I was not satisfied with the interaction I had with the "face to face" service. My questions were not answered. Even as I persisted, they continued to give me vague answers rather than facts and data. (example: I was told that because of the state I live in, I would have to pay more base on average driving.) I was generalized and did not feel like I was getting the personal service they should provide. My request to speak to a manager was not followed through. I was told that any questions "I had" would be conveyed and answers would be relayed in return. The only way I could get any response or follow thru, was to call later (from home) and complain to the boss of the manager. I would prefer to have my vehicle serviced at a dealership, but, I don't feel they would treat me as well as the local shop that cares about me, my family and my property!
My experience first started 12/21/19, to diagnose my return visit 1/02/2020. My only advice is to keep the customer/guest updated and informed. People tell stories in their head when they do not hear back. After my visit I placed 2 more calls for some type of update. Luckily the second call got me answers but it had to be at my initiation. I do realize I am not the only customer but it would have been nice to just receive a call as I was told by their service tech.