I called 2 days ahead of time regarding a recall service for my 2017 engine block heater. I was told due to this service, I would need to allow an additional hour beyond my scheduled oil change appt. Upon arrival, I was informed that the recall fix from GM was not yet available so as temporary measures they could either cut the heater cable or just have me promise I would not use the engine block heater cable. That was the temporary 'fix'??? My expectations and my plans for day were altered to accommodate this recall service which did not happen. Frustrated with time commitment & temporary 'fix'. Other than this recall, my oil change was done efficiently.
A friendly greeting, service rep explained what they would be doing, and mentioned I could go wait in the waiting area, it would take about an hour. After only 35 minutes they said my car was ready. Excellent!
I was unaware that my appointment time wasn't actually the time they would be looking at my car, that happened 6 hrs later and car was worked on the following day. Also, there were greasy hand prints on both front fenders Which should never happen. They repaired my water pump and the car seems fine now.
Schlinder on the service desk makes you feel important. He answered all my first service questions and then some. When service was complete my Silverado came back to me vacuumed. A first and appreciated.
Frustrated I bought what I thought I was told 100K/10 year bumper to bumper warranty for 2500.00, seems to be an excuse why issues are not covered. I just had to have my steering tightened up & reprogrammed because an adjuster bolt came loose. 575.00 for something that should never have happened and a well known issue.