Tried to charge me for tire rotation after I purchased tires from dealership 2 times now. Asked the service representative about getting new tires for my other vehicle which I also purchased from Sunset. She said she would get me some options and I never heard from her again.
I have seemed to have become a regular with your service dept. (3 times with an issue this year alone), courtesy was better this time, I was actually greeted when I walked in. Scott was friendly in person and on the phone. Not thrilled that the car wash service is gone but overall it was a good experience.
I’ve only been coming here for a short time but from the 1st call into service until I pick up my vehicle to leave everyone has always been great at this location. I will continue to use the dealership for my Silverado services
Service tech didn’t fully close the hood when he was done with the job.... hood wasn’t latched when I walked up to truck after it was pulled out of the shop and ready for me to drive home. He also didn’t reset the oil life monitor.
I had a day off and needed a lube/oil change service. My appointment was for next week, but they took me in on a standby status. As it turned out they got me in early and found that I also needed my cab air and engine air filters changed. Great service and great experience.
We moved to the Puyallup area and this was my first time taking my truck into Sunset for service. I needed some recalls done on my truck and an oil change. I told them I was having trouble connecting my phone to my truck. Instead of walking me through the process I was charged 70 dollars for them to tell me they we're successful with their phones. I also had a tire rotation done and when I was driving away I noticed that my tire pressures we're all off. Shouldn't checking tire pressures be standard when paying to have your tires rotated? This was my first time at the dealership and I am left with a bad taste.