Over the last 10 years I have had only 1 not so good experience we have purchased new vehicles in the past year because they are the best we could find I would like it if they took over grey in port orchard then I would not gave to drive so far
Check in was great- but thought that the ���the waiting room��� was interesting due to covid. No signs on where to go. It was two tables and a couple folding chairs- no hand sanitizer or signs of anyone cleaning the area. Once I approved replacing a filter, the advisor told me it would be 20 mins. It was over 45 mins later before I started the payment process. It was over 2 hours for an oil change, tire rotation and the cabin filter change. Thought it took a bit too long. My advisor was very friendly.
In light of the COBVID19 virus I felt that Sunset did an exceptional job of keeping their employees and customers socially distanced. In addition, using cell phones to keep us updated on the progress of our car's service and any additional service needed. Unfortunately not all customers did their part by wearing masks and maintaining a 6 foot social distance from employees or other customers.
Well I had an issue with the gps in my vehicle. They said they fixed it which they did but they must not have noticed that the gps on the stereo screen was messed up as well. Didn���t notice it until after I had left. Maybe next time it will get fixed right
Good service during this hard time with the Corona virus friendly great job on mechanic performance only thing I would say is to reach out to the customer as soon as the vehicle is done for me I had a good experience would've been great if I would heard from them right when my car was done
Took my car in last year for air conditioner repair, they fixed it but this year another part of the air conditioning unit went out. Since it was a different part of the air conditioner it was not covered. If only part of a unit is fixed, there's a guarantee that something will go wrong.