I purchased a new Equinox and at approximately 5000 miles the electronics went haywire. No one had an answer for the problem. The techs worked on it and so far things have worked better. When I start the car I'm never sure what electronics will work or not work. I wish I had not purchased this car especially with the auto stop feature.
Brought my car in for service that required 1/2 day of work and the costs were shared up front. Car was ready for pickup the next day and ended up costing me less than what was quoted. Both the Service writer and Assistant Service Manager were a pleasure to talk and work with and explained the repair work in detail. I've been taking all my vehicles to Sunset for service since purchasing my Suburban in 2012 and have never had a bad experience.
Service was excellent! Customer service was on time and made you feel special from check in to coming to get you when the service was done. The only thing that I say that was less then optimal was the dirty finger prints on my hood
Scott was very professional and friendly our service was great and all work was completed when expected. Only thing that was a bit annoying was the fact that we purchased an extended warranty with the dealership when we bought our truck and you guys had no record of it. So Scott was quoting us based on no warranty. Not his fault but I hope next time we don’t have to deal with that. I get mistakes but expect it to be on record next time.
Brought my truck in because the check engine light was on and it was running poorly. After being charged $149 to check the codes and remove one spark plug it was determined that I needed to authorize another $1500 to pull the engine and diagnose the issue further. Did some research and found that there is a known issue with 2007-2013 Silverado's and Sierra's with AFM engines to burn excess oil and foul out plugs. You would think that the lifetime powertrain warranty would cover this issue, but after Sunset had me call the warranty company I learned that there has to be a mechanical failure for it to be covered. In this case it would more than likely need rings replaced, which would not be covered.(Service manager even confirmed that 80 percent of the time repairs for this type of issue is not covered. That means I would be on the hook for the $1500 to pull the engine and tear it down, plus labor for reinstalling which would be closer to $2000 and all needed parts and gaskets. And unless I disable the AFM function the problem is just going to keep reoccurring again and again. And if I disable it, my warranty would be voided. I have referred many friends and family to Sunset because of this "great" warranty, and bought my last two vehicles there. I now feel I owe those people an apology and a warning about how great the warranty and service truly is.