Every time I use your service a schedule means nothing. This visit was recommended by your service department to check out a warning message that stain problem with stearing drive carefully. This happened 4 times over a two day period. I called the service and they scheduled and appoint for Monday 9:am to check it out. Told them the stearing felt fine the same as always but I couldn’t remember the change lanes safety feature working. Showed up Monday asked how long the check would take. Was told it could take one hour or four hours. I decided to call home for a ride back with the expectation you would call and let me know what you found out. I called after four hours and was told you didn’t even look at it. What kind of service is that? Is a call back explaining your behind unreasonable. It seems this happens every time I scheduled work with you
The experience was great the only thing is that I had 600+ miles until the recommended oil change when I called to make the appointment and the soonest date they could get me in was three weeks out.. I could see a week or two but I shouldn’t have to schedule the oil change a 1000 miles before it’s ready.. I had to cancel a road trip in fear I might go over my mileage..and the representative I talked to when scheduling the appointment tells me (well that’s the best we can do. it is what it is) that’s not what I want to hear when doing business with any company...
I came in for my first oil change with my new vehicle to Sunset Chevy. A tire rotation was included in the service. I drove my truck back home to Eatonville and parked it until Saturday. I drove to Yelm and by time I got there, had a terrible clunking noise from the passenger front tire. Stopped at Northwest Chevrolet and they found one of the tire lug nuts rolling around loose in the lug cover. They checked all tires, finding only the one lug hadn't been tightened. I called Sunset Chevrolet from Northwest Chevrolet to let them know so they could fix however it happen and keep it from happening again, but was told only the service manager could talk to me about it and he doesn't work on weekends. I plan to call on Monday. Because their lack of quality control was a safety issue, I feel the ranking of 1 is warranted for this servicing experience. Their oversight put my safety at risk and could have damaged my vehicle.
First Marco, who I consider my salesman is the best. He listens to you and don't try to push you. He knows if the customer don't want it they will walk away if you push them. Second, when I need something done to my car, they get me in and does the work as fast as possible.
Not the service that I expect from a Chevrolet dealer. Lack of respect for my vehicle was very evident. Not sure I will every bring my vehicle in for oil changes even if it is free. Not worth the damage you do to my vehicle.