I told my service advisor about lights being out. Was told multi point inspection would be done. I asked if they found the lights out, was told yes and all fixed. When I picked up my truck it was not repaired.
We really appreciate you bringing this to our attention, and Sunset would again like to offer our sincerest apologies that this was not handled right the first time. From the sounds of it, our service manager Tim Fretz was able to resolve the issues to a satisfactory level. Is that correct? If not please reply here. If everything has been resolved to a satisfactory level, then we hope that you will reconsider your review and update it to reflect a more positive experience. Thank you for your consideration and thank you for choosing Sunset.
My Car was taken care of quickly, however my rental car that I received was not returned until the 13th and my service date was on the 10th, When I dropped off the rental car To the dealership which is where I picked it up I gave the keys to somebody in the service department on the 10th the same day I picked it up I expected it to be returned that Day Since I asked if I could return it there and that person said that they would take care of it, however I was charged for the 11th the 12th and the 13th I will not be getting a rental car ever again from you guys.
I came in for a simple oil change and the service crew had me in and out in no time! Thank you for being so respectful of a crazy, busy schedule and accommodating my vehicle service needs at the same time!