3500HD Silverado
Confirmed Service Customer
8/10/2025
Great friendly service
8/11/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Sunset Chevrolet, INC. and we hope to see you again soon!
PUYALLUP, WA
Raymond C|2025 Chevrolet Trax
Confirmed Service Customer
8/11/2025
Took my car early, got it back asap. No issues.
8/12/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
KINGSTON, WA
Ferdinand D|2023 GMC Sierra 1500
Confirmed Service Customer
8/11/2025
Friendly
8/12/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
PUYALLUP, WA
James L|2022 Chevrolet 3500HD Silverado
Confirmed Service Customer
8/15/2025
Sunset Chevrolet has consistently proven to be the best dealership I have ever dealt with.
8/17/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BATTLE GROUND, WA
Michael S|2025 Chevrolet Trax
Confirmed Sales Customer
8/15/2025
This is the first new car we have purchased in over 40 years so went in with preconceived ideas of what to expect from a "Car Salesmen". From the start Craig Weidner was very helpful determining what are needs were and matching it with the inventory available. Took a couple days and test drives to find what we were looking for that fit our budget. He was patient and explained everything more than once. After we made a deal, we were comfortable with the next step was working with the finance guy I believe was Lap? He was very professional and everything went fairly quickly. I did feel a little uncomfortable at this point as there were additional costs he explained to further protect the vehicle we were not aware of. We did agree to some of the protections but not all. This added dollars to the total cost we were not considering in our investment till late. There was no pressure but I feel some of potential additional costs could have been something to consider during our discussions with the salesman so we would have been able to fully consider them before we got so close to completing the transaction. I am sure there would have not been a change in our decision to purchase. Next came the transition to our new car which Craig made happen smoothly explaining everything to us and getting our phones to pair with the vehicle. This was no small feat but he took care of us all the way to driving out of the lot and making it clear that if we had any issues, no matter what, we should give him a call. We want to thank everyone at Sunset Chevrolet for helping make this purchase a pleasant experience for both my wife and I.
CRAIG WEIDNER
8/17/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team! If you have any further questions, please give us a call. We're always happy to help!
MAPLE VALLEY, WA
Sissy H|2024 Chevrolet Equinox
Confirmed Service Customer
8/12/2025
They didn't clean the windows on my car inside and outside why is that
8/13/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
PUYALLUP, WA
Darrel D|2020 Chevrolet Equinox
Confirmed Service Customer
8/13/2025
The employee who helped me was so kind and friendly. The work was done quickly and efficiently.
8/14/2025
Hi, it is great to hear everything was done quickly and to your satisfaction! We're looking forward to your next visit with us!
BUCKLEY, WA
Martin C|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
8/13/2025
Advisor was awesome great job
8/14/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Sunset Chevrolet, INC. and we hope to see you again soon!
ORTING, WA
Charles A|2016 Chevrolet Trax
Confirmed Service Customer
8/13/2025
Professional service
8/14/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
TULALIP, WA
Sidney A|2016 Chevrolet Equinox
Confirmed Service Customer
8/13/2025
Steller job as always and thank you for building confidence for me in a dealer ship. Sunset is the only place my son and I will purchase from
8/14/2025
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Sunset Chevrolet, INC. and we hope to see you again soon!
SEATTLE, WA
Sharyn M|2017 Chevrolet Impala
Confirmed Service Customer
8/13/2025
Always professional & I appreciate Michelle. She’s always on top of my car maintenance
8/14/2025
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
TACOMA, WA
Werner I|2025 Chevrolet Corvette
Confirmed Sales Customer
8/14/2025
Oliver was very receptive, friendly and personable. My purchase was as smooth as it can be, taking about one and a half hours. Oliver does not disappoint.
OLIVIER DERON
8/15/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
PUYALLUP, WA
Timothy E|2024 Chevrolet Silverado 3500 HD
Confirmed Service Customer
8/15/2025
Always friendly and they get the task completed in a timely manner!
8/16/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
YELM, WA
Corey R|2016 Chevrolet Malibu
Confirmed Service Customer
8/18/2025
Always making me feel like family like we've known each other for years
8/19/2025
Wow, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Best wishes, Sunset Chevrolet, INC.
BONNEY LAKE, WA
Joshua F|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
8/17/2025
Very helpful.
8/18/2025
Thank you! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. We look forward to serving you again!
DUPONT, WA
Rick H|2025 Chevrolet Silverado 3500 HD
Confirmed Service Customer
8/18/2025
I travel a lot, so being able to fit service times on my truck when I need it is priceless. I appreciate not being pressured into upsell items.
8/19/2025
Hi there, thank you for taking the time to leave a review for us at Sunset Chevrolet, INC.. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!
LAKEWOOD, WA
Paul S|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
8/18/2025
Great took care of everything . Had a great service advisor!! Michelle Wellner is awesome. Thank you for the great service!
8/19/2025
Hello there, we appreciate you taking the time to leave us this feedback. We can't wait to see you again, have a great day.
BUCKLEY, WA
Sally J|2021 Chevrolet Traverse
Confirmed Service Customer
8/18/2025
My CSR Christine was amazing and super super helpful above and beyond
8/19/2025
We want all our clients to have a comfortable and stress-free experience with us! We sincerely value your business and look forward to your next visit!
ORTING, WA
Michael B|2021 Chevrolet 3500HD Silverado
Confirmed Service Customer
8/20/2025
Very efficient and friendly staff
8/21/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
FEDERAL WAY, WA
Ferdinand D|2017 Chevrolet SS
Confirmed Service Customer
8/20/2025
Friendly and helpful
8/21/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
PUYALLUP, WA
Kirk M|2023 Chevrolet Tahoe
Confirmed Service Customer
8/20/2025
Customer service in the service department is massively degraded from past experiences.
8/21/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
PUYALLUP, WA
Robert R|2025 Chevrolet Silverado 3500 HD
Confirmed Sales Customer
8/21/2025
Well this is my 5th truck from sunset and the experience is great everytime the greeting you get the help you get is great and the financial part is great also the value in that company is really good
CHARLES RECTOR
8/22/2025
Thank you for your kind words! We truly appreciate your continued loyalty and are thrilled to hear that you've had a positive experience with our team. It's always a pleasure to assist you, and we look forward to serving you again in the future!
PUYALLUP, WA
Douglas S|2014 Chevrolet 3500HD Silverado
Confirmed Service Customer
8/18/2025
My expectation would be when agreeing to a scheduled appointment time and told they need the truck for half a day, that they would start the diagnosis shortly after dropping it off at the appointment time and provide the analysis within a couple of hours. Not start the diagnosis after 4 hours.
8/19/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
GRAHAM, WA
Michael M|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
8/18/2025
Fast and knowledgeable
8/19/2025
It is great to hear everything was done quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Sunset Chevrolet, INC.
PUYALLUP, WA
Rogelio G|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
8/18/2025
Waiting to long for parts.
8/19/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
TACOMA, WA
Terry H|2014 Chevrolet 1500 Silverado
Confirmed Service Customer
8/19/2025
Service accomplished on time.
8/21/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
EAST HELENA, MT
Ronald M|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
8/20/2025
Overall great experience as usual!
8/21/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
UNIVERSITY PLACE, WA
Debra D|2019 Chevrolet Equinox
Confirmed Service Customer
8/20/2025
Efficient service
8/21/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
PUYALLUP, WA
Jack S|2024 Chevrolet Trailblazer
Confirmed Service Customer
8/21/2025
All around good experience
8/22/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
FEDERAL WAY, WA
Wendy S|2024 Chevrolet Trax
Confirmed Service Customer
8/21/2025
Very well done , thanks !
8/22/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
FEDERAL WAY, WA
Clifford R|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
8/21/2025
The technicians need to return seats and steering wheel back to the location it was after moving it. When I was using Larson for my Ram pickup I never had these issues. Cliff
8/22/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
GRAHAM, WA
David R|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
8/21/2025
timely and Plesant
8/22/2025
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
LAKE TAPPS, WA
Richard S|2026 Chevrolet Traverse
Confirmed Sales Customer
8/22/2025
Process was good. The fact that you don't provide an owner's manual with the car is very dissapointing. I need to download a manual and print 369 pages or carry a computer in the car or purchase a manual for $25.00. I recently purchased a fully loaded Kia, it came with a service manual.
OLIVIER DERON
8/24/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
BELFAIR, WA
Robert N|2025 Chevrolet Trailblazer
Confirmed Service Customer
8/22/2025
It was easy to get an appointment for oil change and tire rotation. Your staff was great working with, the writers as well were helpful and knowledgeable.
8/24/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
KENT, WA
William H|2019 Chevrolet 3500HD Silverado
Confirmed Service Customer
8/22/2025
They are nice and helpful they spent time with us helped us out a lot.
8/24/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
MCKENNA, WA
Matthew G|2019 Chevrolet Tahoe
Confirmed Service Customer
8/24/2025
It’s disappointing when you spend almost 2k on a single service and… 1. Your vehicle is given back to you dirtier than it was brought it. Mechanic leaves hand smudges and fluid splashes everywhere. 2. No car wash coupons left for us, if you even do that anymore. You have a detail shop. Use it for your customers vehicles that keep coming back.
8/25/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
KENT, WA
Gail H|2019 Chevrolet Malibu
Confirmed Service Customer
8/25/2025
I really enjoyed your service worker Michelle . I will be so sad to see her leave. She mad me laugh and I feel she really cared for the customers.
8/27/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
FIFE, WA
Terry M|2022 Chevrolet 3500HD Silverado
Confirmed Service Customer
8/25/2025
They have a fantastic group of people in the service department pleasure working with them
8/27/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
FEDERAL WAY, WA
Steven M|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
8/21/2025
On time, quick, and easy
8/22/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
LAKE TAPPS, WA
Joseph M|2025 Chevrolet Blazer EV
Confirmed Sales Customer
8/21/2025
Good as always
DINO MATTONI
8/22/2025
Thank you for your kind words! We truly appreciate your continued loyalty and are thrilled to hear that you've had a positive experience with our team. It's always a pleasure to assist you, and we look forward to serving you again in the future!
BUCKLEY, WA
Lavoy S|2019 Chevrolet 3500HD Silverado
Confirmed Service Customer
8/21/2025
Allways an excellent experience when dealing with Sunset Chevrolet
8/22/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
BUCKLEY, WA
Karen C|2022 Chevrolet Equinox
Confirmed Service Customer
8/21/2025
Service department people are always friendly and very helpful! Everyone is professional and explained everything to me. Work is done quickly and efficiently. I will always trust Sunset for my cars!
8/22/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
PUYALLUP, WA
Bryan B|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
8/31/2025
Great experience with servicing my truck. On time and clear communication. Appreciate the service date reminders
9/1/2025
Thank you for highlighting the timeliness and communication! We’re happy the reminders kept things simple, and we look forward to keeping your truck in excellent condition for many miles ahead.
PUYALLUP, WA
Lo Sinh S|2019 Chevrolet 3500HD Silverado
Confirmed Service Customer
9/7/2025
Quick and friendly service
9/8/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
TACOMA, WA
Nancy G|2023 Chevrolet Blazer
Confirmed Service Customer
9/7/2025
I was in and out very quickly. The service department was great.
9/8/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
PUYALLUP, WA
Anthony M|2025 Chevrolet Colorado
Confirmed Sales Customer
9/11/2025
Lesa Greenwood (sales) and Scott Goodell (finance) were both professional and trustworthy beyond on imaginations and a pleasure to work with!
LESA GREENWOOD
9/12/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
ENUMCLAW, WA
Christopher I|2025 Chevrolet Traverse
Confirmed Service Customer
9/8/2025
Very prompt service
9/9/2025
Thank you for recognizing our prompt service. Efficiency with care is always our goal, and we’ll continue working to make every visit fast, smooth, and hassle-free!
KENT, WA
Jody K|2022 Chevrolet Equinox
Confirmed Service Customer
9/9/2025
Car is running great again
9/10/2025
We’re thrilled to know your car is back in top shape—that’s always the best outcome after a service visit. May your drives ahead be smooth, reliable, and full of peace of mind!
ORTING, WA
Gregory A|2025 Chevrolet Silverado 3500 HD
Confirmed Service Customer
9/10/2025
The Staff is great.
9/11/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
OLYMPIA, WA
Cesar P|2022 GMC 1500 Sierra
Confirmed Service Customer
9/10/2025
Great
9/11/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
PUYALLUP, WA
Charles B|2018 Chevrolet 3500HD Silverado
Confirmed Service Customer
9/11/2025
It was fine.
9/12/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
CHIMACUM, WA
Curtis S|2026 Chevrolet Colorado
Confirmed Sales Customer
9/11/2025
You guys were amazing. Mick was very helpful
STEPHEN FORNARA
9/12/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
PUYALLUP, WA
Mark M|2024 Chevrolet Trax
Confirmed Service Customer
9/11/2025
Fast, easy, friendly, efficient.
9/12/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
SUMNER, WA
Brenda N|2019 Chevrolet Traverse
Confirmed Service Customer
9/12/2025
I'm always greeted, treated with respect, and I've been extremely happy with the service I receive each and every time I come in.
9/14/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
TACOMA, WA
Michael K|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
9/13/2025
Fast and friendly
9/14/2025
Hi, thank you for taking the time to leave a review for us at Sunset Chevrolet, INC.! We're looking forward to your next visit!
ORTING, WA
Jennifer C|2015 GMC Acadia
Confirmed Service Customer
9/14/2025
Service is always quick and easy
9/15/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
PUYALLUP, WA
Robert L|2021 Chevrolet Corvette
Confirmed Service Customer
9/11/2025
Everybody is very nice to me even your advisor who help me very nice guy. I recommend if you have an opportunity for him to move up in the company. Please give it to him thank you for helping me Rob alias Elvis. Lol🕺🏻🎶😁
9/12/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
TACOMA, WA
Stephany G|2025 Chevrolet Equinox
Confirmed Sales Customer
9/12/2025
The sales and finance staff listened to my needs and found a way to make my car wishes come true!
CHARLES RECTOR
9/14/2025
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Congratulations on your new vehicle, Stephany! We look forward to helping again in the future. Best wishes, Sunset Chevrolet, INC.
AUBURN, WA
Susan S|2019 Chevrolet Blazer
Confirmed Service Customer
9/13/2025
Staff is friendly, but I wish checking brakes was a part of the standard inspection. Instead you have to pay for a tire rotation. Pretty sure this used to be included.
9/14/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
ENUMCLAW, WA
Danny D|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
9/15/2025
Very good experience.
9/16/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
PUYALLUP, WA
Bruce W|2025 Chevrolet Silverado 3500 HD
Confirmed Service Customer
9/16/2025
Great customer service!
9/17/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
ROY, WA
Joseph C|2011 Chevrolet Silverado
Confirmed Service Customer
9/17/2025
I purchase my 2011 Silverado and has been the best truck ever. Over the last 13 years your service has been great! When I get ready to get a new truck I will be coming back!
9/18/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
TUKWILA, WA
Travis B|2012 Chevrolet Camaro
Confirmed Service Customer
9/18/2025
It was great, other than the cost! Lol! Nobody is ever happy when they have to shell out a bunch of money on car repair! Works great again, thanks!
9/19/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
PUYALLUP, WA
Peter K|2006 Chevrolet Silverado
Confirmed Service Customer
9/19/2025
Very friendly
9/20/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
AUBURN, WA
David R|2025 Chevrolet Silverado 3500 HD
Confirmed Sales Customer
9/17/2025
I have been a Sunset customer for several years and it is always a great experience.
JACOB MAYRHOFER
9/18/2025
Thank you for your kind words! We truly appreciate your continued loyalty and are thrilled to hear that you've had a positive experience with our team. It's always a pleasure to assist you, and we look forward to serving you again in the future!
PUYALLUP, WA
David C|2008 Chevrolet Silverado
Confirmed Service Customer
9/17/2025
They did great
9/18/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
PUYALLUP, WA
John S|2016 GMC 3500HD Sierra
Confirmed Service Customer
9/18/2025
Quick service and helpful staff
9/19/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
PUYALLUP, WA
Robert E|2015 Chevrolet Colorado
Confirmed Service Customer
9/19/2025
Everything was great.
9/20/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
LAKE TAPPS, WA
Walter B|2023 Chevrolet Suburban
Confirmed Service Customer
9/19/2025
I was helped by Lozanso in Service. This was on GM recall on the engine. He kept me informed on the status of vehicle.
9/20/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
YELM, WA
Julia G|2015 Chevrolet Impala
Confirmed Service Customer
9/20/2025
Everything got done well in a timely manner. Christine, in the service department, is wonderful in customer care and all other aspects of her job.
9/21/2025
Christine will be delighted to hear your praise! It’s wonderful that her dedication to customer care and efficiency made your visit smooth. Please don’t hesitate to reach out if there’s anything additional we can do for you.
TACOMA, WA
Bill K|2009 Chevrolet Silverado
Confirmed Service Customer
9/21/2025
Took the truck in sooner and fixed sooner than quoted/expected
9/22/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
BONNEY LAKE, WA
Lisa B|2024 GMC Sierra 1500
Confirmed Service Customer
9/23/2025
I was late by 1/2 hour trying to get to my appt which was set at 4:30pm. Arrived at 5pm and the attendant happily took me in. They had a few techs working diligently on my oil change and tire rotation and got it done within an hour. My assistant was very friendly and inviting the whole time.
9/24/2025
It’s great to hear our team accommodated your late arrival and completed your oil change and tire rotation efficiently! Friendly, inviting service with attention to detail is what we strive for, and we’ll keep delivering that same positive experience.
SEATTLE, WA
Ethel L|2017 Chevrolet Malibu
Confirmed Service Customer
9/19/2025
It is aways a pleasure to deal with your happy service folks. They are smiling and positive and treat this old lady with kindness. Service was quick and on time. Thank you!
9/20/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
AUBURN, WA
John Z|2020 GMC 1500 Sierra
Confirmed Service Customer
9/20/2025
My questions are always answered. Thanks to Juan in parts.
9/21/2025
We’re delighted to hear that Juan in parts has been consistently helpful in answering all your questions. Having a team member you can rely on makes all the difference, and we’re glad he’s made your experience smooth. Please don’t hesitate to reach out if there’s anything additional we can do for you.
FEDERAL WAY, WA
Jeffrey M|2019 Chevrolet 3500HD Silverado
Confirmed Service Customer
9/20/2025
The service advisors and team are top notch.
9/21/2025
We’re thrilled to hear that our service advisors and team are top notch! Providing excellent service is our priority, and your recognition means a lot. Wishing you a fantastic day!
LAKE TAPPS, WA
Mar R|2020 Chevrolet Tahoe
Confirmed Service Customer
9/20/2025
The dealership was kind to provide me a free loaner vehicle for keeping my car in their shop overnight for service.
9/21/2025
It’s wonderful to hear that providing a loaner vehicle made your service visit easier. Going the extra mile to support our customers is always our goal. We’re here for you anytime you need us!
SPANAWAY, WA
Hillis R|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
9/21/2025
Scheduled oil change. Slight backup when arrived but still finished job in less than 60 minutes.
9/22/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
SOUTH PRAIRIE, WA
Stanley W|2014 Chevrolet 1500 Silverado
Confirmed Service Customer
9/23/2025
Warranty program sucks, they never cover anything, and what they will cover they find how they can get out of paying.
9/24/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
LAKE TAPPS, WA
Siegfried B|2020 Chevrolet 3500HD Silverado
Confirmed Service Customer
9/23/2025
Technicians cannot forge what is wrong with my truck
9/24/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
ORTING, WA
Cindy F|2006 Chevrolet Corvette
Confirmed Service Customer
9/23/2025
Customer service was excellent
9/24/2025
We’re glad our customer service was excellent! Delivering friendly, attentive support is exactly what we strive for, and we’ll be ready to do it again for every visit.
PUYALLUP, WA
Fernando R|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
9/23/2025
I worked with Dom Arnett and Dan Rector. They helped me find the truck I wanted. They were knowledgeable with the questions I had. The experience was fast and friendly.
CHARLES RECTOR
9/24/2025
We’re delighted Dom and Dan helped you find the truck you wanted quickly and confidently. Knowledgeable and friendly support makes all the difference, and we’ll be ready to deliver that same fast, positive experience for any future purchase.
PASCO, WA
Joaquin S|2001 Chevrolet Silverado 2500HD
Confirmed Service Customer
9/23/2025
They forgot to turn off change oil warning light. I have to figure out how to turn it off.
9/24/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
OLYMPIA, WA
Judy B|2018 Chevrolet Traverse
Confirmed Service Customer
9/23/2025
The service was great and didn’t take too long. However, I know I had asked if they reset the oil message and I was told yes. So when I left traffic was heavy so I didn’t look at the speedometer right away and then I noticed it says 100% oil and I don’t know how to get that message off there to get the speed back. So I called hoping they could just tell me, but I had to make another trip down today to get someone to fix it. They did and I appreciate that, but I think maybe someone should be checking those things before the release the car. Your staff is very friendly and efficient.
9/24/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
BONNEY LAKE, WA
Sharlene F|2022 Chevrolet Equinox
Confirmed Service Customer
9/25/2025
Chelsea was very helpful
9/26/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
UNIVERSITY PLACE, WA
Paul S|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
9/29/2025
Michelle was awesome to deal with, Mechanic fixed up my truck, hats off to him. The truck does have like a hot metal smell which keeping an eye on as maybe something burning off the engine. Don’t drive every day so may take a while. Will be back if nothing changes. I let Michelle know. Sorry to hear she is leaving, she is great at her job and I will miss her ;(
10/1/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
BUCKLEY, WA
Dave P|2021 Chevrolet 3500HD Silverado
Confirmed Service Customer
9/29/2025
Awesome job as always! Dave
9/30/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
PUYALLUP, WA
Herb S|2021 Chevrolet 3500HD Silverado
Confirmed Service Customer
9/25/2025
I came in with a problem with the truck. I left the dealership with the same problem and I paid 60+ dollars for the service. Thank you very much!!!@
9/26/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
BELLEVUE, WA
Werner I|2025 Chevrolet Corvette Z06
Confirmed Service Customer
9/25/2025
Made an appointment for my vehicle to have the oil changed. I arrived on time, the service clerk promptly greeted me, took possession of my vehicle. The oil change took approximately an hour.
9/26/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
PUYALLUP, WA
Ocie T|2013 Chevrolet 1500 Silverado
Confirmed Service Customer
9/29/2025
Excellent customer service I'm great services overall.
9/30/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
LAKE TAPPS, WA
Quintin P|2019 Chevrolet Colorado
Confirmed Service Customer
10/6/2025
Excellent customer service and professinal staff care. Highly recommend Sumner Chevrolet to others due to their efficiency and long term dealership. Very pleased customer.
10/7/2025
Thank you so much for your wonderful feedback! We're glad to hear you had a great experience with our team. We truly appreciate your recommendation and your trust in us. We're here whenever you need us!
MONTESANO, WA
Colleen N|2018 Chevrolet 3500HD Silverado
Confirmed Service Customer
10/6/2025
The seating area is very out dated. Seats are ripped. I went with my Mom to her Volkswagen dealership and their customer area was amazing. Very sad that 2 fancy corvette’s are crammed in the showroom and we sit on ripped seats. This definitely impacts my decision to buy another vehicle from them.
10/7/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
ROY, WA
Raul G|2012 Chevrolet 1500 Silverado
Confirmed Service Customer
10/8/2025
Got my oil change done in a timely fashion. Parts department was helpful also with searching for parts needed.
10/9/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
PUYALLUP, WA
David W|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
10/8/2025
Great service, friendly people
10/9/2025
Hi, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
TACOMA, WA
Maryann H|2012 Chevrolet Equinox
Confirmed Service Customer
10/5/2025
The check in process was very smooth and the person checking me in was very professional and friendly. The work done on my car was completed in a timely manner and I was back in my car and heading home in about 90 minutes.
10/6/2025
We’re thrilled your check-in was smooth and the service team had you back on the road so quickly! Professionalism and timely care are two things we pride ourselves on, and it’s great to know both shined through for you. We’ll be ready with the same warm welcome and efficiency next time you stop in!
TACOMA, WA
Brett M|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
10/7/2025
My engine had a lifter failure due to poor design and my extended warranty was voided because I couldn’t prove I changed my oil on one occasion. I spent 18771 dollars to have the engine replaced. When I got in the truck, after I was told it was done, the check engine light was on. The code was for a knock sensor. I am immediately concerned that the engine was not replaced properly or there is a lack of quality control. For the amount of money I’ve spent with the sunset auto group, I expect better.
10/8/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
BUCKLEY, WA
Paul B|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
10/7/2025
Appointment time was quick and repair done early. Extended warranty covered repair and loaner truck.
10/8/2025
We’re glad your appointment was quick and the repair completed ahead of schedule! It’s great that your extended warranty covered the repair and that a loaner truck made things easier—thank you for trusting us, and we’ll be here to keep your visits just as smooth in the future.
LAKEWOOD, WA
Mary I|2017 Chevrolet Tahoe
Confirmed Service Customer
10/8/2025
The rep who helped with my oil was able to accommodate my tight schedule for work and had me in and out
10/9/2025
Hi, we are so happy to read such a great review about Sunset Chevrolet, INC.! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
NAPAVINE, WA
Bryan W|2018 GMC Yukon XL
Confirmed Service Customer
10/8/2025
Oil change was performed quickly and efficiently.
10/9/2025
We're glad everything was completed quickly, efficiently, and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
OLYMPIA, WA
Scott S|2021 GMC 1500 Sierra
Confirmed Service Customer
10/8/2025
Good for the most part, but it did take a bit longer to check-in than normal. Also the lot attendant had trouble finding my truck when it was time to pick it up.
10/9/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
LAKE TAPPS, WA
James K|2017 Chevrolet 3500HD Silverado
Confirmed Service Customer
10/8/2025
Friendly service
10/9/2025
Hi there, thank you for taking the time to leave a review for us at Sunset Chevrolet, INC.. We're happy we could meet your expectations! If you're ever in need of more help, please let us know!
PUYALLUP, WA
Charles O|2022 Chevrolet Corvette
Confirmed Service Customer
10/8/2025
I have had my 2022 corvette in multiple times for a transmission error code. A couple of times I was told they couldnt find the error code. The last time I had my car in your service dept. the code was active. I was told that it was a software update. I was told the software was updated, but I had the error again afterwards. From what I have read, based on the symptoms, the transmission thinks the care is not in park. Therefor when I try to start it, the car will turn on, but will not start. However, the car also wont shut off. Each time to clear this, I have to remove the negative terminal and let it sit for a few minutes before the code will clear and the car will start again. Last week I was stranded at the gas station for about 15 minutes waiting for the code to clear and get the car to start. Sadly, I have been charged multiple times from the dealership for this diagnostic. I am taking my car back into the dealer today and I truly hope they can fix it this time.
10/9/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
STEILACOOM, WA
Bradley M|2024 Chevrolet Colorado
Confirmed Service Customer
10/8/2025
Excellent, friendly service!
10/9/2025
Wow, we're glad you had such a wonderful experience with us! We look forward to your next visit! Take care!
RAVENSDALE, WA
Sean S|2016 Chevrolet 3500HD Silverado
Confirmed Service Customer
10/8/2025
Christine W is always helpful and knowledgeable. She received my truck, checked me in in quickly and I was on my way.. The truck service was completed timely and I am very happy with the great customer service your people like Christine provide.
10/9/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
BONNEY LAKE, WA
Melissa M|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
10/8/2025
Loved the honesty - it turned out something was just unplugged and it was making the runner boards not work. They told us right away and did not charge us. We appreciate having a dealership we can trust.
10/9/2025
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle. Best wishes, Sunset Chevrolet, INC.
MILTON, WA
Lysa M|2019 GMC 2500HD Sierra
Confirmed Service Customer
10/8/2025
I was expecting your service department to coordinate on covered/uncovered repairs with my warranty company. Instead, I was charged for expensive diagnostics for repairs that were not covered by warranty, and was left in a worse place than where I started. I left a message for you to contact me regarding a refund, and heard nothing.
10/15/2025
Our team has acknowledged this review.
BONNEY LAKE, WA
Thomas P|2020 Chevrolet 3500HD Silverado
Confirmed Service Customer
10/9/2025
always friendly and helpful! Would not trust my vehicles any where else.
10/10/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
ORTING, WA
Kelsey W|2025 Chevrolet Trax
Confirmed Service Customer
10/8/2025
Always gets it done in a timely manner!
10/9/2025
Hi, we are so happy to read such a great review about Sunset Chevrolet, INC.! We are always more than happy to assist you if anything else comes up. Take care!
BUCKLEY, WA
Sig N|2023 Chevrolet Colorado
Confirmed Service Customer
10/8/2025
Service agent was very helpful and efficient. The service was completed in the time that they had allotted, and I was notified as soon as it was finished. All in all, a very good experience.
10/9/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
PUYALLUP, WA
Stuart D|2019 Chevrolet Colorado
Confirmed Service Customer
10/9/2025
No issues
10/10/2025
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
KENT, WA
Colin H|2025 Chevrolet Trailblazer
Confirmed Service Customer
10/9/2025
Very friendly and polite personnel.
10/10/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
GRAHAM, WA
Stephanie S|2024 Chevrolet Silverado 3500 HD
Confirmed Service Customer
10/15/2025
Always a joy to work with the Sunset Chevrolet team. From their ease of communication to their willingness to make the service appointment smooth and easy, I've never been disappointed. The team clearly loves their job, getting to laugh and have a little fun is a bonus!
10/16/2025
Wow, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
ENUMCLAW, WA
Delwyn K|2014 Chevrolet 3500HD Silverado
Confirmed Service Customer
10/12/2025
I'm a long time customer, my wife and I have bought 5 vehicles from your dealership. Happy customer, you did a good job on my 2014 3500.
10/13/2025
Thank you for your kind words! We truly appreciate your continued loyalty and are thrilled to hear that you've had a positive experience with our team. It's always a pleasure to assist you, and we look forward to serving you again in the future!
GRAHAM, WA
Bryant H|2025 Chevrolet Silverado 1500
Confirmed Service Customer
10/13/2025
Took me in early and was very professional.
10/14/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
ORTING, WA
Bruce F|2008 Chevrolet Silverado
Confirmed Service Customer
10/13/2025
excellent
10/14/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
EDGEWOOD, WA
Mark J|2016 Chevrolet Traverse
Confirmed Service Customer
10/10/2025
Making the appointment was simple. Everyone was friendly. They got the work done in a timely manner, as I sat in the waiting room. I have been going to Sunset Chevrolet since I purchased the car in 2016.
10/12/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
ORTING, WA
Cory Y|2023 Chevrolet Colorado
Confirmed Service Customer
10/10/2025
Got routine maintenance and tire rotation
10/12/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
LAKE TAPPS, WA
Curtis G|2019 Chevrolet 3500HD Silverado
Confirmed Service Customer
10/13/2025
The service was completed relatively quickly. The check in process was a bit clunky compared to normal. I talked to three different people about the service. The first was a man that walked up to the truck and wanted my keys. He was not wearing anything that let me know he worked there. He was nice enough but just seemed like a random guy asking for my keys.
10/14/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
PORT ORCHARD, WA
Martha S|2015 Chevrolet Tahoe
Confirmed Service Customer
10/14/2025
When you purchase a vehicle from your establishment and tell someone, their vehicle is under warranty, and Chevy will fix it. AND then they don't. The thousands of dollars come out of my pocket. To my knowledge I did everything I was told to do to do to my vehicle and bring it in when it needed an oil change and so on. I'm not the mechanic here. Even Jiffy Lube would email or call to remind you that you need to bring in your car for maintenance or suggest that weather change would you like us to look at the coolant, or can we look at AC and so on. So buying a vehicle from a large company like GMC, Chevy and was told that the transmission and motor would be covered if something went wrong. I am not happy with your service, and I was also told that because of the transmission not being covered that the motor is now void and that I would have to pay for that as well.... NOT HAPPY about that either. I just spent 14,000 in 3 weeks. That would have been a nice down payment on another vehicle. Which I will not be purchasing from Chevy. I really doubt that this will be published. However I will be sending a letter of disappointment.
10/17/2025
Our team has acknowledged this review.
SUMNER, WA
Nicholas W|2022 Chevrolet Tahoe
Confirmed Service Customer
10/14/2025
Friendly, knowledgeable. Didn’t feel pressured.
10/15/2025
We’re delighted you found our team friendly and knowledgeable—and even happier that you never felt pressured. That relaxed confidence is what we want every customer to feel, like the comfort of knowing you’re in the right hands from the moment you walk in.
PUYALLUP, WA
Anthony D|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
10/14/2025
As always, the customer service is great. I’m always in and out in less than an hour for an oil change. I bought three different trucks from Sunset Chev and I couldn’t be happier.
10/15/2025
Thank you for your continued loyalty—it truly means a lot! We’re thrilled to know you’ve enjoyed great customer service and quick visits every time. After three trucks and countless oil changes, it’s clear that Sunset Chev is more than just a dealership—it’s part of your driving story.
ENUMCLAW, WA
Robert M|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
10/15/2025
Quick & professional
10/16/2025
We're glad everything was completed quickly, professionally, and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
LAKE TAPPS, WA
Rebekkah W|2023 Chevrolet Blazer
Confirmed Service Customer
10/15/2025
The check in process was easy and Aiden who helped check my car in was very friendly and helpful. The work was complete on time. When I picked up my car, I wasn't given any information on the inspections that were paid for (brakes, multipoint, tires). I asked about the brake inspection specifically and the woman who was checking me out appeared to be annoyed to answer my question. She stated that the info "should be on my paperwork". I reviewed all the paperwork I was given and there was no info on any of the inspections. I text Aiden requesting the info. He apologized it wasn't shared with me at pick up and provided the info. I have always received such wonderful service at this location. Unfortunately, that was not the case when picking up my car this time. Disappointed with how the checkout went with the woman that helped me (Friday, 1010 about 400 pm). Aiden was great!
10/16/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
GRAHAM, WA
Carla B|2023 Chevrolet Trailblazer
Confirmed Service Customer
10/15/2025
Very professional and the service was done in a timely manner
10/16/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
GRAHAM, WA
Donald H|2000 Chevrolet Silverado 1500
Confirmed Service Customer
10/16/2025
They have always been friendly and professional every time I've returned for scheduled maintenance.....
10/17/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
FEDERAL WAY, WA
Larry G|2016 Chevrolet 3500HD Silverado
Confirmed Service Customer
10/17/2025
You have 0 communication with the customer, what little you do have can be a little testy. It may have stopped me from buying my new car from your dealership. Also, the job was not finished properly. You have always done well in the past, but things seem to have changed. Your sales staff played with their phone while I was asking about warranties on a new car, I have been thinking about buying. Your service is not what it used to be.
10/18/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
PUYALLUP, WA
Michael N|2022 Chevrolet Colorado
Confirmed Service Customer
10/15/2025
Great overall experience! They were able to get my truck in on short notice and completed the job earlier much than expected.
10/16/2025
Wow, we're glad you had such a wonderful experience with us! We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
BONNEY LAKE, WA
Kevin F|2016 GMC Yukon
Confirmed Service Customer
10/15/2025
Professional, quick service without effort to try to sell additional, unrequired services.
10/16/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
ORTING, WA
Daniel S|2024 Chevrolet Silverado 1500
Confirmed Service Customer
10/15/2025
Everything went well and I was kept updated and was completed early.
10/16/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
KENT, WA
Rhonda A|2020 Chevrolet Equinox
Confirmed Service Customer
10/15/2025
Lorenzo was awesome! I messed up and came 1 week early. He didn’t make me feel dumb and actually was able to find a spot to fit me in. I also got honest advice about my breaks!! Thank you again!!
10/16/2025
Thank you for choosing Sunset Chevrolet, INC. as your first choice for all your automotive needs! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
PUYALLUP, WA
Lisa C|2023 Chevrolet Traverse
Confirmed Service Customer
10/16/2025
Very welcoming and friendly i asked questions and I received knowledgeable feedback. Enjoy coming there thank you
10/17/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
DUPONT, WA
Charles W|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
10/17/2025
Always a pleasure visiting Sunset chevrolet
10/18/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
GRAHAM, WA
Joanne C|2017 Chevrolet Colorado
Confirmed Service Customer
10/17/2025
Pleasant and efficient
10/18/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
AUBURN, WA
David F|2024 Chevrolet Colorado
Confirmed Service Customer
10/17/2025
When I arrived at Sunset Chevrolet Lorenzo was waiting for me. He is spot on, Sunset Chevrolet is very lucky to have him. He was very organized and he treated me and my concerns with priority, I was very impressed with him. When I left Sunset Chevrolet on my way home the Service Tire Monitor symbol came on. When I arrived at my home I notified Lorenzo about the issue. He suggested that I picked up a nail or I had low tire pressure. I checked the tire pressure and all 4 tires were at 30 PSI. Lorenzo told me that the tire pressure requirement is located inside the front door. The tire pressure listed on the pickup was 35 PSI. Lorenzo did everything that he could, again he was spot on. Lorenzo told me that was very sorry for what happened. I took care of everything else and made sure that my truck was corrected, thank you.
10/18/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
PORT LUDLOW, WA
Daniel L|2019 Chevrolet Camaro
Confirmed Service Customer
10/17/2025
It pains me to write about my last trip to your service department because all of my previous visits to the dealership have been 5 stars. 1) your web site to schedule an appointment turned out to be very limited in scope, but I was unaware until your basic oil change service advisor explained that to me. So in the future, if I have nuanced special issues, the I need to call into the Service Department and speak specifically with a Service Advisor. 2) I asked for a technician to review both my right side tires for damage if cosmetic or serious safety hazard as someone had run me off the main road and the tires are cut on the sidewalls. Now my pressure sensors [on the dashboard] show 5 psi disparities between both right side tires versus both left side tires. Ergo, I feel that I will need to return to the Service Department to address the psi tire issues and proceed with a full wheel alignment as the car doesn't seem to ride as smooth since the near collision with a car that forced me off the road. Please note that this really isn't a fault on any specific person(s), but it was the first occasion where my visit was a little shy of all my previous appointments. Please feel free to contact me directly if you need me to expound. I really dislike texts or email surveys.
10/20/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
TACOMA, WA
Frank H|2011 Chevrolet Silverado
Confirmed Service Customer
10/20/2025
Great
10/21/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
FIFE, WA
Donald W|2022 Chevrolet 3500HD Silverado
Confirmed Service Customer
10/21/2025
I got in a bit early, got checked in and waited. I got the work done I needed and was advised I needed an engine air filter so I got that exchanged, too. I was told the work would take about an hour and it did.
10/22/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
BUCKLEY, WA
Armando V|2015 Chevrolet 2500HD Silverado
Confirmed Service Customer
10/21/2025
i request a brake inspection day wanted to change something that is not needed
10/22/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
PUYALLUP, WA
William A|2025 Chevrolet Silverado 3500 HD
Confirmed Service Customer
10/21/2025
I have bought 11 vehicles from jake and he takes care of my family's vehicles sunset treats you like a friend and family best place in my book
10/22/2025
Thank you for your kind words! We truly appreciate your continued loyalty and are thrilled to hear that you've had a positive experience with our team. It's always a pleasure to assist you, and we look forward to serving you again in the future!
BELFAIR, WA
Gerald W|2015 Chevrolet Trax
Confirmed Service Customer
10/22/2025
good humored, professional, time appropriate
10/23/2025
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
TACOMA, WA
Jaime A|2016 Chevrolet 2500HD Silverado
Confirmed Service Customer
10/22/2025
The service writer took care of my truck needs and communicated with me promptly
10/23/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
PUYALLUP, WA
Donald E|2022 Chevrolet 3500HD Silverado
Confirmed Service Customer
10/23/2025
Chelsea was great, she listened and communicated clearly throughout the visit. Couldn’t have been better!
10/25/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
COVINGTON, WA
Michael S|2022 Chevrolet Colorado
Confirmed Service Customer
10/23/2025
Service and people are top notch
10/25/2025
Wow, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
ISSAQUAH, WA
Dennis O|2024 Chevrolet Trax
Confirmed Service Customer
10/23/2025
Love the speediness of checking in and the friendly atmosphere
10/25/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
FIFE, WA
Airan G|2025 Chevrolet Suburban 1500
Confirmed Sales Customer
10/24/2025
I gotta say, i had a great experience at the dealership, from the moment I arrived there, sales professional Craig Weidner Jr. attended me with a great and genuine attitude. Craig showed me every vehicle I liked and was really knowledgeable of his work that he mentioned every little detail regarding every vehicle’s specification. Craig allowed me and help me to clear any doubt I had from any vehicle and helped me find the right vehicle that satisfied me. Craig and I spent about 6 or more hours together and always held his professionalism, amazing attitude and assistance during all the process. Craig has maintained a professional communication with me as the process continues for regular documents or information needed. Please give that man a raise, he deserves it, if it wasn’t for him, I would’ve end at a different dealership.
CRAIG WEIDNER
10/26/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
GRAHAM, WA
Kevin C|2023 GMC Sierra 1500
Confirmed Service Customer
10/27/2025
great service, I showed up very early to my appointment and they were happy to get it done early
10/28/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
SUMNER, WA
Joyce T|2014 Chevrolet Equinox
Confirmed Service Customer
10/17/2025
Always taken care of
10/18/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
OLYMPIA, WA
Patricia P|2026 Chevrolet Traverse
Confirmed Sales Customer
10/23/2025
You always are great!!!!!!!!!!!!!
JACOB MAYRHOFER
10/25/2025
Wow, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
BELLEVUE, WA
Steven M|2014 Chevrolet Traverse
Confirmed Service Customer
10/23/2025
Very friendly and helpful.
10/25/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sunset Chevrolet, INC.! We look forward to your next visit! Take care!
PUYALLUP, WA
Steve A|2016 Chevrolet Colorado
Confirmed Service Customer
10/23/2025
I dropped my Chevy Colorado early in the morning and they got on it right away when they came into work. Lorenzo was very helpful and explained everything to me and reassure everything will be OK on my vehicle when they worked on it I was satisfied I plan to have additional work done later on everything I’m doing is it pre-maintenancefor activity Lorenzo his cell said you’re very proactive about it. That’s good.
10/25/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
BUCKLEY, WA
Gary B|2004 Chevrolet Silverado 1500
Confirmed Service Customer
10/25/2025
Everything was done to my truck with loving care. The only problem was it seemed to take for ever as your staff was short handed and they were back logged and running late
10/26/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
TACOMA, WA
Christopher C|2019 Chevrolet Camaro
Confirmed Service Customer
10/25/2025
In and out quickly very professional!!!
10/26/2025
We’re so glad to hear your visit was quick and professional—just the way service should be! Our team loves keeping things smooth and efficient so you can get back to what matters most. We’ll be ready to do it again next time you stop in!
LAKEWOOD, WA
Donald R|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
10/27/2025
The Sumner dealership notified me that my truck was ready. I drove 25 miles to get to the dealership and when I jumped in the truck the recalled issues weren’t fix. My wife again drove 25 miles to pick me up at the Sumner dealership. The dealership had the truck for overnight and into the next day.The recall issue was to last 1 hour.
10/29/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
AUBURN, WA
Christian A|2019 GMC 1500 Sierra
Confirmed Service Customer
10/27/2025
Oil change and tire pressure sensors replaced, also fixed a squeaky belt fast and friendly service
10/28/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
SUMNER, WA
John H|2013 Chevrolet 2500HD Silverado
Confirmed Service Customer
10/28/2025
Prompt and professional service, as everytime I take my truck in.
10/29/2025
We’re thrilled to hear your service is consistently prompt and professional every time you bring your truck in! Thank you for your continued trust — we look forward to keeping your visits seamless and reliable.
TACOMA, WA
Brian D|2008 Chevrolet Silverado
Confirmed Service Customer
10/31/2025
Went in for a regular oil change, was in and out in 30 minutes!
11/1/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
BUCKELY, WA
John S|2023 Chevrolet Tahoe
Confirmed Service Customer
10/31/2025
We have had really good service with the Sumner location on our oil changes. We bought our Tahoe from the Sumner location, but when something went wrong last summer with our Tahoe, the Sumner location did not have the time for us, we tried to get help, but the Sumner Location put us off..so this kind of hurt our next buying our next vehicle from the Sumner location........... We still say Thank goodness for the Auburn WA location, that went above and beyond to help us.
11/1/2025
Hi, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LAKE TAPPS, WA
Gene W|2005 Chevrolet Silverado 2500HD
Confirmed Service Customer
10/31/2025
The intake lady was very curtious. I am a little hard of hearing and she answered the questions I asked and it was easy to understand.
11/1/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
LAKEBAY, WA
James R|2016 Chevrolet Tahoe
Confirmed Service Customer
10/31/2025
MY TAHOE WAS AT THE DEALERSHIP TO HAVE THE WATER PUMP REPLACED. IT WAS SUPPOSED TO BE COVERED UNDER A WARRANTY I PURCHASED FROM THE DEALERSHIP , BUT WAS NOT BECAUSE WHEN I HAD TO HAVE MY FAN MOTOR REPLACED THEY DIDN'T PUT 2 GALLONS OF FLUID INTO MY SYSTEM........NOW WITH THE DEALERSHIP KNOWING ALL OF THAT WHEN THEY REPLACED THE WATER PUMP, THEY DIDN'T DRAIN AND FLUSH MY SYSTEM AND ONLY ADDED OVER A GALLON OF FLUID TO MY SYSTEM LEAVING MY WARRANTY THAT I PAID OVR $3500 FOR AT THE DEALERSHIP VOID.
11/1/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
FEDERAL WAY, WA
Elmer H|2025 Chevrolet Traverse
Confirmed Service Customer
11/1/2025
This was the vehicles first oil change and tire rotation. Service was excellent and speedy. The car was an orphan as it was purchased in another state and from a different dealership. It has now found a home base.
11/2/2025
We’re delighted your vehicle’s first service went so smoothly—and even happier to know it’s found its new home base with us! Every car has a story, and we’re honored to be part of yours. Excellent, speedy service is what we strive for, and we look forward to being the place your “orphan” car always feels right at home.
PUYALLUP, WA
Shastina M|2016 Chevrolet Malibu Limited
Confirmed Service Customer
11/1/2025
After receiving an oil change my car started to hesitate as soon as I drove off the lot! At that time I did not think much about it until my car died several times! I took it back to Sunset Chevrolet and come to find out they did not put my hose back together into my air filter box so my car was taking too much air in! It was taken care of, but it should not have happened in the first place!
11/2/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
TACOMA, WA
Stephen R|2025 Chevrolet Blazer
Confirmed Sales Customer
11/1/2025
Amazing, Jake helped us find yet another new chevy to add to are collection!!!! Working with Jake when we want another vehicle has been amazing over the last 11 years and 3 cars purchased from Jake at Sunset and we have always left happy
JACOB MAYRHOFER
11/2/2025
We can’t thank you enough for such a loyal and heartfelt review! Jake will be thrilled to know he’s helped you find not one but three vehicles over the past eleven years. Building that kind of lasting relationship is what we value most, and your continued trust truly fuels us. Here’s to many more miles—and maybe another Chevy—to add to your collection!
TACOMA, WA
Danielle B|2012 Chevrolet Silverado
Confirmed Service Customer
11/1/2025
Came in for an oil change. It was while I waited. Had time to check out the new inventory and sit and relax a bit. Next thing I know the truck was finished and ready to go. Maybe 45 mins.
11/2/2025
We’re so glad your oil change visit went smoothly and efficiently! It sounds like you enjoyed some well-deserved relaxation time while we took care of your truck. That’s exactly the kind of balance we strive for—comfort for you, care for your vehicle. We hope your next visit is just as quick and enjoyable!
SUMNER, WA
Paul S|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
11/1/2025
Always a pleasure when dealing with the service department.
11/2/2025
It’s such a joy to hear that every visit to our service department continues to be a pleasure for you. Familiar faces, dependable service, and genuine care—those are the values we love bringing to every experience. We can’t wait to make your next visit just as effortless and welcoming!
PUYALLUP, WA
Pamela F|2016 Chevrolet Colorado
Confirmed Service Customer
11/1/2025
I would like to relay my appreciation for all the assistance that your team has provided in arranging for a rental car and keeping me updated on what repairs and parts needed. Thank you all again
11/2/2025
Your thoughtful words mean a lot to our team! We’re so glad to know our efforts in arranging your rental car and keeping you informed made the process easier for you. Helping customers feel cared for at every step is exactly what keeps us motivated each day—thank you for reminding us why we do what we do. We hope every future visit feels just as smooth and reassuring!
LAKEWOOD, WA
Deborah L|2019 Chevrolet Traverse
Confirmed Service Customer
10/28/2025
Service person Matt was well informed about our heater problem. Intermittent problem may come back. If it does call him.
10/29/2025
We’re happy Matt could provide helpful guidance for your heater issue. Fingers crossed the intermittent problem stays away — and if it returns, we’re just a call away to make sure it’s fully taken care of.
SUMNER, WA
James M|2019 Chevrolet 3500HD Silverado
Confirmed Service Customer
10/29/2025
Very friendly people and easy process. Thank you
10/30/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Sunset Chevrolet, INC. and we hope to see you again soon!
TACOMA, WA
Michael T|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
10/29/2025
Lorenzo really helped me, made me feel like everything was being taken care of
10/30/2025
Hello, we're happy to hear you had a positive experience with our staff! We look forward to helping again in the future. Take care!
LAKE TAPPS, WA
Ruben N|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
10/30/2025
Came in was greeted by staff they took my Truck oil was changed in a timely manor and i was on my way. Thank you
11/1/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
COVINGTON, WA
Timothy H|2015 Chevrolet Tahoe
Confirmed Service Customer
10/30/2025
Friendly people
11/1/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
PUYALLUP, WA
Bonnie H|2024 Chevrolet Silverado 3500 HD
Confirmed Service Customer
10/31/2025
Everything was done as agreed upon.
11/1/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
PUYALLUP, WA
Steven S|2025 Chevrolet Equinox
Confirmed Service Customer
11/3/2025
regular oil change and tire rotation. got in and out under the estimated time. service was professional and friendly.
11/4/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
GIG HARBOR, WA
Kenneth L|2019 Chevrolet 3500HD Silverado
Confirmed Service Customer
11/4/2025
It was good!
11/6/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
EATONVILLE, WA
Thomas K|2013 Chevrolet Equinox
Confirmed Service Customer
11/4/2025
Great customer service.
11/5/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
PUYALLUP, WA
Brad M|2026 Chevrolet Silverado 3500 HD
Confirmed Sales Customer
11/3/2025
Every experiance was great!!
COREY SCHELLHAS-KLEEBERGER
11/4/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
WINLOCK, WA
Zachary D|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
11/3/2025
Great people, high-quality add-ons, great vehicles, excellent deal with oil changes and powertrain warranty for life!
BENJAMIN MYERS
11/4/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
PUYALLUP, WA
Luis F|2015 Chevrolet Impala
Confirmed Service Customer
11/3/2025
Took both vehicles in and used different tech for a reason. The tech that took care of my silverado handed off to the tech taking care of my impala. Needless to say that she screwed up of clearly informing me of what vehicle she was referring to and my wife had to turn around and return to have the work done on the impala. Wasted an entire day. Not to mention that this is a recurring issue and didn't need a diagnostic test just change the purge valve as requested
11/4/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
OLYMPIA, WA
Rodney D|2023 Chevrolet Colorado
Confirmed Service Customer
11/6/2025
Great people
11/7/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
GRAHAM, WA
Huu A|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
11/7/2025
Lorenzo is great! Responsive and professional with authentic communication about the service for my truck. Thank you Sunset Chevrolet!
11/8/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
UNIVERSITY PLACE, WA
Cameron Z|2022 Chevrolet 3500HD Silverado
Confirmed Service Customer
11/7/2025
Service guy was nice Very professionally dressed and well spoken
11/8/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GRAHAM, WA
James S|2016 Chevrolet Colorado
Confirmed Service Customer
11/8/2025
Very fast check in. Staff was very nice and professional. Waiting area was comfortable and offered fresh coffee. I am happy I am a Sunset Chey customer.
11/9/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
AUBURN, WA
Marc C|2022 Chevrolet 3500HD Silverado
Confirmed Service Customer
11/10/2025
Our service was completed promptly as usual. Unfortunately, the technician responsible for reseting tire pressures didn't do so. We also had problems with scheduling. We called on October 22nd, got an appointment on Monday November 3rd. I discovered a problem with my tailgate so I called on the 29th to see if it could be looked at when I had it in for service. I was informed that I did NOT have an appointment on the 3rd. I was accused of calling a Sunset Chevrolet dealer in Florida. Unless Florida has a 253 area code, I called you. As far as the tailgate goes, I was told you would need it all day to troubleshoot. I ordered a new switch and in less than 30 minutes had it installed and my tailgate working as normal.
11/11/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
VAUGHN, WA
Paul C|2004 Chevrolet Avalanche
Confirmed Service Customer
11/4/2025
Fast and friendly
11/6/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
FEDERAL WAY, WA
Michael B|2021 Chevrolet Trailblazer
Confirmed Service Customer
11/5/2025
Great communication and service
11/6/2025
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
PUYALLUP, WA
Anne C|2024 Chevrolet Silverado 1500
Confirmed Service Customer
11/6/2025
The Sunset Chevrolet staff was very friendly and professional.
11/7/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
SPANAWAY, WA
Albert S|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
11/7/2025
No comments.
11/8/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
SPANAWAY, WA
William M|2025 Chevrolet Colorado
Confirmed Sales Customer
11/9/2025
our experience with Lisa Greenwood and Lap were excellent. great truck buying experience, well done, Bill and Carla
LESA GREENWOOD
11/10/2025
Thank you for highlighting some of our team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
PUYALLUP, WA
Philip M|2025 Chevrolet Colorado
Confirmed Service Customer
11/11/2025
I received my oil change and tire rotation. Oil change was free, but I had to pay for my tire rotation. Shouldn’t the tire rotation be free too? Since I bought the vehicle brand new in February of 2025.
11/11/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
SUMNER, WA
Gary C|2014 Chevrolet 3500HD Silverado
Confirmed Service Customer
11/12/2025
Quick service with attention to detail!
11/13/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
ISSAQUAH, WA
Matthew S|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
11/12/2025
Wasn't able to get tires rotated due to broken lift.
11/13/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
PUYALLUP, WA
Michael R|2021 Chevrolet 3500HD Silverado
Confirmed Service Customer
11/12/2025
Very nice people to work with.
11/13/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
BONNEY LAKE, WA
Stanley Y|2022 Chevrolet Camaro
Confirmed Service Customer
11/13/2025
Polite, good job.
11/14/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
COVINGTON, WA
Timothy R|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
11/14/2025
good visit
11/15/2025
Thank you for your feedback! We’re glad your visit went well.
TACOMA, WA
Ralph C|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
11/14/2025
service person was good at what he dose
11/15/2025
We appreciate your feedback! It’s great to hear your service person did a good job—can’t wait to assist you again.
GRAHAM, WA
Michael M|1997 Chevrolet C/K 1500
Confirmed Service Customer
11/15/2025
Great job
11/16/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
SUMNER, WA
Christopher P|2016 Chevrolet Cruze Ltd
Confirmed Service Customer
11/17/2025
Oil was changed and the car runs as it always has.
11/18/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
PUYALLUP, WA
Michael T|2005 Chevrolet Silverado 2500HD
Confirmed Service Customer
11/17/2025
Supplied me a ride back to get my truck when I couldn't find a ride.
11/18/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
PUYALLUP, WA
Andrew B|2026 Chevrolet Tahoe
Confirmed Sales Customer
11/17/2025
Mike Cain crushed it, found vehicle at Puyallup dealership and got dealer transfer done and got us the 2026 Chevy Tahoe High Country we wanted.
MICHAEL CAIN
11/18/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
SEATTLE, WA
Andy B|2020 Chevrolet Equinox
Confirmed Service Customer
11/18/2025
Sales guy dan was awesome he even gave us some salmon he caught which was cool
11/19/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
TACOMA, WA
Barbara C|2022 Chevrolet Colorado
Confirmed Service Customer
11/19/2025
Always friendly professional help
11/20/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
LAKEWOOD, WA
Robert K|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
11/20/2025
We were having issues with our Chevy Silverado. Brought it in and ended up paying over $600 and only had a belt replaced. We already said what was wrong with the truck and the diagnostic are ridiculously expensive and still having to pay $360 for just the belt. What a rip off. Also the transmission is bad and the truck isn’t even 7 years old yet. There was a recall on different models with the same issue but we were told not our model. Even though what is wrong with our truck is the same as the class action lawsuit. We were told our warranty is void because we weren’t in compliance. It seems like a bit of a scam to get out of fixing a known issue. I felt the customer service was unkind and not caring about the situation and just wanted to be done with helping us and gave us a number to call. Awesome, I love getting the run around! Honesty and Integrity goes a long way. If the truck you sold has known issues fix it.
11/25/2025
Our team has acknowledged this review.
PUYALLUP, WA
Maria R|2016 Chevrolet 2500HD Silverado
Confirmed Service Customer
11/20/2025
There was a lot of problems with my vehicle. You can talk to them service manager he knows.
11/21/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
ORTING, WA
Gary G|2014 GMC 1500 Sierra
Confirmed Service Customer
11/20/2025
I question the cost of the headlight replaced. Also, why am I not getting free oil changes since I did purchase the truck from you. I keep hearing ads.
11/21/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
EDGEWOOD, WA
Ellen W|2026 Chevrolet Trailblazer
Confirmed Service Customer
11/21/2025
Quick and east
11/22/2025
It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!
KENT, WA
Laurie W|2021 Chevrolet Trailblazer
Confirmed Service Customer
11/21/2025
I am always impressed by the professional level of service and the friendliness of the employees. I recommend you facility anytime someone asks me to take their car for service.
11/22/2025
Thank you so much for your kind words. We truly appreciate your continued trust and are glad to hear that our team’s professionalism and friendliness stand out to you. Your recommendation means a lot to us, and we look forward to serving you again.
BONNEY LAKE, WA
Beckie A|2022 Chevrolet Trailblazer
Confirmed Service Customer
11/21/2025
Everyone is very nice and the dealership is very clean. I went for my 6 months oil change and also had them rotate my tires. Aidan Smith was very nice and said it would be about 1 hour. I waited for 1 hour 45 minutes, so Aidan apologized for the long wait and because of the wait time he waived the fee for the tire rotation. Very nice
11/22/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
TACOMA, WA
William J|2025 Chevrolet Trailblazer
Confirmed Service Customer
11/23/2025
Exactly as you should expect. on time and high quality.
11/24/2025
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
PUYALLUP, WA
Cory M|2022 Chevrolet Colorado
Confirmed Service Customer
11/23/2025
Everything was ready to go on arrival, and it was a quick in-and-out for my oil change and tire rotation. And everyone was so kind and professional.
11/24/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
POULSBO, WA
Jason F|2022 GMC 3500HD Sierra
Confirmed Service Customer
11/12/2025
Easy scheduling and great service!
11/13/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
SHELTON, WA
Quincy J|2022 Chevrolet Equinox
Confirmed Service Customer
11/12/2025
Fast oil change, but didn't check all of the filters. I have cabin filter the are at 20% of life and wasn't ask if I wanted it changed.
11/13/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
KENT, WA
Edmon B|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
11/14/2025
Great service and fantastic people.
11/15/2025
What a fantastic review! We’re glad you enjoyed great service and amazing people—looking forward to your next visit.
WAUNA, WA
John W|2016 Chevrolet Colorado
Confirmed Service Customer
11/17/2025
Matt and his service crew did a great job. They got me in and out in just a couple of hours.
11/18/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
BUCKELY, WA
Kim L|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
11/18/2025
Jake did an very good job explaining everything on the truck
JACOB MAYRHOFER
11/19/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
TACOMA, WA
Susan E|2017 Chevrolet Equinox
Confirmed Service Customer
11/18/2025
Very enjoyable and pleasant
11/19/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BONNEY LAKE, WA
Andrew W|2024 Chevrolet Colorado
Confirmed Service Customer
11/19/2025
On time quick and what I asked for. All good
11/20/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
ORTING, WA
Tammie & Jeff M|2018 Chevrolet 3500HD Silverado
Confirmed Service Customer
11/19/2025
It's always been a good experience for my oil changes & service.
11/20/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Sunset Chevrolet, INC. and we hope to see you again soon!
PUYALLUP, WA
Kori B|2026 Chevrolet Colorado
Confirmed Sales Customer
11/22/2025
Oliver was great
OLIVIER DERON
11/23/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
ALGONA, WA
Larry R|2025 Chevrolet Silverado 1500
Confirmed Service Customer
11/22/2025
Good as always
11/23/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
PT HADLOCK-IRONDALE, WA
Raymond B|2013 GMC 1500 Sierra
Confirmed Service Customer
11/24/2025
Always friendly, courteous, and efficient. Im a long time satisfied customer and will continue to be.
11/25/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
PUYALLUP, WA
Lori H|2026 Chevrolet Trax
Confirmed Sales Customer
11/25/2025
Jake was awesome. Very knowledgeable and happy to make me happy. That’s why I keep coming back.
JACOB MAYRHOFER
11/26/2025
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to him. We truly appreciate your continued trust in our team and look forward to serving you again soon!
TACOMA, WA
Tara D|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
11/25/2025
Always a pleasure having truck serviced at sunset chevrolet
11/26/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
PUYALLUP, WA
Chris P|2018 Chevrolet Suburban
Confirmed Service Customer
11/25/2025
I was able to schedule an appointment for drop off when I wanted. Some dealerships are months out to schedule an oil change
11/26/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
AUBURN, WA
Delilah C|2026 Chevrolet Trax
Confirmed Sales Customer
11/25/2025
Mike was/is my salesman, amazing guy. Very personable, super helpful, best car buying experience!
MICHAEL CAIN
11/26/2025
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to him. We truly appreciate your continued trust in our team and look forward to serving you again soon!
SPANAWAY, WA
Michael H|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
11/25/2025
Refreshing to have a low pressure sales experience unlike the other dealerships we visited. Dino listened to what we were looking for and found two options for us to choose from. I really don’t like being told what I need or the games played by some salespeople, just listen to your customers.
DINO MATTONI
11/26/2025
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!
PUYALLUP, WA
Katherine C|2013 Buick Verano
Confirmed Service Customer
11/26/2025
Service was quick, thorough, and done well.
11/27/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
LAKEWOOD, WA
Kerrie F|2019 Chevrolet Equinox
Confirmed Service Customer
11/24/2025
Drove away with digital tire monitoring alert the same night I drove it home, goes to show the level of maintenance and attention to detail, and care lacks.
11/25/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
TACOMA, WA
Werner I|2025 Chevrolet Corvette Z06
Confirmed Service Customer
11/25/2025
Service was fast and exactly as expected.
11/26/2025
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
PUYALLUP, WA
Richard M|2023 Chevrolet Colorado
Confirmed Service Customer
11/26/2025
As always, the staff at Sunset Chevrolet are still friendly and always willing to help make my time there go as smooth as possible. I took my Colorado in for servicing and the truck was put into the shop right at my appointment time. It was done in less than an hour. The service staff informed me of things that might have to be replaced in the furture.
11/27/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
TACOMA, WA
Cris S|2016 Chevrolet Cruze
Confirmed Service Customer
11/26/2025
Outstanding service. Thank you
11/27/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
FEDERAL WAY, WA
Jose F|2023 GMC Yukon
Confirmed Service Customer
12/1/2025
Outstanding service as always
12/2/2025
Thank you so much for your kind words and continued trust! We're thrilled to hear that your experience has been consistently excellent, and we truly appreciate your feedback. We look forward to continuing to assist you with your vehicle needs!
SPANAWAY, WA
Orlando A|2025 Chevrolet Colorado
Confirmed Service Customer
12/2/2025
Top notch service. Professional, courteous and efficient.
12/3/2025
Thank you for your feedback! We’re glad to hear you had a positive experience and found our team professional, courteous, and efficient. We appreciate your support!
SEATTLE, WA
Aaron D|2018 Chevrolet Cruze
Confirmed Service Customer
12/3/2025
I had left my car for an oil change. Got fitted in even though it was pretty last minute, and they got it done quicker than expected.
12/4/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
RENTON, WA
Shane T|2015 Chevrolet 2500HD Silverado
Confirmed Service Customer
11/26/2025
Great customer service. Always take care of my truck.
11/27/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
PUYALLUP, WA
Dennis D|2022 Chevrolet 3500HD Silverado
Confirmed Service Customer
11/27/2025
Very professional, Friendly and knowledgeable!
11/28/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
BEND, OR
Bruce B|2024 Chevrolet Blazer
Confirmed Service Customer
11/27/2025
Great service great staff.
11/28/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
TACOMA, WA
Jeffery D|2019 GMC 1500 Sierra
Confirmed Service Customer
11/27/2025
Fast and friendly!
11/28/2025
Hi, thank you for taking the time to leave a review for us at Sunset Chevrolet, INC.! We're looking forward to your next visit!
TACOMA, WA
John H|2025 Chevrolet Silverado 1500
Confirmed Service Customer
11/27/2025
The staff is friendly. The work was completed in a timely manner. Scheduling appointments for a time that fit my schedule is easy.
11/28/2025
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
ENUMCLAW, WA
Michael R|2021 Chevrolet 3500HD Silverado
Confirmed Service Customer
11/27/2025
Got truck fixed, little pricey but truck seems to be repaired
11/28/2025
Hi, thank you for taking the time to leave us this information about your recent visit. We value your feedback and look forward to assisting you next time. If you have any further questions, please give us a call. We're always happy to help!
GRAHAM, WA
Bill K|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
11/29/2025
Your employees were courteous, professional, and my vehicle was done when I was told it would be.
11/30/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
PUYALLUP, WA
Gary M|2025 Chevrolet Colorado
Confirmed Service Customer
11/29/2025
Everything went well. Thank you!
11/30/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
EATONVILLE, WA
Allen T|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
12/2/2025
Great service!
12/3/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
EATONVILLE, WA
George M|2021 Chevrolet Camaro
Confirmed Service Customer
12/3/2025
Very fast and quick service. We were in and out in 45 min
12/4/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
GRAHAM, WA
Mark J|2016 Chevrolet Traverse
Confirmed Service Customer
12/3/2025
They were friendly and courteous when I brought my vehicle in. They called within hours to give me an update of the repair, and what needed to be done. They gave me a time frame for getting the part and when that would be installed. Then they got the work completed sooner than anticipated. I was happily surprised when they called early to say my vehicle could be picked up.
12/4/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
ORTING, WA
Bud W|2025 Chevrolet Tahoe
Confirmed Sales Customer
12/4/2025
It was friendly and wasy
JACOB MAYRHOFER
12/5/2025
Hi, thank you for taking the time to leave a review for us at Sunset Chevrolet, INC.! We're looking forward to your next visit!
PORT ORCHARD, WA
William E|2025 Chevrolet Colorado
Confirmed Sales Customer
12/4/2025
Great experience. Dan had the truck ready for our test drive. Lap helped us though all the financing.
CHARLES RECTOR
12/5/2025
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. We sincerely value your business and look forward to your next visit. Take care!
ISSAQUAH, WA
Thomas L|2022 Chevrolet Trax
Confirmed Service Customer
12/4/2025
Very pleasant clerk and timely!
12/5/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
SUMNER, WA
Gabriel D|2017 Chevrolet Bolt EV
Confirmed Service Customer
12/7/2025
The $250 I spent to diagnose the "side detection system" in my 2017 Chevy Bolt EV was a complete waste. Your dealership misdiagnosed the problem and wanted to charge me $900 plus tax to replace a part that is working fine. I paid the $250 diagnoses fee to get my car back but declined the $1000 repair because I didn't believe that the part I had replaced was defective and I was right. I went home and turned off the parking assist option and now the blind spot monitor you said was broken is working perfectly fine. The problem was not the blind spot sensor that you wanted to replace but one of the bumper parking assist sensors. I wish I had done some more work on my own and saved my money. You owe me a refund.
12/8/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
BONNEY LAKE, WA
Marcia B|2026 Chevrolet Equinox
Confirmed Sales Customer
12/8/2025
Everyone we worked with at Sunset was kind and helpful. Made the experience very pleasant and easy.
CHARLES RECTOR
12/9/2025
Thank you! We’re glad the team at Sunset Chevrolet made your experience pleasant and easy.
SPANAWAY, WA
Steven A|2017 Chevrolet Camaro
Confirmed Service Customer
12/9/2025
Friendly staff and total time in shop acceptable
12/10/2025
Thanks for the friendly feedback—glad the timing felt right for you! Appreciate you stopping in.
MILTON, WA
Patrick R|2024 Chevrolet Silverado 3500 HD
Confirmed Service Customer
12/3/2025
Great service as always
12/4/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
graham, WA
Michael M|2010 Chevrolet Silverado
Confirmed Service Customer
12/3/2025
LOF In and out.
12/4/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
TACOMA, WA
Michael S|2022 Chevrolet Colorado
Confirmed Service Customer
12/3/2025
Great people
12/4/2025
That’s awesome to hear! We’re so grateful for your trust and support. The team is always here for you, and we look forward to serving you again!
ISSAQUAH, WA
Kevin A|2016 Chevrolet 2500HD Silverado
Confirmed Service Customer
12/3/2025
The team at Sunset are great! They do quality work, are super friendly and knowledgeable.
12/4/2025
That’s awesome to hear! We’re so grateful for your trust and support. The team is always here for you, and we look forward to serving you again!
PUYALLUP, WA
Randal T|2020 Chevrolet 3500HD Silverado
Confirmed Service Customer
12/5/2025
All went well
12/6/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
TACOMA, WA
Nicole L|2013 Chevrolet 1500 Suburban
Confirmed Service Customer
12/5/2025
Friendly advisor and the wait was not that long..
12/6/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
LAKE TAPPS, WA
Michael M|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
12/5/2025
Called had a appointment the next day in and out
12/6/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
PUYALLUP, WA
Brian F|2016 Chevrolet Sonic
Confirmed Service Customer
12/6/2025
Exceptionally quick and very friendly
12/7/2025
Hi, thank you for the high star rating and for the wonderful review! We do hope we can be of assistance in the future. Take care!
ENUMCLAW, WA
Cyrus V|2022 Chevrolet Tahoe
Confirmed Service Customer
12/10/2025
Awesome service as usual!
12/11/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
SPANAWAY, WA
Sylvia H|2025 Chevrolet Equinox
Confirmed Service Customer
12/10/2025
I like the free oil changes for life! Scheduling on line is a process that needs work but talking to the call center is a pleasure. My car was ready for me as promised
12/11/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
BONNEY LAKE, WA
Debra M|2024 Chevrolet Equinox
Confirmed Service Customer
12/9/2025
Everyone was professional and quick.
12/10/2025
Appreciate your kind words about our quick and professional team—thanks for coming by!
PACIFIC, WA
Andy B|2026 Chevrolet Equinox
Confirmed Service Customer
12/10/2025
Service was great got me in and out within an hour
12/11/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
TACOMA, WA
Christopher C|2017 GMC Acadia
Confirmed Service Customer
12/10/2025
Great job
12/11/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
LAKEWOOD, WA
Cork D|2021 Chevrolet Tahoe
Confirmed Service Customer
12/11/2025
Everything was great.
12/12/2025
Your simple and upbeat feedback is truly appreciated, and we’re glad everything about your visit was great. Thank you for sharing this bright and positive note.
PUYALLUP, WA
Robert T|2013 Chevrolet 2500HD Silverado
Confirmed Service Customer
12/12/2025
I arrived a few minutes early but the techs started the process of checking me in right away. I was pleased they started right away on the oil change and tire rotation. I was pleased with the proper tire pressure inflation as requested for front and back. The job was completed in the estimated time and the tech was very efficient.
12/13/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
SEATAC, WA
Jereme S|2024 Chevrolet Silverado 3500 HD
Confirmed Service Customer
12/12/2025
Courteous and quick
12/13/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
TENINO, WA
Brandon K|2015 Chevrolet 3500HD Silverado
Confirmed Service Customer
12/14/2025
Not a very welcoming environment. You almost get the vibe from the front desk as if you are bothering them by being there. As someone who has been coming there for years there has been a noticeable change in culture as the face at the service desk changed. Repairs that I asked for were done and working appropriately. Scratching my head as to why it took 24 hours to troubleshoot my Digital DEF. Asked the service desk gentleman Matt if they could replace my passenger headlight that just went out, he replied,” I’ll take care of it.” But I never did.
12/15/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
UNIVERSITY PLACE, WA
Mark R|2015 Chevrolet Cruze
Confirmed Service Customer
12/15/2025
Kept car very long. Did not fix problem. Rude with customer.
12/16/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
LAKE TAPPS, WA
Bill N|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
12/12/2025
Friendly, knowledgeable service technicians. Always a pleasure dealing with Sunset Chevrolet.
12/13/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
FEDERAL WAY, WA
Paula G|2023 Chevrolet Trailblazer
Confirmed Service Customer
12/15/2025
Great service professional and knowledgeable service reps
12/16/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Sunset Chevrolet, INC. and we hope to see you again soon!
TACOMA, WA
Jeffrey A|2026 Chevrolet Colorado
Confirmed Sales Customer
12/16/2025
My experience with the purchase of my new Colorado was excellent! Corey did an outstanding job with his knowledge of the vehicle options and explained how everything works. When I know of anyone looking for a new vehicle I will definitely send them to Sunset Auto group.
COREY SCHELLHAS-KLEEBERGER
12/17/2025
Hi, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. We want to sincerely thank you for choosing Sunset Chevrolet, INC. and we hope to see you again soon!
SUMNER, WA
Edwin S|2015 Chevrolet 3500HD Silverado
Confirmed Service Customer
12/16/2025
Christine did an excellent job of keeping me up-to-date taking care of my every need taken care of all the service on the vehicle. I can never say enough about her professionalism and I commend her for a customer service. Thank you.. Skip
12/17/2025
Thank you for the review! Our staff is committed to providing each of our clients with the best automotive experience We're looking forward to your next visit with us!
EATONVILLE, WA
David D|2011 Chevrolet Camaro
Confirmed Service Customer
12/17/2025
Sunset Chevrolet is the only auto service that I would use. It is so clean in the service area, it reminds me of a hospital or nice restaurants kitchen! I especially like my service advisor Chelsea Garrett and trust her advice.
12/18/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
LAKE TAPPS, WA
Maria E|2020 Chevrolet Tahoe
Confirmed Service Customer
12/17/2025
Everting is perfect thank
12/18/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BURIEN, WA
Dexter J|2018 GMC 2500HD Sierra
Confirmed Service Customer
12/18/2025
My experience is always great.
12/19/2025
We appreciate your continued trust! It’s wonderful to know your experience is always great with us.
LACEY, WA
Aubrey M|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
12/19/2025
It was good. We had a good time. Great people
CHARLES RECTOR
12/20/2025
We’re delighted to hear you had a good time and enjoyed your visit. Thank you for recognizing our friendly team—we truly appreciate your feedback!
KENT, WA
Warren B|2019 Chevrolet Traverse
Confirmed Service Customer
12/17/2025
Everything went as expected.
12/18/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
KENT, WA
Rory C|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
12/17/2025
Easy this time
12/18/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
GRAHAM, WA
Cristina B|2021 Chevrolet 3500HD Silverado
Confirmed Service Customer
12/18/2025
Truck runs excellent now and they explained the process to me well. Communication was easy, but slow. Also the truck took much double the quoted time.
12/19/2025
We’re glad your truck is running excellently and that our team explained the process clearly! We appreciate your patience and will continue working to improve timing and efficiency.
ENUMCLAW, WA
Ron T|2011 Chevrolet Silverado
Confirmed Service Customer
12/18/2025
Great service!
12/19/2025
Thank you for your kind words! We’re glad you received great service from our team.
EDGEWOOD, WA
Gary H|2024 Chevrolet Silverado 1500
Confirmed Service Customer
12/19/2025
I was greeted by a well informed employee. I had a few questions,he easily answered them.
12/20/2025
Thank you for sharing this encouraging review. We’re glad our knowledgeable employee answered all your questions and provided helpful guidance. Your trust means a lot!
ORTING, WA
Lloyd L|2022 Chevrolet 3500HD Silverado
Confirmed Service Customer
12/19/2025
I had an appointment on 12.17.2025 9:20 AM not 12.18.2025. I dropped off the vehicle around 8:00 AM. When I reached out to the Dealership about 2:30 PM that afternoon they did not come out and say it, I had to pry it out of them, but they had not even looked at my vehicle and now they want to keep it overnite. They left me stranded at work at the end of the day trying to figure how I was to get home. This is not normal for them to treat me this way. The work they did to my vehicle is excelent. They have not lost a customer, but this has irritated me.
12/30/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns
BUCKLEY, WA
Marlon P|2022 Chevrolet 2500HD Silverado
Confirmed Service Customer
12/19/2025
Excellent customer service!!!
12/20/2025
Thank you for this enthusiastic feedback. We’re thrilled our customer service exceeded your expectations and appreciate your continued trust!
PACIFIC, WA
Gary L|2024 Chevrolet Silverado 1500
Confirmed Service Customer
12/21/2025
I have bought many cars and trucks from Sunset Chev over the past 25 yrs.There service department is always #1 !
12/22/2025
Thank you for your incredible loyalty over the years. We’re honored to hear our service department continues to be your top choice. It’s always a pleasure taking care of you.
LAUGHLIN, NV
Richard W|2023 Chevrolet Traverse
Confirmed Service Customer
12/21/2025
We always feel listened to and welcome when we take our vehicles into the service department. Always friendly and willing to help you, we love the customer service.
12/22/2025
Thank you for such a warm and thoughtful review. We’re so happy to hear you always feel welcomed, listened to, and well cared for by our service team. Your loyalty means a great deal to us, and we can’t wait to see you again.
TACOMA, WA
Joel M|2022 Chevrolet 3500HD Silverado
Confirmed Service Customer
12/22/2025
service was quick and thorough.
12/23/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
MAPLE VALLEY, WA
David L|2016 Chevrolet 2500HD Silverado
Confirmed Service Customer
12/22/2025
Great customer service
12/23/2025
Hi, thank you for the high star rating and for the wonderful review! We do hope we can be of assistance in the future. Take care!
LAKE TAPPS, WA
Michael P|2024 Chevrolet Silverado 3500 HD
Confirmed Service Customer
12/22/2025
Everything went great, quick and efficient. The only thing was my windshield wipers where change and they didn't need to be. Just changed them myself a month before. Would not mention it but they where damaged being replaced.
12/23/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
SHORELINE, WA
Amy B|2024 Chevrolet Blazer EV
Confirmed Service Customer
12/22/2025
1st service experience on my new car. Went very well. Christine, my service advisor was terrific!
12/23/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
KENT, WA
Roy M|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
12/22/2025
As always, service is top notch. The advisor notified me of some irregular brake wear and the belts are beginning to show signs of needing replacement.
12/23/2025
Hi, thank you for taking the time to leave us this information about your recent visit. We hope to be of service to you again in the future. Take care!
GRAHAM, WA
Henry Junior S|2026 Chevrolet Corvette ZR1
Confirmed Sales Customer
12/23/2025
Best dealership experience ever!
ANDREW MITCHELL
12/25/2025
Thank you! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. We look forward to serving you again!
SPRING, TX
Michelle M|2023 Chevrolet Trailblazer
Confirmed Service Customer
12/25/2025
It was fast and friendly
12/27/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
SPANAWAY, WA
Paul S|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
12/21/2025
It was easy to schedule my appointment. Chelsea was very helpful
12/22/2025
Thank you for sharing your experience with us. We’re glad scheduling was easy and that Chelsea provided helpful, attentive service. We’re always happy to help when you need us.
PUYALLUP, WA
Kathleen S|2021 GMC 3500HD Sierra
Confirmed Service Customer
12/22/2025
I remain loyal to Sunset for a reason
12/23/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Sunset Chevrolet, INC. and we hope to see you again soon!
EDGEWOOD, WA
Cork D|2021 Chevrolet Tahoe
Confirmed Service Customer
12/24/2025
Christine and Chelsea are awesome. They made sure I was treated well, and were very responsive to my questions. I truly appreciate their customer service and dedication to my satisfaction. Please pass this on to them.
12/25/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
PUYALLUP, WA
Terry G|2018 Chevrolet Trax
Confirmed Service Customer
12/26/2025
Chelsea was very nice and kept in touch. The person that brought the car to me at the dealership was very professional
12/27/2025
Thank you for sharing your experience. We’re glad Chelsea kept in touch and that the delivery process was handled professionally. Your feedback is greatly appreciated.
UNIVERSITY PLACE, WA
Cody D|2024 Chevrolet Silverado 3500 HD
Confirmed Service Customer
12/26/2025
Kind and fast
12/27/2025
Thank you for sharing your experience. We’re pleased our team was kind and fast in assisting you. We appreciate your feedback.
RENTON, WA
Mark R|2015 Chevrolet Cruze
Confirmed Service Customer
12/26/2025
Dissatisfied
12/27/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
LAKE TAPPS, WA
David D|2021 GMC Terrain
Confirmed Service Customer
12/26/2025
Both of our vehicles were serviced and the staff did a fast and thorough job. Chelsea even checked with us the next day to make sure that my wife was happy, that's going above and beyond!
12/27/2025
Thank you for the kind words. We’re thrilled our team provided fast and thorough service, and Chelsea going the extra mile truly shows our dedication to customers. We appreciate you sharing your experience.
LAKE TAPPS, WA
Jason C|2016 Chevrolet 3500HD Silverado
Confirmed Service Customer
12/26/2025
The Advisor was attentive and followed up the next day. Really appreciate it.
12/27/2025
Thank you for your kind feedback. We’re glad the advisor was attentive and followed up to ensure everything went smoothly. Your appreciation means a lot to our team.
BUCKLEY, WA
A J|2014 Chevrolet Impala
Confirmed Service Customer
12/31/2025
My son was able to bring my car since and fo not drive at dark and was getting late. Thank you for letting him bring car .
1/1/2026
We’re happy your son was able to bring your car in safely! It’s wonderful to hear we could accommodate your situation.
LAKE TAPPS, WA
Bradley M|2026 Chevrolet Colorado
Confirmed Sales Customer
1/1/2026
Lesa Greenwood was an outstanding help! Professional customer oriented people, running a very efficient dealership! I wouldn't go anywhere else.
LESA GREENWOOD
1/2/2026
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided outstanding service. We truly appreciate your feedback and look forward to serving you again!
RAVENSDALE, WA
Robert C|2009 Chevrolet Silverado
Confirmed Service Customer
1/1/2026
Scheduled an appointment for oil change and emergency brake dash light not working. When arrived, said they were short handed & probably wouldn't get it back same day, was that OK? I said I need it same day. Never heard anything that day. I was called next day and told they found a bad switch, but also had a bad axle boot. Called to get authorization for repairs. I only authorized emergency brake light switch, key fob programming, and oil change. Told switch part was local but probably couldn't get it back same day, was that OK? I said I need it same day. No call that day. I texted as I was requested for updates since had not gotten update. I was called 30 minutes later, and they hadn't updates, had to call me back again. Called 2pm and said they had just pulled it in the bay and it would be about 40min. I could pick it up at 3pm. I arrived and bill was higher than quoted, forgot to quote key fob reprogramming. Took it in 11:15 Monday for a scheduled minor repair. Did not get truck back until 3pm Wed. I was not kept up to date. They made no effort to keep me in the loop. I feel the truck might still be sitting there waiting for repair if I had not contacted them. This is poor service.
1/2/2026
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
BUCKLEY, WA
Daniel E|2010 Chevrolet Camaro
Confirmed Service Customer
1/1/2026
Everyone was very helpful and I was amazed at how quick I was in and out.
1/2/2026
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
BONNEY LAKE, WA
Timothy M|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
1/2/2026
Everything went super smooth! This is the only Chevrolet dealership we will purchase ftom
DINO MATTONI
1/3/2026
Thank you for your feedback! We're delighted to hear that you had a smooth experience with us. Our team works hard to make the process as easy as possible, and we truly appreciate your trust in us for your vehicle purchase. We look forward to assisting you again in the future!
ROY, WA
Brian W|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
1/2/2026
N/A
1/3/2026
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
PUYALLUP, WA
Antonio J|2020 Chevrolet Colorado
Confirmed Service Customer
12/25/2025
Great service! Service area, restroom, and waiting area SO clean. Everyone is nice.
12/27/2025
Thank you for your feedback! We want all our clients to have a comfortable and stress-free experience with us. Thank you again for letting our team know how we did. We look forward to helping again in the future. Take care!
COVINGTON, WA
Christine H|2015 Chevrolet Malibu
Confirmed Service Customer
12/26/2025
Everything went fine, I came in for an oil change and had my wipers replaced. Also found that my license plate lights were out so we had that taken care of as well. I appreciate the polite service, of the representative and letting me know what was needed, and made sure my check off sheet was included as well. Thank you very much.
12/27/2025
We appreciate your detailed feedback. It’s wonderful to hear your oil change, wiper replacement, and license plate light service were handled politely and thoroughly. Thank you for taking the time to share your experience.
PUYALLUP, WA
Warren C|2022 Chevrolet 3500HD Silverado
Confirmed Service Customer
12/28/2025
They are flexible and got me in before my trip
12/29/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
ENUMCLAW, WA
Randy T|2020 Chevrolet Equinox
Confirmed Service Customer
12/29/2025
Check in was easy and work was finished sooner than expected. My advisor Chelsea was nice and helpful.
12/30/2025
Randy C Turnell, thanks again for taking the time to leave us this information about your recent visit. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Sunset Chevrolet, INC.!
BONNEY LAKE, WA
Colin L|2023 Chevrolet Tahoe
Confirmed Service Customer
12/31/2025
Fast and reliable.
1/1/2026
Thank you for your feedback! We’re glad your experience was fast and reliable.
TACOMA, WA
Clifford H|2021 Chevrolet 2500HD Silverado
Confirmed Service Customer
1/1/2026
I accidentally arrived one hour early , but Chelsea took me in and was very pleased with her courtesy and kindness for my demise thank you Chelsea very much.
1/2/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
TACOMA, WA
John M|2022 GMC 1500 Sierra
Confirmed Service Customer
1/3/2026
Service provider was very professional and did a great job. There was one small problem was taken care of immediately, and the service advisor was very apologetic.
1/4/2026
Thank you for the honest and appreciative feedback. We’re glad the issue was resolved promptly and handled with professionalism and care. Your understanding and trust mean a lot to us.
FEDERAL WAY, WA
Tony P|2013 Chevrolet 1500 Express
Confirmed Service Customer
1/3/2026
Was kept informed of the progress and the repairs were done when they said they would be.
1/4/2026
Thank you for the positive and reassuring feedback. We’re glad you were kept well informed and that the repairs were completed as promised. Providing timely and transparent service is always our goal.
BONNEY LAKE, WA
Adam C|2020 GMC 1500 Sierra
Confirmed Service Customer
1/5/2026
I have been a customer at Sunset for years. Over the past year or so the customer service in the service department has gone downhill. They treat you like you’re dumb, and act like they don’t have time for you. At My recent visit the service rep told me what I wanted done “wouldn’t fix my truck” even though I had explained that I had researched it and had another mechanic look at it. Surprise, the service I wanted fixed my truck. I felt like she just wanted me to spend more money to have a full diagnosis done when I didn’t need to
1/6/2026
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
BUCKELY, WA
Marla R|2011 Chevrolet Equinox
Confirmed Service Customer
1/5/2026
I only had my oil changed this day, and I am sure they did a good job. The other item I came in for cou;ld not be talen care of because a part had to be ordered to complete the job.
1/6/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
FIFE, WA
Nathan B|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
1/6/2026
N
JACOB MAYRHOFER
1/7/2026
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
GRAHAM, WA
Sandra S|2023 Chevrolet Blazer
Confirmed Service Customer
1/7/2026
Very accurate and precise. Very friendly they explain what they are going to do in a very friendly and professional way.
1/8/2026
Thank you for the wonderful feedback. We’re glad our team was friendly, professional, and thorough in explaining everything. Your kind words are truly appreciated.
ORTING, WA
Mary T|2020 Chevrolet Equinox
Confirmed Service Customer
1/7/2026
Always very helpful and efficient in dealing with service.
1/8/2026
We appreciate your continued confidence in our service team. It’s great to hear we’re consistently helpful and efficient. We’re always here when you need us.
LAKE TAPPS, WA
Birgit L|2021 Chevrolet Trailblazer
Confirmed Service Customer
1/7/2026
Super!!
1/8/2026
Thank you for the enthusiastic feedback! We’re thrilled you had a super experience and appreciate you sharing your kind words.
BONNEY LAKE, WA
Christian P|2026 Chevrolet Equinox
Confirmed Sales Customer
1/7/2026
Dan & the crew were outstanding
CHARLES RECTOR
1/8/2026
Thank you for the great shoutout to Dan and the team. We’re delighted they made your experience outstanding. We appreciate your trust and kind words.
PUYALLUP, WA
Tony S|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
1/7/2026
Lorenzo was friendly , helpful, and got things done !
1/8/2026
Thank you for the kind words about Lorenzo. We’re glad he was friendly, helpful, and efficient in getting things done. Your feedback is truly appreciated.
BONNEY LAKE, WA
Nancy N|2014 Chevrolet Spark
Confirmed Service Customer
1/3/2026
They did fine and in a timely manner.
1/4/2026
Thank you for sharing your experience. We’re glad everything was handled efficiently and completed in a timely manner. We appreciate the opportunity to assist you.
TACOMA, WA
Mark M|2026 Chevrolet Colorado
Confirmed Service Customer
1/6/2026
Great service!
1/7/2026
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
SEATTLE, WA
Michael G|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
1/6/2026
Quicker than expected service, the repair looks great
1/7/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
EDGEWOOD, WA
Robert H|2023 GMC Sierra 3500 HD
Confirmed Service Customer
1/6/2026
Quick and friendly
1/7/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
GRAHAM, WA
Stephen B|2020 Chevrolet Equinox
Confirmed Service Customer
1/7/2026
The service on our vehicles was excellent as usual. Even more impressive were the employee who handled my vehicle and the employee who handled my husband’s vehicle. (We brought both vehicles in for servicing on the same day.) My husband has a disability and has trouble walking 20 feet. Our vehicles were brought to us. This meant more than words can express. The two gentlemen at the Sumner Service Department who took care of our vehicles on January 6, 2026 at 8:30 am and 8:45 am were outstanding! Thank you!
1/8/2026
Thank you sincerely for this heartfelt and touching feedback. We’re honored our team could provide thoughtful, compassionate service that truly made a difference for you and your husband. Your words mean more to us than we can express.
TACOMA, WA
Donna D|2022 Chevrolet Suburban
Confirmed Service Customer
1/7/2026
.
1/7/2026
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
ORTING, WA
Chadwick A|2025 Chevrolet Equinox
Confirmed Service Customer
1/8/2026
It was quick great experience.
1/9/2026
Thank you for sharing your experience. We’re glad the service was quick and enjoyable for you.
PUYALLUP, WA
Marla R|2011 Chevrolet Equinox
Confirmed Service Customer
1/12/2026
My problem was solved and it did not take as much time as I thought it would.
1/13/2026
Hi, we're so happy we were able to help you out! Thank you for choosing Sunset Chevrolet, INC. and we hope to see you again soon!
FIFE, WA
Bernard J|2025 Chevrolet Trax
Confirmed Service Customer
1/12/2026
perfect dealer and perfect service with all their smile
1/13/2026
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
FIFE, WA
Timothy L|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
1/8/2026
Came in for a LOF and a tire rotation. Waited in the waiting room. It was clean with fresh coffee. The service writer was very informative about my tires and brakes.
1/8/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
ROY, WA
Rhonda C|2013 Chevrolet Equinox
Confirmed Service Customer
1/8/2026
Just an oil change but was quick
1/9/2026
We appreciate your feedback. It’s great to hear your oil change was quick and convenient.
BONNEY LAKE, WA
Melissa W|2020 Chevrolet Trax
Confirmed Service Customer
1/9/2026
Thank you for keeping my 2020 Trax trustworthy. Peace
1/10/2026
You're very welcome! We're glad we could assist you. Thank you for choosing us, and we look forward to seeing you again!
FEDERAL WAY, WA
Tyson K|2017 Chevrolet 3500HD Silverado
Confirmed Service Customer
1/10/2026
Sunset Chevrolet has the best customer service I have ever experienced from a dealership! They took care of my truck quickly and made sure my warranty was used where it could be! I won’t go anywhere else ! Thank you Christine Warren!
1/11/2026
Thank you for your glowing review! We’re thrilled Christine and our team could provide such exceptional service and take care of your truck quickly. We can’t wait to see you again!
TIGARD, OR
Douglas T|2020 GMC Terrain
Confirmed Service Customer
1/10/2026
Excellent service
1/11/2026
Thank you for your kind words! We’re glad you had excellent service and hope to provide the same high level of care next time.
TACOMA, WA
Kevin H|2024 GMC Sierra 1500
Confirmed Service Customer
1/12/2026
Easy check in and fast service. Thanks
1/13/2026
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
AUBURN, WA
John Z|2020 GMC 1500 Sierra
Confirmed Service Customer
1/12/2026
Aiden and Christine Are always professional. And Juan in parts is always great.
1/13/2026
Thank you for the review! Our staff is committed to providing each of our clients with the best automotive experience. We're looking forward to your next visit with us!
FEDERAL WAY, WA
Lissa S|2012 Chevrolet Captiva Sport
Confirmed Service Customer
1/13/2026
Every time I take any of my 4 Chevy vehicles in for maintenance or repair, something else stops working and then you all want to charge me to find out what mistake you all made! Now my back wiper doesn’t work after the climate control unit was replaced.
1/13/2026
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
SUMNER, WA
Roy P|2022 Chevrolet Blazer
Confirmed Service Customer
1/14/2026
Good service even though it was busy.
1/16/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
AUBURN, WA
Richard K|2018 Chevrolet Equinox
Confirmed Service Customer
1/13/2026
How long did it take you to clear the rails?
1/13/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
FEDERAL WAY, WA
Joseph E|2020 Chevrolet 3500HD Silverado
Confirmed Service Customer
1/14/2026
My service experience at Sunset Chevy was very smooth and easy. I was in and out in less than 45 minutes. Very satisfied customer!
1/15/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
AUBURN, WA
Andrew N|2020 Chevrolet Traverse
Confirmed Service Customer
1/15/2026
The advisor that I was working with was kind. There was a breakdown in communication during this experience. My car was looked at on a Thursday and diagnosed on a Thursday by noon. My Friday when I had not heard anything back by noon, I attempted to use the text messaging feature to reach out to my advisor. After not receiving a response, I called the dealership they shared that this person had left early for the day on Thursday and was out all day Friday. It took three additional calls to that same dealership to find out who was working on my car and when it would be done. When coming to pick up my vehicle on Monday, there were expedite charges on my invoice. It was interesting to me that nothing was communicated and I was now paying expedite charges and was unsure why. I did share with several people at the dealership during multiple phone calls and I needed my car back because I have three children and it’s my primary vehicle and asked for an ETA but was unable to receive one until late on Friday night. Knowing that parts are required and things do need to be ordered when they’re not in stock all I was asking for was simple communication to be able to ensure that I could secure transportation during the time that I didn’t have a vehicle. My car is running great and they did fix the problem. The communication is where the experience was lacking.
1/15/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
PUYALLUP, WA
Brenda A|2014 Chevrolet Impala
Confirmed Service Customer
1/15/2026
Easy to schedule service, I arrived early but car was taken in & no delay, I got in & out in a reasonable amount of time.
1/16/2026
Thank you for your positive feedback! We’re glad scheduling and service went smoothly and you were in and out quickly. We appreciate your support and look forward to seeing you again.
SPANAWAY, WA
Aubrey M|2020 Chevrolet Corvette
Confirmed Service Customer
1/16/2026
Friendly people that care. I brought my vehicle in for scheduled maintenance. Service was great and they keep my informed about what was happening. While sitting in the waiting room, my salesmen along with other salespeople I met while purchasing my previous two vehicles stopped to talk.
1/17/2026
Thank you for the warm and thoughtful review of your maintenance visit. We’re glad our caring team kept you informed and made you feel welcome throughout your time here. We appreciate your loyalty and look forward to seeing you again.
KENT, WA
Michael J|2016 Chevrolet Impala
Confirmed Service Customer
1/14/2026
Always great service at Sunset Chev!
1/14/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
EDGEWOOD, WA
Ferdinand D|2017 Chevrolet SS
Confirmed Service Customer
1/15/2026
Great
1/16/2026
Thank you for the simple and positive feedback! We’re glad your visit went great. We appreciate your support and look forward to seeing you again.
PUYALLUP, WA
Mark N|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
1/16/2026
All good
1/17/2026
Thank you for the simple and appreciated feedback. We’re glad everything went well during your visit. We value your business and hope to welcome you back again soon.
SPANAWAY, WA
Karl L|2024 Chevrolet Silverado 3500 HD
Confirmed Service Customer
1/17/2026
Above and beyond. Rental on time. Truck finished on time. Appointment was very quick and easy
1/18/2026
Thank you for your excellent and reassuring feedback. On-time rentals, smooth appointments, and quality repairs are our goal, and we’re glad everything went perfectly for you.
RENTON, WA
Steffen Z|2023 Chevrolet Silverado 1500
Confirmed Service Customer
1/17/2026
Service was quick and efficient. Service techs were friendly but did not waste time.
1/18/2026
We appreciate your efficient and positive review. Quick, focused service with a friendly touch is what we aim for, and we’re glad it showed during your visit.
PUYALLUP, WA
Amy S|2022 Chevrolet 3500HD Silverado
Confirmed Service Customer
1/19/2026
Excellent as usual.
1/20/2026
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
UNIVERSITY PLACE, WA
John H|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
1/19/2026
Spot on again
1/20/2026
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
MILTON, WA
Joshua F|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
1/19/2026
Great dealership. Excellent service!
1/20/2026
Hi, thank you for the high star rating and for the wonderful review! We do hope we can be of assistance in the future. Take care!
DUPONT, WA
Johnnie M|2026 Chevrolet Silverado 1500
Confirmed Service Customer
1/19/2026
My wife and I had a great experience with Oliver sales, Dominic financiall, and Christina in service.
1/20/2026
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. We sincerely value your business and look forward to your next visit. Take care!
TACOMA, WA
Aaron A|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
1/20/2026
Quick, friendly service as always.
1/21/2026
Thank you for the kind and concise feedback. Quick, friendly service is always our goal, and we’re glad to deliver it consistently. We appreciate your visit and look forward to seeing you again.
TACOMA, WA
Mark H|2018 Chevrolet Tahoe
Confirmed Service Customer
1/20/2026
Poor communication on the power train Warranty and oil changes for life
1/21/2026
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
TACOMA, WA
Janice N|2021 Chevrolet Equinox
Confirmed Service Customer
1/20/2026
Everything was great. Chelsea was amazing and so helpful
1/21/2026
Thank you for the wonderful and encouraging feedback about Chelsea. Her helpful, attentive approach helps make every visit smooth and enjoyable. We truly appreciate you and look forward to your next service.
LONG VIEW, WA
Thomas C|2022 Chevrolet 3500HD Silverado
Confirmed Service Customer
1/20/2026
Everyone at the dealership is amazing. They’ve always taken extremely good care of me every time I go in there I wouldn’t think of going anywhere else.
1/21/2026
We’re grateful for your warm and enthusiastic review. Providing amazing care every visit is what our team loves to do, and we’re thrilled to have your continued support. Thank you for choosing us, and we hope to see you again soon.
GRAHAM, WA
Jannette C|2020 Chevrolet Traverse
Confirmed Service Customer
1/21/2026
Taking too long on my visit just for an oil change
1/22/2026
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
AUBURN, WA
Steven B|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
1/21/2026
Service department was great, Matt is an excellent associate. Your alignment mechanic did his best to make sure I was satisfied with his work. Boyd I think was his name
1/22/2026
Thank you for highlighting some of our team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
OLYMPIA, WA
Francis M|2020 Chevrolet Traverse
Confirmed Service Customer
1/21/2026
Service was excellent, people were very friendly and helpful. Was in and out in 30 minutes
1/22/2026
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
BUCKLEY, WA
Joshua S|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
1/22/2026
Great employees and easy to deal with. Reason for 4 stars is due to hassle of getting the discounts through gm
STEPHEN FORNARA
1/23/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
ORTING, WA
David P|2024 Chevrolet Colorado
Confirmed Service Customer
1/22/2026
Great experience
1/23/2026
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
LAKEWOOD, WA
Dennis H|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
1/17/2026
Jake M. And Lap are amazing
1/18/2026
We’re thankful for your enthusiastic and kind words about Jake and Lap. Their dedication truly stands out, and we’re glad they made your experience memorable.
PUYALLUP, WA
Bryan W|2021 Chevrolet Equinox
Confirmed Service Customer
1/20/2026
Completely love our new trucks!!!! Jake is the best!!!! He has now sold us 6 different vehicles. We will absolutely be back.
1/21/2026
We’re grateful for your enthusiastic and loyal feedback about Jake. Selling six vehicles and creating such positive experiences shows his dedication and expertise. Thank you for trusting us, and we can’t wait to help you with your next vehicle!
TACOMA, WA
Ambrose B|2024 GMC Sierra 1500
Confirmed Service Customer
1/20/2026
Lack of communication and timing. I’ll bring my truck in for regular oil change and then something is discovered it needs to be fixed and I bring it back. I want to find out it’ll be three weeks to a month before the part even comes in that finally gets done and now I’m waiting because out of all the cars you have at your dealership my vehicle send an accident and here we are and I’m still waiting.
1/21/2026
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
KENT, WA
Mark R|2007 Chevrolet Silverado
Confirmed Service Customer
1/21/2026
Your oil change for life is a great thing and much appreciated!
1/22/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
LAKE TAPPS, WA
Katherine C|2012 Chevrolet CHEVROLET CHEVY MALIBU LT
Confirmed Service Customer
1/23/2026
Quick, professional, and courteous.
1/24/2026
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
LAKEWOOD, WA
John Thomas L|2025 Chevrolet Silverado 3500 HD
Confirmed Service Customer
1/23/2026
Great job. Fast service.
1/24/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
BONNEY LAKE, WA
Allen J|2023 Chevrolet Corvette
Confirmed Service Customer
1/23/2026
Great service
1/23/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
PUYALLUP, WA
Rodney N|2023 Chevrolet Colorado
Confirmed Service Customer
1/25/2026
As always great e at care
1/26/2026
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
YELM, WA
Alice T|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
1/26/2026
Michael Cain did a great job in helping us find our new truck
MICHAEL CAIN
1/27/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
RENTON, WA
Juric E|2025 Chevrolet Colorado
Confirmed Service Customer
1/26/2026
Great service and team. Very comfortable while you wait and the team are very professional and knowledgeable
1/27/2026
Thank you for your feedback! We want all our clients to have a comfortable and stress-free experience with us. Thank you again for letting our team know how we did. We look forward to helping again in the future. Take care!
SAMMAMISH, WA
Victor S|2017 Chevrolet 2500HD Silverado
Confirmed Service Customer
1/26/2026
Great customer service as normal and very accommodating. Much appreciated. Victor
1/27/2026
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
ROSLYN, WA
Ferdinand D|2023 GMC Sierra 1500
Confirmed Service Customer
1/26/2026
Friendly
1/27/2026
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
PUYALLUP, WA
Russell S|2022 Chevrolet Colorado
Confirmed Service Customer
1/23/2026
Quick schedule, easy drop off!
1/24/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
GRAHAM, WA
Rebekkah W|2023 Chevrolet Blazer
Confirmed Service Customer
1/23/2026
everyone at the service center is always very friendly and helpful. work done quickly. appreciate the comfortable waiting area to be while my car is getting serviced..
1/24/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GRAHAM, WA
John C|2006 Chevrolet Colorado
Confirmed Service Customer
1/23/2026
Quick service - Knowledgeable and easy to work with.
1/24/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
AUBURN, WA
Cory Y|2023 Chevrolet Colorado
Confirmed Service Customer
1/23/2026
Basic oil change and tire rotation. Was in and out easy
1/24/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
LAKE TAPPS, WA
Daniel W|2000 Chevrolet Silverado 1500
Confirmed Service Customer
1/25/2026
Got my oil changed in my 2000 Silverado.
1/26/2026
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
GIG HARBOR, WA
Gary S|2022 Chevrolet Equinox
Confirmed Service Customer
1/26/2026
Y'all had a machine down and still got us out within two hours. So not so bad.
1/27/2026
Thank you for your understanding. We’re pleased we could resolve the situation quickly and get you on your way. We value your business and look forward to serving you in the future.
WILKESON, WA
Thomas P|2016 Chevrolet Impala
Confirmed Service Customer
1/27/2026
More service needed to be done, very good about explaining what services were due.
1/28/2026
Thank you for the thoughtful and helpful feedback. We’re glad our team clearly explained the additional services needed for your vehicle. We appreciate your trust and look forward to assisting you again.
ORTING, WA
Richard H|2021 GMC 3500HD Sierra
Confirmed Service Customer
1/28/2026
Service department does a great job making sure my vehicle is taken care of.
1/28/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
PUYALLUP, WA
