It's hard to trust your service department only because my past experiences. Took my truck in to get fluids changed And get my truck back with out fluids. Now I feel like that took life away from my truck. It's not the same. So it's hard to trust sunset.
I am extremely disappointed in the support GM gives to water leaks in newer vehicles. I purchased a 2016 Silverado 2500HD LTZ new. Now with two water leaks in the cab, I'm told there is NOTHING the dealership can do except gut the interior, find/fix the leaks, and charge me over $1950. I've always supported GM and especially Sunset Chevrolet. But this? This is nearly criminal in not covering water leaks in a 3.5 year old truck, my retirement truck I puchased for over $70k, road miles only on it's chasis. Yup, I'm very disappointed.
Have had our new 2019 Chev Silverado 3500 at the service dept approx 4 times for the same reason until the issue was finally discovered then had to wait a week for parts plus another week for the repair as it was not deemed a rush when the parts came in. Now next day truck is running rough engine light on and it���s back in the shop!
Took our truck in for regular maintenance. Everyone was friendly and our truck was ready in under an hour. We bought our truck there 11 months ago and have had excellent experiences when taking our truck in for service.
It was a typical oil change. I also asked to have my batteries(normal, and eco one) just checked for a charge, make sure they're in good order. I sat down with Jacob and discussed the "swap your keys" program so that was kind of nice, did not pull the trigger but knowing about it was pretty neat. I signed my paperwork and off I went, maybe 45 minutes to 1 hr after I arrived. After the visit, I got a few calls about having a balance due. I was confused because I only got those 2 things done. I was informed about an engine filter they installed, I was curious as to how because I never stated I wanted one and didn't even know it was installed until the next day when I received the call. It has since been resolved, but left me a little worried as to how it even happened. It has not made me agitated or upset with Sunset in general and I enjoy coming in to receive some service when I need. :)