My experience first started 12/21/19, to diagnose my return visit 1/02/2020. My only advice is to keep the customer/guest updated and informed. People tell stories in their head when they do not hear back. After my visit I placed 2 more calls for some type of update. Luckily the second call got me answers but it had to be at my initiation. I do realize I am not the only customer but it would have been nice to just receive a call as I was told by their service tech.